Lowest price guarantee is not responding. Phone call was on hold for over 30 minutes. Live chat cut me off 1st time and took over 30 minutes 2nd time while chat rep "looked into it" with no response.... Voir plus
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Lisez les avis des autres
Noone would answer the phone on Sunday, for Customer needed advice about a King size mattress, prior to purchase??! A simple Plush vs. Firm mattress diferences would have been fine, but the Automated... Voir plus
The online Sales representative Tyler L can address all the questions/concerns promptly over online chat, which helped me make a more informed decision. I was very concerned before the chat that the m... Voir plus
My experience: Shop website, Find desired product, Verify shipping, Make purchase, Receive confirmation, Next day... receive cancellation (due to shipping constraints). You wasted my time... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
US-Mattress has been providing mattresses to customers for over 20 years. We distribute our products through 275 vendors and have sold over 500,000 mattresses. We offer free shipping on all of our products and we are also a Google Trusted Store. If you're not satisfied with the mattress you purchased US-Mattress.com will exchange it for another one within 120 days of your purchase. Don’t forget about our furniture options, bedding and linens available. We carry more than 20,000 products all at the lowest prices guaranteed! Visit our website today!
Coordonnées de contact
3,3
Moyen
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to order and review
26 octobre 2022
The chat assistance was great and…
The chat assistance was great and answered all my questions
15 octobre 2022
Don't even bother...
Everything has gone wrong and the customer service people continue to give us lame excuses. I still have not received the bed I purchased months ago. I won't purchase through this company again. Shame on your terrible business practices. You should all work for McDonald's.
25 octobre 2022
Avis spontané
I just included everything I wanted in…
I just included everything I wanted in my new mattress and there were pictures of my choices. It was so much easier to compare the brands then! I hope I love it.
24 octobre 2022
I was able to order what I wanted at a…
I was able to order what I wanted at a good price. This is a mattress cover I have used for 8 years and just want one the isn't starting to stretch out. Sure have gotten great use out of the first one!
23 octobre 2022
Completed my order but with a small…
Completed my order but with a small problem navigating website and applying for credit.
Still I was happy to order the mattress I wanted.
18 octobre 2022
Shipping takes forever and you will get…
Shipping takes forever and you will get zero follow up on your order once you have paid them. Cancellations take just as long. Will not be doing business with this company again
17 octobre 2022
Réponse de US Mattress
Hello Miles,
We're very sorry for the experience that you had with us. Unfortunately due to an internal processing error the order was held up in our warehouse, and by the time it was noticed to be changed, a cancelation was requested which we processed for you within 24 hours. There was no follow-up sent because typically you'll receive automated emails when an order is placed, shipped, tracking is sent, and when something is delivered, but because none of those steps occured, none of those emails were sent. Once again we do apologize, but we thank you for honest review.
U S Mattress
U S Mattress
The BAD: #1 Placed order on internet. At conclusion screen said “Error try again”. No access to account. I checked my pay pal account and confirmed payment had been made.
#2 No customer service available until Monday. On Monday Customer service confirmed my order and sent an email confirmation.
#3 XPO logistics sent an email of delivery date (6AM to & 7 PM). On that date No one arrived. I contacted XPO and they said the order had been canceled, and for me to contact U S Mattress.
#4 U S Mattress customer service took a day to figure out the problem. They contacted me and said the problem was resolved and XPO would contact me with a new delivery date.
#5 The new delivery date was 2 weeks later (6AM to 7PM)
The GOOD: The delivery arrived before 1 PM. The delivery men were Professional, Courteous, fast and Friendly.
The Beauty Rest Silver was exactly what we ordered and wanted.
10 octobre 2022
Very helpful
Todd K was very helpful in recommending what mattress would be best.
USM-100425261
10 octobre 2022
Avis spontané
Very Good Experience
The buying process was good, now my final review will depend on the shipping and setting up process.
9 octobre 2022
I had problems trying to order
I had problems trying to order. I got cut off when I was chatting. I finally got the order to complete but did not receive a receipt to my email. It all just happened about 10 minutes ago and I may not be giving it time. I created a password just in case this happened I could get a receipt but it is not working either.
5 octobre 2022
Impossible and Strict Exchange Policy
Extremely strict and inflexible exchange policy despite what they advertise on their website. I recently purchased a mattress for our guestroom that ended up being too thick and high for the space. I reached out to US Mattress the same day I received the mattress and asked if I can exchange it for a lower profile mattress. I had no issues paying for the exchange and restocking fee even though it is ridiculous and astronomical. They refused to let me exchange the mattress and stated that I had to wait 30 days. I tried explaining that the reason for the exchange has nothing to do with the comfort of the mattress but more so the height of the mattress so it doesn't make any sense to make me wait 30 days but they would not budge. This company is fine if you end up loving your mattress but stay away if you want any flexibility in terms of returns or exchanges.
1 octobre 2022
Avis spontané
Worst company I've ever dealt with
Well, this is the 4th day of October, and I still don't have my merchandise, ordered and paid for in July. I keep getting "reassurances" that the mattress and box spring will be delivered. I have spoken with several different "customer care" employees. I sent emails to a company executive, J. Nashif, identified as the CEO, but never heard back from him. Anyone who buys from this company, simply be aware, you may never get your merchandise, but U.S. Mattress will get your money.
2 octobre 2022
Avis spontané
Cooper helped me!
Cooper helped me by answering my questions about a mattress, so I bought based on his comments about the mattress.
3 octobre 2022
Avis spontané
Good price good bed
29 septembre 2022
Kindly help ship my order I need it bad
26 septembre 2022
Charles M
Great Customer Service. Charles M had excellence customer service
21 septembre 2022
Avis spontané
Todd was exceptional!
Todd was such a pleasure to work with. He helped me place a mattress order and went above and beyond to make sure I got the mattress I wanted and in a timely matter!
20 septembre 2022
Avis spontané
Worst Return Policy $140 + 10 % restock not comfortable mattress even for teen
can not recommend this mattress even for an 110 lb teen. back and neck pain 120 days trail offer is an joke charge $140 + 10 % for exchange no return and refund possible.
worst place to buy an mattress, company does not stay behind the product.
will never buy again from us mattress in my life again and will tell everyone not to do it either.
stay away,
9 septembre 2022
Very good shopping experience for my…
Very good shopping experience for my new bed!!
19 septembre 2022
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