Unflatpack Avis 

Delighted to have found these guys. My client had their IKEA/Superfront wardrobe installed today. The team have been so helpful and clear about the different stages of the project. Once the design was finalised - the team are happy to give it a once over to be sure that what is ordered will work in the space. I wouldn't hesitate to use them again for my next project.

Mike the fitter is a top bloke. Can't believe how good our new fitted wardrobes look in our walk-in with angled ceiling.

The design was a bit tricky with the need to keep an access hatch accessible in the wall as well as accomodating a walk in wardrobe with sloped ceiling and our desire for matching wardrobes either side of the "walk in bit" but Anthony in the design phase factored this in and Mike the fitter executed the job wonderfully over 2 days with solid work involved.

The whole finish looks spectacular and we are absolutely thrilled to have found Unflatpack after much searching for this kind of service. Massive thankyou to Mike for being so skilled, and creating such a wonderful walk in wardrobe area for us!

Great communication, patience and assistance with the design process. The fitter we had was professional and did a great job.

Fantastic service I would 100% recommend to anyone thinking about it. The whole process was really quick, I had an initial consultation with Anthony who was great and recommended a few changes (such as the doors and the finish) to make my bedroom wardrobe look even better. My installation was booked 2 weeks later and Mike has just completed it and has done a fantastic job. I will never install flat pack furniture by myself again!

Highly recommend Unflatpack. Communication was great. They were very organised and helpful and Mike did a fantastic job. I would not hesitate to use them again.

Denver and Will did a great job. They took the time to make sure it was done right instead of doing something faster and easier. The result looks great

From the initial contact with the office to completion of the fitted wardrobe, the experience was seamless. The team at the office had a design call with me after I submitted my ideas on my wardrobe. They then reviewed and updated my Ikea designs ensuring that everything had been correctly added to my basket. On the day of the installation, Will and Jem arrived promptly and kept me up to date on the build asking for some clarification along the way. The end result was better than I expected.

The whole experience was friendly and easy. The collaborative advance calls were helpful and saved me both time and money!
On the day Cosmin installed the wardrobe quickly and efficiently. He was polite and informative from start to finish. Thank you!

Very pleased with our new wardrobes, had 2 fitted either side of a chimney breast. The design review done by Anthony went very well and he came up with some great suggestions on maximising the use of space. Both him and Kasia were very quick to respond to any questions. The install by Cosmin went very smoothly, he really knew what he was doing, explained when decisions needed to be made and did such a great fitting job you wouldn't know these were Ikea wardrobes. Everything was left tidy with virtually no damage to the walls which had been recently painted. All in all a fantastic experience, our eldest is delighted with the new storage. Would completely recommend for anyone who wants fitted wardrobes without the hefty cost.

Wardrobe fitting to under stairs area. Design call with Anthony and subsequent emails with Kasia were great and we got our design finalised. Fitting done by Cosmin was delayed by 1 day, however he put in an extra long day to make up for it and finished on time. Asked questions throughout to check what we wanted. Very tidy worker, very little mess. Great finished product very happy. One minor point, we ended up with a lot of excess material that we weren’t expecting, but only a minor issue. Would recommend again.

Unflatpack did an amazing job for us. From our initial emails with Kasia, who was so helpful and patient, to the installation with Denver and Mike - the experience was absolutely first rate and we are absolutely delighted with the end result. 100% would recommend.

Unfortunately the end product was not what we agreed on.

I had spent a long time designing my ikea PAX wardrobe, confirming and sending a final updated design before booking installation. My installer was lovely, friendly and courteous. However when he did the installation, he didn't follow the design. They sent an email asking for feedback on the night so I replied saying the shelves and poles of the wardrobe were in the wrong place. In the email reply they said it was movable and didn’t offer to fix it themselves (see email attached).

For me I had hired a company to do this because I was not confident/able to do this myself. So during the attempt at moving the shelves as advised by them, the wardrobe got damaged. I emailed again saying this had happened and they gave a goodwill gesture of £40 (which is a small fraction of the overall cost - just above £1000 for wardrobes and just above £850 for installation). I explained I would rather have nice wardrobes instead of a goodwill gesture, as they do promise a 1 year guarantee and because the job hadn’t been completed as asked/designed. I had no reply since. They have made no effort to make things right.

I had picked unflatpack because I could customise the PAX wardrobes so it wasn't just a standard build and initial contact was friendly, but they did not deliver what they promise. There is also no communication when you complain once the job is done. I wish I went with another company that would deliver what they promise and respond appropriately when a complaint comes through instead of ignoring customers once the job is done.

I was very disappointed in the lack of customer service after the job was completed when problems arose.

We are super pleased with Unflatpack's service! We got a couple of quotes from other similar companies, but none asked the level of detail that unflatpack did, which was really reassuring. On the day of the installation, we had 2 days booked out. Will (and his colleague whose name I didn't catch!) arrived on time, and powered through the job. They offered to stay late to finish in one day instead of two, and we now have two amazing looking built in wardrobes for a fraction of the cost of traditional built in wardrobes. Would definitely work with these guys again, thank you!

Great service. Very helpful design and simple experience to plan, book and install. I went for the premium
Finish and it looks great! Would highly recommend.

Great service from start to finish! So pleased with the wardrobes, would highly recommend.

Courteous and prompt response to enquiry. Faultless planning and excellent execution. Have already recommended to my boss!

Our installer Will was very communicative and arrived on time. Did a fantastic job installing the wardrobe.

I would say mediocre service on the office side and not great installation in terms of quality of finishes.

The office quoted me, and I agreed. During the installation, they realized they made a mistake and wanted to quote me 240 more, arguing that I should also be checking the correctness of their quote (ridiculous and full lack of professionalism).

The installers were very nice people. However, despite the fact that they can see all furniture is pushed aside and carefully covered with nylon sheets and fabric, they still found gaps to place cartoon boxes next to furniture in between on uncovered sides. That stems from the fact that getting rid of cartons is not considered their responsibility, hence they dump all cartons in every gap or room possible in the house -not OK. And, extra cleaning for us, because closed doors were opened and dust was everywhere.

These are temporary issues, but the details of finishes are not. I had to intervene in a few areas and managed to get 2 pieces on the same surfaces aligned or cut properly to be a single neat piece instead of multiple small pieces. If I didn't catch it, I would have a front with 3 pieces that are consciously not placed to be flushed. I should not be policing this. This is such a simple aesthetic that it should be given. It shows me the office and installer have no connection or level of standard.

Other areas where gaps are covered, had two pieces not joined smoothly when it obviously needed to be a single piece. Not that we lacked any materials (If by mistake a piece is cut short, it needs to be replaced- adding a small piece to cover it up ruins the whole look- again I don't think I should be explaining this to a service provider).

The next day, we found inside the back panel and 2 other surfaces were not even close to touching each other, full gaps in between, and other inner cuts were left totally rough no sanding, or anything. One hingle is totally loose. The last day of work was done by a single person, which took very long until the evening, when it had to be 2 people working to do it right and timely.

The Unflatpack team were really accessible and helpful by email and helped my come up with a fantastic design solution. My installer, Will, was really courteous, professional, and did an incredible job. Just amazing quality work. Seamless, neat, sturdy. I am SO happy with my new wardrobes.

From my first phone call to installation it was only 2 weeks! The fitters (Alfie and Charlie) were brilliant and worked really hard in 30degree heat! They went out of their way to make sure I was happy with the install!

Highly recommend!