I have purchased Dermalogica products from UK Beauty Club for many years. Delivery is always punctual, with samples of new relevant products to try included, it is so useful to be able to try before p... Voir plus
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One of the only sites that had the product I needed in stock. I paid for next day delivery which is cheaper than most other places’ next day, and it arrived the following morning! Brilliant service!
Always have brilliant, efficient service from UK Beauty. If there are any problems with your order they are easy to get hold of and deal with any queries fast. I have found them to be friendly and not... Voir plus
Highly recommend. I ordered a curly hair mousse and it arrived really quickly with a really decent sized sample of a curl defining cream and a sachet of shampoo and conditioner. Would definitely buy f... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We sell a wide range of fantastic beauty brands online at great prices for our valued customers!
Coordonnées de contact
4,8
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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First class Products arrived as per schedule great…
Products arrived as per schedule great service and great price !!
24 février 2025
Could not fault the service I have…
Could not fault the service I have received, which is why I am a returning customer!😊
24 février 2025
Always have the items I need to order…
Always have the items I need to order in stock. Quick delivery
24 février 2025
I ordered two Paul Mitchell Tea Tree…
I ordered two Paul Mitchell Tea Tree Colour Save Shampoo and Conditioner products that are not genuine products and caused a reaction.
I ordered two Paul Mitchell products (300ml tea tree colour save shampoo and matching conditioner) that i have had before but not had this reaction to my hair. It has left my hair feeling tacky, it looked dull and felt awful. I contacted the company within 10 days of my purchase and they are not interested in helping. I always use Paul Mitchell products and have had these two products before and they did not do this to my hair. I feel there is an issue with this product. I have explained this in corresponding emails more than once. I’m happy to have another set, gift voucher or a refund to get an alternative from them but they have NOT replied after two further follow up emails. There is no further resolution or replies from this company. I have spent good money with this business and they just do not care there is a problem with these products.
I have written back for further time advising them of the distance sells act and they still have not replied.
Still NO reply….I am appalled by their lack of customer care. I am disappointed at it’s awful customer care and service and ultimately appalled they are selling problem products that they are unwilling to even investigate.Please be aware of this company selling substandard products, their poor customer service. You will be out of pocket too.
24 janvier 2025
Avis spontané
Réponse de UK Beauty Club
We are sorry to hear that you were not satisfied with your purchase. However, we must clarify that all our products are sourced directly from the manufacturer, ensuring that they are 100% genuine and meet all quality control standards before reaching our customers.
We have responded to your emails several times, assuring you of the authenticity of our products and explaining that product descriptions are provided by the manufacturer. If you feel the product did not meet your expectations, we strongly recommend reaching out to Paul Mitchell directly for further clarification, as they are best placed to address concerns regarding formulation.
As a retailer, we do not manufacture these products, nor can we be held responsible for individual reactions or personal preference.
We understand that this may not be the resolution you were hoping for, but we have acted fairly and transparently throughout our communication. If you require further assistance, please feel free to contact us.
Best regards,
UK Beauty Club
Works well
Used by my hairdresser so I thought I'd order some. Works well. No need to use a lot.
27 janvier 2025
very quick and customer service there…
very quick and customer service there if needrd
27 janvier 2025
Excellent service as always
Excellent service as always. I do have to say though , I know times are difficult, but I do miss the free samples that you used to give. Always good to try new products before buying full sizes.
27 janvier 2025
Stop sending multiple review requests
The purchase itself went smooth and item arrived fast but I keep getting emails to review this company despite clicking unsubscribe on the previous two review request emails
27 janvier 2025
Réponse de UK Beauty Club
We sincerely apologise for any inconvenience caused by the review request emails. Our product and Trustpilot reviews are automatically sent following an order to help gather genuine customer feedback. However, we can confirm that you are now unsubscribed and will no longer receive any emails from us.
Thank you for your order, and we appreciate your time in bringing this to our attention. If there's anything else we can assist with, please don't hesitate to reach out.
Best regards,
UK Beauty Club
Fantastic service superfast delivery…
Fantastic service superfast delivery and excellent price brilliant all round. Thank you
27 janvier 2025
Pinpoint concealer very dry and dragged…
Pinpoint concealer very dry and dragged on the skin.
27 janvier 2025
Order was fulfilled correctly but…
Order was fulfilled correctly but missed a request for two trigger pump nozzles for use with the 1 litre bottles of shampoo.
They did not respond to my query just sent out the order.
27 janvier 2025
UK Beauty Club
Easy online ordering, great selection of brands at brilliant prices. Clear communications and delivery.
27 janvier 2025
Quick and efficient
30 décembre 2024
Reliable and efficient merchant
27 décembre 2024
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