I have purchased Dermalogica products from UK Beauty Club for many years. Delivery is always punctual, with samples of new relevant products to try included, it is so useful to be able to try before p... Voir plus
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One of the only sites that had the product I needed in stock. I paid for next day delivery which is cheaper than most other places’ next day, and it arrived the following morning! Brilliant service!
Always have brilliant, efficient service from UK Beauty. If there are any problems with your order they are easy to get hold of and deal with any queries fast. I have found them to be friendly and not... Voir plus
Highly recommend. I ordered a curly hair mousse and it arrived really quickly with a really decent sized sample of a curl defining cream and a sachet of shampoo and conditioner. Would definitely buy f... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We sell a wide range of fantastic beauty brands online at great prices for our valued customers!
Coordonnées de contact
4,8
Excellent
4 k avis
Demande des avis aux clients
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A répondu à 50 % de ses avis négatifs
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Very poor customer service…
I purchased the Geske eye massage device, but it will not charge. I have other Geske devices, and tried that charger, in case it was a fault with the charger, but it still wouldn't charge. I emailed UK Beauty Club, to ask how to go about exchanging the item or getting a refund, but i haven't heard anything from them. Will never buy from them again, and would not recommend anyone using this site.
27 décembre 2024
Réponse de UK Beauty Club
Hi Lisa thank you for the review, we haven't received any emails from you about the product, please contact us at sales@ukbeautyclub.com and we can arrange a replacement.
Kind regards
UKBC Team
I ordered olaplex 1000ml shampoo and…
I ordered olaplex 1000ml shampoo and conditioner, when I received the product it was damaged . The product was all over the inside of the box and all over the bottles so I called up the customer service and was asked to take photos which I did. I got a email back saying that I was only to receive £20 back bearing in mind I paid nearly £100 for the products. I called them back and they said they would get someone to call or email me and the manager lesley emailed me and said they would increase to £25 and 20% off next purchase , I told them i wouldn't order from them again so I knew I wasn't getting My money back . Asked if I could get half my money back and she said yes she would sort it out that day and they haven't. I have emailed to ask where my refund is but i have received no correspondence from them . I advise u to avoid this company at all costs .
4 décembre 2024
Avis spontané
Réponse de UK Beauty Club
Dear Amanda,
Thank you for your feedback. We’re truly sorry to hear that you’re unhappy with your experience and appreciate the opportunity to address your concerns.
Upon receiving your report about the damaged items, we promptly requested photos to assess the issue and determine a resolution. Based on the images provided, the damage appeared minimal, and a partial refund of £20 was initially offered to account for the inconvenience. As you were dissatisfied with this resolution, we followed up with an increased offer of £25 and a 20% discount for a future purchase as a goodwill gesture.
We also note that even though the issue was still ongoing you failed to retain the items for inspection or return, they were disposed of, limiting our ability to process a full refund or replacement. Additionally, regarding the claim for half the order’s value, we are investigating why the follow-up may not have reached you, as we aim to resolve all cases promptly.
We genuinely regret that this experience has led to such disappointment. We strive to ensure that all our customers are satisfied and will use this feedback to improve our communication and resolution process.
Thank you for bringing this to our attention. Please feel free to reach out to us again if you’d like to discuss this further.
Fast delivery, easily recyclable packaging
Great quality products, minimal but secure packaging, fast delivery with good tracking.
25 novembre 2024
Competitive prices and quick delivery
Competitive prices and quick delivery - perfect! Would purchase from UK Beauty Club again, a good straightforward experience so far.
25 novembre 2024
Fast efficient service
28 octobre 2024
Very smooth ordering no hassles.
Very smooth ordering and delivered without any hassles.
Would love to receive samples like they used to do with every order placed as they definitely help in deciding future products to orders!
28 octobre 2024
Fantastic!
First time of ordering and absolutely fantastic service! Easy to order and delivered on time and as expected. I would definitely recommend and I will be regularly ordering from UK Beauty Club in the future.
28 octobre 2024
Order dispached and charged 12 days ago…
Order dispached and charged 12 days ago but still have not received the package (it should be delivered within maximum 3 days). I wrote to the company twice but no response to e-mails.
31 octobre 2024
Avis spontané
Réponse de UK Beauty Club
Hi Clara, unfortunately we cannot find you in our system as a customer and we haven't received any emails from you, please could you email us at sales@ukbeautyclub.com with your order number and what products you've ordered and we can look into it for you.
5 Stars every time
5 Stars every time. Very reliable, fast delivery, best prices and always extremely helpful.
25 octobre 2024
Good delivery as promised
Good delivery as promised. Good competitive price.
Overall 100%
24 septembre 2024
Beauty Club exceood site
Good site, easy to find products and very competitive prices - I looked at quite a few.
25 septembre 2024
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