After the order was made everything was great. Lots of order communication and updates and delivery was way faster than expected, but the online ordering process was TERRIBLE!! Honestly took about 5 a... Voir plus
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Lisez les avis des autres
Very straightforward process, the items I ordered couldn’t be purchased in the UK, in that size bottle anyway and the price was much better than I could find here when ordering enough of the smaller s... Voir plus
Bought off this company a couple of times, always kept well informed of each stage of the order. Delivery was very quick from Germany, as you can not get this Landy Cognac from the UK any more. Highly... Voir plus
First time ordering from this company & was a little worried after reading the negative reviews but I can’t fault them. My package arrived quickly & I was kept updated every step of the way. It was al... Voir plus
À propos de l'entreprise
Coordonnées de contact
Winkley Studios, 7 Winkley Street, E2 6PY, London, Royaume-Uni
- 020 3807 0024
- info@urban-drinks.co.uk
- www.urban-drinks.co.uk
4,4
Excellent
845 avis
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FedEx delivery difficult
FedEx delivery difficult. Registered, had to give over credit card details, but still unable to change delivery as I was out that day.
26 novembre 2024
Réponse de Urban Drinks UK
Hello,
Please note that you never have to give your credit card informations to FedEx.
We would advise you to contact your bank immediately, as this was for sure a phishing email and not one from us or from our transporter!
Kind regards,
Urban Drinks
Amazing service
Amazing service. Shipped promptly after the order was placed and delivered within 2 days of arriving in the uk. Arrived in one piece/well packaged.
20 novembre 2024
Speedy delivery and great service .
19 novembre 2024
Quick delivery AAA+++
15 novembre 2024
Efficient service good customer …
Efficient service good customer contact, would use again.
15 novembre 2024
Found a hard to get bottle of rum which…
Found a hard to get bottle of rum which was delivered very quickly! Price was fair and delivery very fast! Cannot fault any part of the service by Urban Drinks! Thanks
15 novembre 2024
Fantastic service
Fantastic service. Very fast delivery considering the bottle came from oversees. Product was exeptional but I didn't expect any less. Will definately be using Urban Drinks again
13 novembre 2024
Easy ordering and fast delivery
It was so easy to order and my order arrived safely with fast delivery. I will use Urban drinks again. This is why I have given them 5 stars
30 octobre 2024
Paid £70 for my order 5th October 24
Paid £70 for my order 5th October 24. Not received my order. I am beginning to think I may have to go to the small claims courts to recover my monies because there seems to be little or no chance of receiving it 😡
5 octobre 2024
Avis spontané
Réponse de Urban Drinks UK
Hello,
We are very sorry for the waiting time. But as clearly stated in the shop the article was not in stock and is coming from the USA.
Please get in touch with us to find a solution.
But the goods will be immediately dispatched to you once goods are back in stock.
Réponse de Urban Drinks UK
Good day,
We are very sorry to hear about this. Unfortunately, we did not receive any contact from you at our customer support (support@urban-drinks.co.uk).
We will immediately check out with FedEx what is happening and will arrange a delivery for your order.
Please note that FedEx informed us that the driver came twice at your delivery address and also left two cards in your letter box for you to arrange a new delivery time slot direcly with them.
Kind regards,
Urban Drinks
Not a UK firm but ran from Germany expect delay
I purchased the product for my parents who live in the UK, I picked this site under the assumption its a UK service and hold stock in the UK, I paid £9.90 for supposedly FedEx shipping 6 days on from purchase no updates or ETA. And then to find it driven out of Germany. And likely no actual whare house in the UK.
Noted no EU import tax but the high shipping price reflects that.
Will respond to you enquiry but without actually answering your question!
7 octobre 2024
Avis spontané
Réponse de Urban Drinks UK
Hello,
We are very sorry to hear about your experience and checked out immediately this matter.
Indeed, you placed your order just before a national holiday in Germany. This is unfortunately, why the shipping has been delayed. We garantee a delivery within 4 or 5 working days to the UK but cannot ship on national holidays in our country unfortunately.
We do have a subsidiary company based in the UK as it permits us to send our goods without any import taxe to the UK and are not hiding this, as each customer have access to our multiple international website. We have legally to indicate this address on our UK-website, but you can find our headquarter address on our international website and in our impressum.
