Unflatpack Avis 

Great customer service from start to finish, really affordable and I love the end result. Will definitely be using them again!

Delighted with the service from Unflatpack, from the initial consultation, to their assistance in reviewing my Ikea order and making improvement suggestions, to the actual installation. Tiger and George did a fantastic job, and the wardrobes look amazing. My friends are all surprised when I say they're Ikea wardrobes as they look custom made!

I’ve been really impressed with the service from Unflatpack. The team were great in the early stages, helped with the design and stayed in touch to check we were ok. Once we’d ordered and a date went in everything continued smoothly, and Tiger and George were polite, tidy and worked hard to quickly get the job done to a high standard in one day. The finish of the wardrobes is great, and we’re very happy so far.

The initial contact with the company was very good and Anthony was very helpful.
Alfie came to fit the wardrobe, he was very organised and efficient and very pleasant to deal with. He did a great job. I will definitely use them again for the next wardrobe.

Great experience with Unflatpack. I initially found them a bit pricey for the service, but the customer service was stellar throughout, and they really went over and above to ensure we were happy with the design and the finished wardrobe so the expense was justified. The fitter Will and his colleague did a fantastic job with the wardrobe and were extremely hard working to get the job done quickly, even distantling and then putting together our bed again when the job was finished, which we appreciated. Nothing was too much trouble for them. We would recommend to friends and family and in fact already have!

We are very happy with the IKEA wardrobes we got built in with unflatpack. Cosmin our installer managed to get both rooms done in just the one day. Also there were a couple of damages from the IKEA delivery, but Cosmin created replacement shelves from the left over wardrobe bits we ordered. I would highly recommend this company, it is much cheaper than the standard built in wardrobe companies!

I cant recommend this company enough. The booking process was smooth, and despite a slight hiccup at my end (ikea failed to deliver all items) the installation was also smooth. Mike my fitter was on time, polite, friendly and so tidy you would never know a wardrobe had been fitted in the room that day, it was left just as it was when he arrived. Thankyou unflatpacked you have saved me so much time and money!

Amazing experience from initial call to the final product. Will and Jed did a great job, and Will came back on a second day to finish final touch ups. Can’t recommend highly enough - Thank you so much!

Great finished product team worked very hard to complete to a high standard would not hesitate to recommend or use again

Lovely wardrobes at fraction of fitted price. The booking process was really smooth, and Unflatpack were incredibly helpful with advice on a phone call before I decided to go ahead. 4* rather than 5* as there were a few niggles with the initial installation (doors not hung straight), but another member of staff came back to rectify everything and now I'm so pleased with the final fit.

Felt like a leap of faith going with these guys but so glad we did. Once we had submitted our design everything kicked off and the office staff we dealt with were helpful, knowledgeable and reassuring. The time between agreeing final design and installation was just seven days and we couldn’t be happier with the end result. Our fitter, Cosmin, was fantastic - clearly very skilled and did a great job. Would definitely recommend.

I am so happy with our new wardrobes! My lead fitter Will Burke was brilliant and efficient as was his 2nd man Gem. They worked hard and managed to get everything done in 1 day (rather than the 2 I was quoted) They cracked on but asked for my input when needed and were friendly and helpful throughout. I had a good experience in the consultation and booking stages too so would definitely recommend Unflatpack. I am thrilled with the results! Thank you!

Really professional service from Unflatplack and I'm happy with the finished product. I might need to move the rails so I can reach them (I'm a bit short!) but overall impressed with the quality and service

The finished product was excellent and exceeded my expectations. I did have trouble with customer services at the beginning as it took about 6weeks from my original enquiry to get a real person response so I was a bit doubtful. However I understand they had staffing problems in January which are now resolved.(I had previously left an unflattering review on Google)

The guys at Unflatpack were brilliant.
Denver and Charlie arrived at 10am and stayed on till 10pm to finish it off. I'd read some of the reviews prior to hiring them about them staying late to get a job finished in a day, but didn't expect them to be able to do it, when the quoted time was 2 days! They were extremely professional and provided some humour as well, with Denver winding Charlie up (I believe it was Charlie's first job)
I would fully recommend these guys to anyone.
The only improvement I would suggest is the initial response and dialogue with the planning team, as this required some chasing.

Michael was attentive, polite and professional at all times. Thank you!

This is the second time we’ve used Unflatpack and I was even more impressed this time!

Mike installed the wardrobes in our nursery today and has done a brilliant job. He comminuted when he’d arrive beforehand, was friendly and professional and even completed the job faster than I was expecting. Can’t recommend enough!

Thank you Mike - will be recommending Unflatpack to everyone!

The communication process did take a while to get it sorted but really happy with the final result. Mike was professional and did the job well. We love our wardrobes and it’s such an affordable alternative to bespoke fitted wardrobes.

We were very pleased with the final result. Our fitted wardrobes look great and their service is excellent value for money. Our home is an old Edwardian property with ceilings and floors that are far from level, but the installer (Denver) did a good job in balancing the wardrobes out.
As a few people have highlighted, communication is not timely at the beginning of the process, but I believe they are making efforts to address this problem. On our project, the installer was joined by a new hire (Kasias) who I believe will be focusing on customer services. She was very committed to ensuring a great experience throughout the installation. She has a very good eye for interior design, a friendly personality and has the enthusiasm and diligence to ensure new customers will be supported quickly through their projects.

The extensive form was sent to Unflatpack early Dec 2022 and due to very delayed responses from the team (almost 2 weeks at a time) and no one ever available to pick up the phone, instillation didn’t take place until March. The amount of time it took for them to respond to emails made me sceptical about giving them any money.

Instillation days - Will and team arrived on time. They worked very hard all day until 7/8pm. They were very professional and asked my thoughts before doing certain things. They also cleaned up after themselves.
Overall the wardrobe finish was excellent and I couldn’t be more happier. I would recommend Will for anyone looking to have wardrobes fitted.