Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

They WILL HOLD your money as long as they can with excuses, so they can use your money while you wait 7 days for verification. It is unbelievable how long it takes for them to act. I have used their... Voir plus

Noté 1 sur 5 étoiles

CAREFUL!!! I did an international transaction and they charged me THREE times!! It’s unbelievable, after sending money to someone located in another country, they did a MISTAKE on sending it THREE ti... Voir plus

Noté 4 sur 5 étoiles

Foi muito bom. Já estou com used. Tem muito tempo. A Célia é muito atenciosa com migo poriso ainda estou com a used. Vcs sepri me atede com muita atenção. Muito obrigada Célia por ser tão maravilhosa.... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Paid two bills in Brazil. Usend charged me 6.99 for each transaction. Usend didn't say anything about additional charges from my credit card. As a customer I should have been told about all charges up... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de transfert d'argent

Écrit par l'entreprise

Digital banking, remittance and payment solutions for international people and businesses 🌎💰💳


Coordonnées de contact

2,2

Bas

TrustScore 2 sur 5

37 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

They WILL HOLD your money as long as…

They WILL HOLD your money as long as they can with excuses, so they can use your money while you wait 7 days for verification. It is unbelievable how long it takes for them to act. I have used their services a few times and I have noticed that they keep finding reasons to verify the money transfer just to hold the money and after a long wait they approve it.

2 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

CAREFUL!!

CAREFUL!!! I did an international transaction and they charged me THREE times!! It’s unbelievable, after sending money to someone located in another country, they did a MISTAKE on sending it THREE times.
They customer care is AWFUL, they said sorry and unfortunately they couldn’t reverse it and credit it back in bank account. I LOST that money!! They’re a SCAM!! CAREFUL!!!

10 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

I send money to brazil

I send money to brazil. This is the best way of sending it. It's fast and its customer service is excellent. Celia Cosme is an outstanding representative.

9 septembre 2022
Avis spontané
Logo de Inter (ex-Usend)

Réponse de Inter (ex-Usend)

We are happy to hear that! Thank you for choosing us for your transactions and for trusting our service! We really appreciate it!

Noté 1 sur 5 étoiles

My niece was hosted there for an…

My niece was hosted there for an internship and was unable to use her bank card. I used USEND and it's been 5 days and she has not received. They are asking for my bank information, a picture of my debit card and my drivers license before they transfer to her host bank account. This is very scary and it looks like we are about to lose $200. We sent $100 more through western union and they received the money within 10 minutes. I wish I can get my $200 back & use western union. NEVER AGAIN!!!!

22 février 2022
Avis spontané
Logo de Inter (ex-Usend)

Réponse de Inter (ex-Usend)

Hi Lucy. We are sorry to hear that. We inform you that the payment term could take up to five business days to be processed depending on the chosen payment method. For legal and compliance reasons, all transactions are subject to document request. These requirements are made to ensure the safety of everyone involved in the process. If you have any questions, our customer service team is available via WhatsApp or call 888 305 7264 or email help@usend.com

Noté 1 sur 5 étoiles

Additional hidden fees

Paid two bills in Brazil. Usend charged me 6.99 for each transaction. Usend didn't say anything about additional charges from my credit card. As a customer I should have been told about all charges upfront. I have called them to delete my account, they said they cannot delete it, just deactivated. I have deleted the app from my phone, and I'll never use them again.

17 décembre 2021
Avis spontané
Logo de Inter (ex-Usend)

Réponse de Inter (ex-Usend)

Hello. The flat fee of $4.99 is charged when the payment method is via ACH (bank transfer, automatic charge), for transactions of any amount. If the payment method is a debit or credit card, the fee is percentage that can fluctuate according to the transaction amount. This amount is shown before transaction confirmation in the app.

Noté 5 sur 5 étoiles

Amazing

Amazing! Probably the best money transfer company I’ve ever heard of! Thank you for all the support! Never left me hanging! The customer service is incredible!!

8 décembre 2021
Avis spontané
Logo de Inter (ex-Usend)

Réponse de Inter (ex-Usend)

Thank you, Caio! We are proud to hear that! Thank you for trusting Usend.

Noté 5 sur 5 étoiles

Boa tarde

Boa tarde, so tenho que agradecer a Celia, ela e fantastica, muito profissional . Obrigado a todos.

30 août 2021
Avis spontané
Logo de Inter (ex-Usend)

Réponse de Inter (ex-Usend)

Olá! Ficamos muito felizes em receber o seu feedback! O nosso time é realmente fantástico e está sempre pronto para ajudar! Muito obrigado por dividir suas impressões com a gente!

