Remanns Engines Avis 

Have to agree with all the terrible reviews. One their website only display 5 star reviews and exclude all other reviews.

I ordered an engine that was supposed to be an engine block and cylinder head, fine. They then tell me the part was not that at all regardless of what their website says.

I ordered the part and then they called to tell me the part wasn’t correct. I’m going to complain about this company to the better business bureau.

The sales associate had no knowledge of anything and mentioned he had placed my order in a queue and I could complete online… but I had to reenter all the initial information.

Now I’m sitting on the phone with customer service and I don’t anticipate this will be resolved with any level of professionalism.

I paid for a part and as opposed to providing that part their solution is to seek to cancel the order two weeks later.

This company is a scam. I just had to report them to my credit card company for fraud. I paid for a motor over a month ago despite being told it would only take 10 days to be delivered and every time I call in they have no idea where it is. The invoice number is 419334 in case anyone there cares to verify what I have written.

DON'T USE THIS COMPANY!! MAJOR SCAM ARTISTS, CHEATS AND LIARS!!! I ordered a used and supposedly 'Tested' automatic transmission from them in early April 2023. It arrived in early May and was damaged. I went back into their web site and filled out their application for another transmission just to verify what I saw and was told by their Sales Department. Here's my last email to them after they declared my warranty void.

It is truly amazing that USED.REMANNS continues to find these transmissions with "~60K miles" on them! *Lie Number 1!* Is the approximate ('~') anywhere from 60K to infinity because the transmission I ordered in April and received in May was supposed to have approximately 60K miles on it.

After the USED.REMANNS transmission installation - when cold it wouldn't move the car (in Drive/D5 or any gear) unless the engine was revved. Then it would jump into gear. The USED.REMANNS transmission would not put power to the wheels at all once the operating temperature was reached. Your company advertises that all Transmissions have been tested. **Lie Number 2!** It arrived damaged, the clutch packs burned out and NO proof it was tested prior to being shipped to my mechanic's ASE Certified repair facility. To say the very least - this is suspect. But with an overall review rating of 1.4 out of 5 and hundreds of reviews on record plus an 'F' rating from the Better Business Bureau, this should have been expected. Unfortunately I did not do the research on your disreputable company prior to ordering.

Then of course USED.REMANNS refuses to honor the 12 month 12,000 mile warranty. ***Lie Number 3!*** This is because my mechanic did not specifically list the transaxle fluid cooling reservoir filter change which he did state generally on the original invoice, Quote: "REMOVED ALL DAMAGED COMPONENTS FROM TRANS PROBLY CAUSED BY SHIPPING AND SWAPPED OVER CUSTOMER SENSOR AND PARTS". Yes the filter was replaced and yes I supplied the new filter. That's why it is not listed on the invoice along with the fluids.

I purchased a used engine on Feb 27th 2023 for a 2007 Dodge charger for 3100.00. Upon shop receiving the engine noticed the engine had excessive rust and long story short, we requested for a replacement engine from warranty. Everything took forever and they aren’t very transparent. They give you the runaround a lot. So fast forward to June finally talked to someone in warranty and confirmed engine was back at their warehouse a month later because engine was picked up in early May. I was told the engine did not pass inspection and that I would be getting a refund as they did not have an available replacement engine. They would not confirm amount being refunded or offer a refund receipt at all. I look on my credit card activity and notice that they only refunded me 1435.00 out of 3100.00, so upset that people will literally rob u and not feel bad. I filed a dispute with my bank for the remainder 1665.00 they owe me. Will keep ya’ll posted. Wish me luck and do not buy from these guys. No empathy or remorse and will lie to u about everything.. beware

Update July 15,2023
I filed a dispute as I was only refunded 1435.00 out of 3100.00 I paid. I lost the dispute because they lied. When I returned the engine I was told the engine did not pass inspection and they did not have a replacement engine to send me so they would refund me my money. They told my bank they may I returned the engine because I didn’t want it which is not true I returned it because it had excessive rust. Also don’t use synchrony bank they won’t help you and side with the criminals.

Bought an engine for a 2016 Jeep Compass that was supposed to only have 13,000 miles on it. During install we found exhaust manifold bolt holes had been drilled and tapped, the vvt solenoids were clogged and not working properly and had to be replaced and it had a head gasket issue leaking into cylinder 2 causing a missfire on every cold start and of course consuming coolant. I called twice over a 2 week period everytime I was told I would receive a call from a supervisor and I never did. Everytime they said they would transfer me to one, the call was disconnected instead. I am goign to file a complaint with BBB and dispute the charge on my credit card. I asked how the validate how many miles the engines have and they couldnt provide an answer, they wouldnt give me the vin number from the source vehicle and from what I can tell all they do is sell you the engine then go to junk yards and buy an engine from them and have the junk yard ship it straight to you without Remanns ever having seen the engine or having verifide the miles in any way. DO NOT BUY FROM HERE!!! No matter how good the deal seems....

