If you are living in UK, do you purchase directly from their website. Had a terrible experience with them and it took a month for them to finally ship all the items in 3 batches. Such a waste of time,... Voir plus
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I would advise everyone to avoid shopping from this place. Horrible customer service. No one pick up the phone. Only email support was available. Customer service team was rude and kept lying, not doi... Voir plus
I was informed that Umbra would replace my broken automatic soap dispenser on 11/16/23. I never heard from them again. I decided to email them again. Now they are trying to replace with a manual pump... Voir plus
We ordered a photo frame, but received another product. Contact with customer service wasn't very easy because of the different contact adresses, but when you reach them... they solve the problem not... Voir plus
À propos de l'entreprise
- Magasin de design et de décor intérieur
- Magasin de rideaux
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Miroiterie
- Magasin d'encadrement
Écrit par l'entreprise
Umbra is a global home decor and housewares company that offers original design for modern and casual living. Based in Toronto, Canada, Umbra (Latin for “shade”), has become a global leader in product design and currently distributes in over 120 countries across the world with offices in Europe, Canada, the United States, Brazil, and China. Umbra was born out of passion for original design and the desire to create products for every home. At Umbra, our team of international designers brings thought and creativity into everyday items. Driven by innovation, we pull inspiration from the global marketplace, in order to push boundaries in our approach to original design.
Coordonnées de contact
40 Emblem Court, M1S 1B1, Scarborough, Canada
- 1-800-387-5122
- info@umbra.com
- www.umbra.com
2,7
Bas
801 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
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I’m buying more of the twilight double…
I’m buying more of the twilight double rod after buying them for the living room I’m now buying more for the library they are sturdy and priced right
24 mars 2022
It has been five days...
It has been five days since I placed my order and authorized payment. I still have no shipping confirmation an no idea when my order will arrive. Did I get lost in space???????????
23 mars 2022
Réponse de Umbra
Hello Vicki, thank you for your feedback. We do apologize for the inconvenience. We do see that your order has been delivered. If you are still having trouble, please contact our customer service team. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
Nice product
Nice product. The images were reflective of what arrived. We ordered two, in two different colors and they work great.
21 mars 2022
Smooth Experience
I had no issues shopping and completing my purchase. My experience purchasing and paying was fast and smooth.
21 mars 2022
The shopping experience was extremely…
The shopping experience was extremely easy to use! This was especially important as it was my very first time utilizing the site! Thank you Umbra! I have a strong feeling you have just made a life long friend! I can't wait to receive our new product! Style. Quality. Functional. Who could ask for anything more? Simply the BEST!
21 mars 2022
Website was easy to navigate and very…
Website was easy to navigate and very clear pictures & prices ~ Love the 50% off section!
20 mars 2022
Smooth checkout!
20 mars 2022
Everything was great
19 mars 2022
Love my over-the-door small towel bars…
Love my over-the-door small towel bars and love the good service all around. Just placed another order. Thanks.
19 mars 2022
Online shopping
My shopping experience online was pretty easy.. Can’t wait for my products to arrive.
18 mars 2022
Will definitely be back!
Easy to navigate website, very well designed! Unique, useful products. Will definitely be back!
17 mars 2022
Horrible company
Horrible company! First they managed to lose a ton of shipments with FedEx claiming FedEx forgot to scan the goods taken from their warehouse. Told me on the phone everyday I called that they will get a resolution by end of day which they did not each day. When they reshipped the goods out again I received the wrong item…
17 mars 2022
Avis spontané
Got the mirror I was looking for
Got the mirror I was looking for at a better price than I anticipated :)
17 mars 2022
Ordering was quick
Ordering was quick, efficient, and easy to follow. The website layout was well organized in a way that allowed for a quick search to find what I was looking for.
16 mars 2022
Can't wait to receive my curtain rods
Can't wait to receive my curtain rods. Great customer service. Thank you Umbra !
15 mars 2022
Check out process was seamless and…
Check out process was seamless and smooth. Honestly a little too seamless haha it’s very easy to spend all my money on here. And the beautiful products of course help w that too !
14 mars 2022
Love the curtain rods
Love the curtain rods! We have them on all of our windows - decided to exchange two for a different color and the process was easy and customer service was great!
10 mars 2022
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