Noté 4 sur 5 étoiles

Foi muito bom

Foi muito bom. Já estou com used. Tem muito tempo. A Célia é muito atenciosa com migo poriso ainda estou com a used. Vcs sepri me atede com muita atenção. Muito obrigada Célia por ser tão maravilhosa.

4 août 2021
Avis spontané
Logo de Inter (ex-Usend)

Réponse de Inter (ex-Usend)

Olá, Paula! Muito obrigado por nos dar o seu feedback, ficamos felizes em saber que se sente tão bem atendida pelo nosso time. Conte sempre com a gente!

Noté 5 sur 5 étoiles

I've been using USEND for a long time…

I've been using USEND for a long time and had zero issues since then. Simple to use app. Like it a lot!

28 juillet 2021
Avis spontané
Logo de Inter (ex-Usend)

Réponse de Inter (ex-Usend)

Hi Jose! We are happy to hear that! We are always working to improve our app and reading your feedback makes us proud.

Noté 5 sur 5 étoiles

Highly recommend Usend

Highly recommend Usend for your international money transactions. They are fast, reliable and their customer service is wonderful.

27 juillet 2021
Avis spontané
Logo de Inter (ex-Usend)

Réponse de Inter (ex-Usend)

Thank you so much for taking the time to provide us with this great feedback, Andy! We are proud to hear that!

Noté 5 sur 5 étoiles

I've been USEND CUSTOMER since 2018 and…

I've been USEND CUSTOMER since 2018 and I will always make my financial transactions through the Usend App .
All staffs are super attentive and polite.

I am 100% satisfied with USEND.

Thank you for all Usend Team

24 juillet 2021
Avis spontané
Logo de Inter (ex-Usend)

Réponse de Inter (ex-Usend)

Hi Alexandre! Thank you so much for sharing your experience with us. We appreciate your feedback!

Noté 5 sur 5 étoiles

It's easy to use and great support team…

It's easy to use and their support team is very helpful. Sending a wire through usend is easier than a regular bank.

23 juillet 2021
Avis spontané
Logo de Inter (ex-Usend)

Réponse de Inter (ex-Usend)

Thanks for your valuable feedback. We appreciate the time you took to share your experience with us. Thank you, Denis!

Noté 5 sur 5 étoiles

Maximum satisfaction

Whenever I needed it, I was excellently attended to, all doubts resolved and all issues fully resolved. I am satisfied and recommend it.

22 juillet 2021
Avis spontané
Logo de Inter (ex-Usend)

Réponse de Inter (ex-Usend)

Hello Manoel! We are happy and pleased to hear this! Thank you for letting us know.

Noté 5 sur 5 étoiles

Absolutely the best!

Absolutely the best!
The app that they provide is very simple and easy way to send money and they made my life very easy to pay all my partners.
Thank you guys keep going!

21 juillet 2021
Avis spontané
Logo de Inter (ex-Usend)

Réponse de Inter (ex-Usend)

We are proud to hear that and we want to thank you for taking the time to provide us with this great feedback.

Noté 5 sur 5 étoiles

Usend🚀Best company ever!

Best company ever!
I’m very satisfied working with you guys for the past years thanks very much for all the effort and the best customer service ever!

21 juillet 2021
Avis spontané
Logo de Inter (ex-Usend)

Réponse de Inter (ex-Usend)

We are happy to hear that! Our customer service team is really amazing! Thank you.

Noté 5 sur 5 étoiles

There's been 3 years that I live in…

There's been 3 years that I live in the US, and since then I am using Usend. I have no complaints about the company. The money always goes fast, and if there is a problem they always are willing to help.

21 juillet 2021
Avis spontané
Logo de Inter (ex-Usend)

Réponse de Inter (ex-Usend)

We are happy to hear that! Thank you for choosing Usend to carry out your transactions, Adriano!

Noté 5 sur 5 étoiles

Maravilhoso o atendimento da USEND

Maravilhoso o atendimento da USEND, em especial da Célia, super recomendo. Atenção especial e rapidez nas resposta. Além de uma simpatia cativante.

19 juillet 2021
Avis spontané
Logo de Inter (ex-Usend)

Réponse de Inter (ex-Usend)

Nosso time nos enche de orgulho! Muito obrigada por compartilhar seu feedback com a gente!

Noté 5 sur 5 étoiles

Excellent service and always helpful…

Excellent service and always helpful with their customers. USEND went beyond my expectations to help me with my transfer. Thank you USEND team.

16 juillet 2021
Avis spontané
Logo de Inter (ex-Usend)

Réponse de Inter (ex-Usend)

Thank you so much for taking the time to give us this great feedback, Daniele!

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