US Mattress Avis 

Robert S is very very very nice! He is very fast to find my order and explain to me about my order

Actually, all was well except I never got any email confirmation nor was able to register for an online account… Never was able to receive the account verification email… Wonder where my order is and in what status…
Update, changed from 2-star to 4-star; the customer has manually helped me with the issue, now resolved.

Todd was extremely helpful and friendly. I was able to voice my concerns and he had great questions and suggestions.

Bad communication with the delivery company. Hard to understand what they were saying. They are also impatient with your questions. Bad experience.
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A stupid decision to purchase that. I made the order on Sep 6th. And the expected delivery date is 09/19. On September 10th, XPO their delivery told me that they have to delay without any reason. No patience, no respect. They told me I have no choice. The only thing I can do is waiting. And I scheduled 09/24 with their employee. Then today, another employee from XPO called Bernard Callao told me that they did not help me schedule the time. The earliest date would be 09/28. I told them I have the email and text with the confirmed date. She told me again that I got no choice, the only thing I can do is waiting. The same, no patience, bad attitude. If I can give 0, I wanna give 0. Let’s see whether they will delay and lie again before 09/28.

We online chatted with a Sales Rep (Cooper) and they were incredibly helpful. Cooper helped us find a comparable mattress and even price matched so we could purchase our mattress with US Mattress. This is our second purchase with US Mattress and will continue to highly recommend them! Thank you Cooper for your help!

Odd to advertise financing options and a military discount but the links are broken for financing and the military doesnt apply to anything...

I needed a Full XL mattress and Mr. Cooper was more than helpful. He was able to make this transaction smooth and mutually pleasant.

Best information about choosing a mattress

I've purchased from this vendor before and have not encountered any problems.

Product seems of good quality. No difficulty placing order. Delivery was very fast.

I had the very good fortune off having Todd for my customer service rep and I could not have been more happy and pleased! I have a number of orthopedic issues and, accordingly, I asked many, many questions to ensure that I would be purchasing the best mattress possible to meet my specific needs. Todd answered each and everyone of my questions with what was clearly knowledgeable expertise. I could go on and on but let it suffice to say that whom ever has the good luck to reach Todd in customer service it is not luck at all. Rather, very good fortune! mary

Purchased SOFT.TEX neck pillow for my husband who has a neck injury. We purchased the same pillow previously from a local department store and just needed a replacement. Buy simply taking the pillow out of it's box we knew did not have any of the same characteristics of the original pillow we had purchased. Did not display the firmness, coolness or craftmanship of the original pillow. I was told that the 30 day guarantee would not apply because we had taken the pillow out of it's clear resealable plastic.
The lack of quality or the fact that we are totally dissatisfied with the quality of the product does not matter. Basically we purchased A Pillow and we received A Pillow ....satisfaction is irrelevant. END OF STORY. Customer satisfaction does not exist with this company. Stick with Amazon, this company has a fraudulent customer satisfaction guarantee. this review will be shared with BBB as well.

I have put off this purchase for the past 6 weeks or so hoping I could find this same mattress locally but to no avail. Finally, I decided to get this done today because the Labor Day sale would soon be ending. Reading reviews about this mattress were very convincing. The online ordering from USMattress was very quick and easy.

The website is often stuck. Payment is not smooth.

This is my third purchase for the Serta Cooper Mountain mattress from US Mattress. The mattresses always arrive promptly and in excellent condition. Have been doing business with them for 15+ years.

US Matress use bait-and-switch tactic. You purchased the on-sale item, they cancel your sale then tell you to purchase the item at regular price. CUSTOMER service Dept is about as useless as a bag of rocks, they told me to contact Sales Dept even though they know Sales Dept won't give me the mattress at the sale price.

Your reply means nothing to me at this point. I requested to have Customer Service Supervisor called back. She talked over me and suggested she would hang up on me if I didn't listen to her.

Your chance to remedy the situation was during the time of those phone calls, and all the call backs stretched over a week, but you employ customer service supervisor who provide absolutely no customer service and even use "I will hang up" to stop the customer from talking to force the customer listen to her.

Your reply is just to make it looks like you are doing something when I had provided you ample opportunities to correct your lack of customer service and your bait and switch tactic. Let's save us both some times, I will never buy from US Mattress and I will be sure to tell everyone who's looking to buy mattress or bed to go else where.

Slow Shipper. Not yet received my order. Not able to check delivery status online. But, getting lots of emails about promotions.

* since you have replied below - I will be happy to edit or delete my review once this problem is resolved now that I am finally getting a response, thank you!

9/10 times I write reviews, it’s to say something positive. Unfortunately this experience with us-mattress has been a bad one. The mattress arrived late with absolutely no shipping updates for WEEKS. And NO response from customer service when I reached out.

It arrived today and ONE person was sent to unload a king size very heavy mattress. Thankfully my husband was around to help or there’s no way he could have unloaded it. They barely made it into the garage and we had to get some friends to come help move it inside. We opened the package - and we did order an “as is” mattress at a discount so I didn’t expect it to be perfect - but it had dozens of black stains around the perimeter. I already have had no response from customer service twice when my order was late, so I don’t have high hopes for a resolution. Beyond being dirty this mattress seems pretty awful and we might be out $1,000 with no recourse unless I can manage to get in touch with someone. Definitely the last time I will purchase a mattress “scratch and dent” I would never have imagined they’d sell something in this condition I figured it was a small flaw. That part is my fault, but also just bad business.