I sent photos as advised as I did not know what door handle I needed. I was advised of the one I needed but I realised it wasn’t correct. I was asked to send more photos and advised that it... Voir plus
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Lisez les avis des autres
There were no markings on the existing gearbox. I provided a brief explanation of the issue, added photos and measurements as per website and sent Information to UPVC Store via Whatsapp. Very prompt r... Voir plus
I contacted Upvcstore, after a gearbox broke in my window, I sent them photos, measurements etc, via WhatsApp a bonus for me, it meant I didn't have to speak to a sales rep or deal with telephone call... Voir plus
Having ordered a special front door cylinder lock I had a query and was emailed by Ava who dealt with me and communicated promptly. Ava demonstrated a very professional approach coupled with excelle... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
....
Coordonnées de contact
Royaume-Uni
- www.upvc-store.co.uk
3,8
Bien
451 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 16 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Took a long time (2 weeks) for the…
Took a long time (2 weeks) for the product to arrive and zero communication in the meantime. Had to call to find out what was happening after no response over email.
27 avril 2023
Hinges came
Hinges came
Really easy to fit thought it would require the door taking off but if you take the hinges off individually and fit the new hinge the door remains in place
Really pleased with the hinges draft has gone
27 avril 2023
Very good and fast delivery thank you
27 avril 2023
Didn’t have the material they…
Didn’t have the material they advertised. Money returned no problem.
28 avril 2023
easy ordering and fast delivery
26 avril 2023
Superb service as always
25 avril 2023
Very Helpful Company
I was very impressed with quick responses to my questions on the phone and email, sorting me out with the correct replacement lock gearbox.
Ben was especially helpful.
26 avril 2023
Avis spontané
Gearbox purchase and subsequent refund
Ordered a gearbox that I needed for a customer urgently so paid for 1 - 2 day delivery at £9.99, gearbox arrived 3 days later. Then it turned out I didn't need the gearbox as the fault was not with the existing gearbox. I applied for a refund that took over two working days to approve. Once approved I could not select the quantity to return on UPVC's refunds page resulting in me not being able to print out my returns label. I also called UPVC STore for help they apparently resolved the issue only to find I could still not get a returns label so ended up paying £8.59 for next day delivery of my return. Won't hold my breath for a swift refund or the £5.99 return not being deducted as I paid for the postage myself. Definitely will not be using UPVC Store again. Funny how they are quick to take your money when placing an order, not the same level of service when you need a refund.
18 avril 2023
Avis spontané
Item arrived in good time and was as…
Item arrived in good time and was as described, reasonable price, no complaints at all.
25 mars 2023
Very good service overall
27 mars 2023
Well made product at a great price and…
Well made product at a great price and delivered in a couple of days. Great service
26 mars 2023
Easy to find part required.
Easy to find part required.
Simple ordering system.
Rapid, informed delivery service.
26 mars 2023
Good technical information
Good technical information on the Website enabled me to choose precisely what I needed.
25 mars 2023
When ordering my replacement part the…
When ordering my replacement part the phone was answered quickly and my order was taken efficiently and despatched and delivered quickly. Would definitely recommend and use this company again.
24 mars 2023
Repaired an old uPVC mechanism with the…
Repaired an old uPVC mechanism with the part supplied. Saved a fortune :)
31 mars 2023
Avis spontané
Part fitted perfectly, functioning well and happy customer 👍
Part fitted perfectly, reasonable delivery time, great selection of parts and good knowledge of what parts for the replacement I need. Good quality and fair pricing.
22 mars 2023
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