If there were negative star ratings, I would've used the most negative. Every post on this board encapsulates to one degree or another my experience with Used remanns. What a joke of a company. Long story short, I ordered an Acura replacement engine, their site says fully tested, leak tested, etc. BS. Engine delivered in a somewhat timely fashion, but as soon as it's uncrated, there was purple RTV where the oil pan gasket was. that's odd. Leak down test straight up failed, inspection of timing belt showed that clearly this engine sat in a junkyard outside for a long time. further more, the valve timing was COMPLETELY off, buttoned back up and called warranty. "Oh, yes, we'll get that taken care of, we need pics of the heat tabs and the stock number" I provide. "Ok,sent to upper mgmt"
No further contact, i follow up, "Yes, It's been forwarded to mgmt", "Ok, When can you refund my money and pick this thing up?" "We'll get you a bill of lading" Ok, more waiting, no response, I follow up again, with Art, with Allen, with anybody that answers their phone, all BS. I initiate a chargeback through my CC company. I call them again, "oh, we can't talk to you since you're disputing the charges, but don't get rid of the engine or you'll be cited for fraud". Meanwhile I get the credit on my card, so eff em.
Waiting to hear what the final decision is on the credit charges, but pretty sure it's going to go my way. The reviews have provided enough evidence that they are a shady company.

Join Autoparts Rip off on Facebook, to hopeful try to get a class action lawsuit

This company (Remanns) sent quote for a motor with <98,000 backed by 5 yr/ 50,000 mile warranty for $1200. Called company and they claimed the motor was located in WI and they had completed compression check. Ordered motor and took about 4 weeks to receive. Once received, the motor appeared to be in bad shape for a motor with <98,000 miles on it. The motor was shipped from an auto salvage yard from Dallas, NC and the tag stated grade A which meant the motor had between 60,000 and 200,000 miles per their website. Decided to run carfax on the VIN and turns out the motor had 237,000 miles on it. Called Remanns and demanded a refund due to fraud which they agreed to since they falsely advertised a motor had <98,000 miles and Hooper Auto Salvage incorrectly graded the Motor as an "A" grade motor. Remanns is just an outsourcer of auto parts that doesn't know anything about the part. They are charging a premium for the 5yr/50,000 mile warranty since the same motor that was shipped from NC per the auto salvage website (Hooper Auto Salvage) was selling the same motor for $200. BEWARE of this company and do your research. Lucky for me, I never installed the motor.

DO NOT USE THIS COMPANY!!!
Beware. After purchasing the engine I made many attempts to contact the company with no response to both phone and emails. All I was initially trying to do was gather information regarding the shipping so I can follow the tracking of the engine. I filed a dispute with my credit card and after 90 days of the dispute I received a refund minus 25% for an engine they never intended to ship. These guys should not have the ability to have the website that steel from the public. What is America coming to.

Do not use this company.
I ordered an engine, they sent wrong engine.
Engine was returned on 9/15/22, and I have yet to get my refund on 3/22/23. Worst company EVER.

I ordered a used engine with the belief they actually did proper testing of the engine and the 5yr warranty. The sent me a used 4.3l chevy to the shop I hired to install the engine. The engie was started and had a serious miss. They check to make sure all was correct then pulled the spark plugs to check compression and found the #1 spark plug covered with collant. After filing a warranty claim they came back asking for photos which makes no sense since the engine never ran long enough to get hot and never left the shop. this claim "All of our used engines are compression tested and steam cleaned." I have photo proof the engine was never cleaned in the slightest and the diagnostics from the shop proves the compression testing was never done. Had the testing actually been done they would have seen the coolant on the plugs and wide variances of compression readings which indicate the engine had serious issues. I initiated the warranty return and failed tro meet the 7 day return policy because the mechanic got snowed in. I called the company to explain the issue with the mechanic and they falt out got runde and refused to work with me. I've filed a complaint with the BBB and will be filing a small claims case if they refuse to pay back all the expenses incurred by their failing to do what they said they do in verifying the engine was reliable. The aamount Im out due to their bad faith fraud is over $4000

I ordered an engine on 1/27. I got an email saying it shipped on 2/5. Never received engine and shipping dept. Is not being helpful. I have called for days and I get the runaround.

SCAM! They use multiple company names Engine & Trnsmission World, SW Engines and like 10 others!! They send bad engines, don't refund core, and never pay for labor to replace bad engine. They make it hard to sue, too; not impossible though!! 6 months in and I want stop!!!

DO NOT USE THEM!!