Our delivery charge are the same for each country outside Germany and we do not have any influence on the transport prices unfortunately. We can garantee that we do propose the classical international transport price rates and that the price has nothing to do with import taxes.
Kind regards,
Urban Drinks
Underhanded dealing
The impression given is of a UK based company, (co.uk). In fact they are based in Germany, which almost certainly accounts for the high delivery charges! Furthermore, even though a product was advertised as "in stock" that was untrue, & despatch has been delayed until stock is actually available, though no definite dates have been provided. Altogether underhanded dealing, & it will be the last time!
24 septembre 2024
Avis spontané
Réponse de Urban Drinks UK
Hello,
We are very sorry for the stock error we had and can for sure dispatch your order until the end of the week (with express delivery option at our costs). We already confirmed this information to you via email yesterday.
We do have a subsidiary company based in the UK as it permits us to send our goods without any import taxe to the UK. We have legally to indicate this address on our UK-website, but you can find our headquarter address on our international website and in our impressum.
Our delivery charge are the same for each country outside Germany and we do not have any influence on the transport prices unfortunately. We can garantee that we do propose the classical international transport price rates.
Kind regards,
Sélection Prestige
Good range of drinks, good service
Correct item delivered within the timescale specified. Good range of drinks available - I couldn't find this particular item anywhere else.
17 septembre 2024
Found a hard to get whisky at a…
Found a hard to get whisky at a reasonable price.
On top of that service was great , kept informed of shipping and arrived in good time. Happy bunny.
18 septembre 2024
Orderd 3 X BOTTLES of parrot Bay rum…
Orderd 3 X BOTTLES of parrot Bay rum but only received 1 X box containing 2 X bottles , they keep saying that other bottle was delivered separately but I never received it , they refuse to issue refund of the missing item .
BEWARE THIS COMPANY ARE OBVIOUSLY A SCAM
3 septembre 2024
Avis spontané
Réponse de Urban Drinks UK
Hello,
Sorry for the inconvenience, but we have already informed you weeks ago about the missing bottles and have also already refunded immediately.
The amount is already on you bank account since a few weeks. Could you please check this out?
We have also already send you the proof of refund via email yesterday.
Hope this will help out!
Kind regards,
Urban Drinks
Urban Drinks Great FedEx Not So Great
I was kept well informed about dispatch & delivery by emails from Urban Drinks UK, so no problem with them. Only suggestion is please can you wrap glass bottles in bubble wrap, just for extra protection & safety. Packaged just in a cardboard box isn't very safe especially travelling from so far away.
But not so good by FedEx, which is no surprise as I have had problems with deliveries or NON DELIVERIES from them before with other things & I was very worried. FedEx were their usual usless self. When I tracked it, it gave a Wednesday delivery. On the Wednesday, delivery
day, the tracking changed the delivery day to Thursday with a time slot. So I thought it was now coming Thursday but it was delivered on the Wednesday(original date). Very lucky I was in to accept delivery.
FedEx needs to sort out their tracking dates & stick to them, or Urban Drinks UK need to find a more reliable courier.
17 septembre 2024
Pretty much a con
Pretty much a con - you pay a large fee for express delivery because you need a gift delivered on time and they scam you by sending with a cheap and slow method so they can pocket your cash.
19 septembre 2024
Avis spontané
Réponse de Urban Drinks UK
Hello,
We are very sorry to hear about this. We do always ship every order to the UK with the Express-Delivery method from FedEx and can prove this without problem as we do not have any other shipping possibility at the moment for your country.
But please note, that we do ship all the orders from Berlin to the UK. This is why, we indicate that the delivery takes up to 4 to 5 working days on our website: https://www.urban-drinks.co.uk/shipping.html
If your order took over 5 working days to arrive at destination, please contact our customer support service at: support@urban.drinks.co.uk
We would be more than happy to refund your shipping costs in this case, as compensation for the delay.
As no infomations about your order has been left on this comment, we could not find it or even the tracking in our system unfortunately.
Kind regards,
Urban Drinks
Great service kept updated on delivery…
Great service kept updated on delivery date and time will use again thanks
3 septembre 2024
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