MBMCCARTHY

Remanns delivered a tightly wrapped engine strapped to a pallet. Upon unwrapping the engine I discovered that the oil pan had a fist size hole in it. The valve cover had a saw cut thru it and the manifold also has a large saw cut thru it. They have been unresponsive so the engine still sits at my house. I need to return to them for refund. Looks like engine is reject from a demolition derby.

Ordered 1.6 liter engine for 12 Soul and 2 months later, no engine. Called over 20 times and get hung up on, no call backs, no emails. They said the engine got pushed behind something and lost for 6 weeks, but was now sent 10 days ago and no tracking info still. Today is the last straw. I will call the manager back and I am requesting a full refund. If they don’t issue it, Wells Fargo will help with these scammers. At this point, I paid a lot of money for the vehicle, but would rather send it to the junkyard then deal with this crap. How is the government not getting involved. We have been brought down on by them harder for much lesser things. Ridiculous!

Purchased and promised diesel engine which arrived 4 weeks after purchase improperly crated which resulted in freight damage. Rejected shipment and requested refund. No response for 8 weeks. Only my credit card was able to obtain 50% of my purchase price

Do not buy anything from this company. I purchased an engine and it was a POS. I have tried since July 2022 to get my reimbursement for installation of the engine. I have now hired a lawyer.

I had my credit card company reimburse me for the motor.
AGAIN DO NOT BUY FROM THIS COMPANY

Absolute crooks!!!!!
Purchased engine online. After 3 weeks called to find out status after told would ship in 7-10 days. Got the run around telling me it was being inspected. Three days later is was crated for shipment. Three days later told still in shipping. Now after getting a bit nervous, did some research. Turns out they have scammed a lot of people. I called to cancel order. They happily send me a cancellation form requiring me to agree to a 25% cancellation fee. I refused and sent and email instructing them to cancel order and I would not pay the cancellation fee. They cancelled the order and I still got charged $886 cancellation. My credit card company was no help because when you order, you have to check a box agreeing to a 25% cancellation fee. I had no intention to cancel until they began giving me the run around. Can't believe they are able to do this. CROOKS!!!!!!!!!!

EVERYONE HERE HAS BEEN SCAMMED AS I WAS I THOUGHT I WAS PURCHASING AN ENGINE FOR MY NISSAN 24K WHEN THE ENGINE SHOWED UP ALMOST A MONTH LATER THIS THING LOOKED LIKE IT WAS LEFT OUTSIDE FOR OVER A YR THIS ENGINE HAS OVER 100K MILES I CALLED THEM AND TALKED TO DALE JONES WHO IS THE GUY THAT SUPPOSEDLY DOES RETURNS HE TOLD ME NO PROBLEM HELL HAVE IT PICKED UP AND REFUND ME GUESS WHAT IT WAS A LIE HE WONT PICK UP THE PHONE HIS EXT IS 2063 AND WONT ANSWER HIS EMAILS EITHER PLEASE DONT BUY FROM THEM AND FILE A COMPLAINT WITH THE FEDERAL TRADEE COMMISION (FTC) THEY WILL BE INVESTIGATED AND SUED THEY TOOK 1370.00 FROM ME I CANT LET THAT HAPPEN YOU SHOULDNT EITHER THEY ARE RUNNING A SCAM!!

I’m writing this review to help you avoid the ordeal and hassle that you may experience working with this business. I purchased an engine from ‘Used.Remanns.Com’ over the phone on August 4th, 2021 for my Dodge Ram 1500 5.7-liter truck. Three weeks after I ordered I called to see the status of my order. They said they had no information. I continued call each week to check the status of my order; it was after over two and half months later that I started to hear they were getting the engine palletized for shipping. It took them about three months to get a used engine no requiring any rebuild, and they pushed past their own deadlines and sent me the engine late.

When the engine delivery arrived at the Dodge dealer the mechanic called me to ask if they should accept the engine. He recommended that I do not accept the engine due to the poor condition, rust, and the risk that it could have problems. So I did not accept the engine.

I never heard from the company about getting my refund or any other needed information in the return process. So, after waiting for several weeks I contacted my credit card company to contest the charges. Several weeks after this I got news from Used.Remanns.Com had appealed to my credit card company and filed to contest the refund to my card. They sent a bunch of return and purchase policies to my credit card company to support their appeal that I had never seen. I ended up having to pay Used.Remanns.Com over $1,500 for the engine that I returned and had never accepted delivery of due to the shipping and a restocking fees. So, how am I supposed to know all these policies if Used.Remanns.Com did not have the decency of communicating them with me?

Please stay away, they will do whatever they need to do to not refund your money for selling garbage!

I had the worst customer service I’ve ever experienced with Used.Remanns.Com. I am not only not be buying from this company again but telling everyone I know about them, so they do not suffer as I did.

Used.Remanns.Com has poor quality parts, horrible customer service and communications, and no integrity as business.