V12 Sports And Classics - Hinckley Avis 

Terrible service, went to buy a car with my son, happy with the deal until they wanted 12% commission to arrange the finance (circa £1800) wouldnt negotiate on bringing that down even though their involvement in the finance is minimal.

They said that Admiral set the commission rates and they couldnt change it yet we arranged finance through another garage, through Admiral at half the commission , just cant trust what they say

Additionally told them we would sort the finance which we did and they noted it on the system then sold the car, which had a £99 deposit on which they havent refunded yet

Fantastic customer service and ease of purchase

I bought a car from v12 on 19 August it’s has a problems in it. I spoke to them they are not be able to sort me out. Cause when u call them they will pass it to some others department. They will says it’s not us v12 have to deal with it I send them email as well but unfortunately nothing happen . Don’t ever go back to them 2nd & last bad experience. Very bad service

Everything was spot on. I had a great experience buying car from this garage. The whole process was smooth, straightforward, and stress-free. Zaynah and Dipesh were friendly, professional, and very helpful throughout, with no pressure to buy.
The car was exactly as described, in great condition, and reasonably priced. Everything was handled efficiently, and I felt like that I was dealing with a trustworthy and genuine garage.
Highly recommend them to anyone looking to buy a car. Excellent service from start to finish!

We were greeted by Vish who looked after us throughout our purchase.
He is smart, knowledgeable and attentive.
His approach was absolutely spot on and allowed us the time to consider our purchase.
He is extremely professional and a credit to V12
This certainly gave us confidence to make our purchase on the day.
Alpesh was personable and efficient with the transaction.

The process was straightforward, which I appreciated. The dealership had a good atmosphere, and the waiting area was comfortable. It made things much easier.

Purchased a 2023 skoda Octavia or so I thought
Went to collect it as arranged on a Saturday at 12oclock
Turned up at 12 after 5 trains and 4 hours
Booked in at reception and at 12.23 got a call from an irate manager where are you?
Sitting in reception was the answer!!
Anyway after another 20 minutes we found a available office so the nightmare started
Oh you have come for that car well it’s not here as we spotted a cracked windscreen but let’s look for another one!!!
So after 5 hours and no way to get home I agreed to look at current stock and found an older car without leather and less spec but with slightly less mileage
Anyway after nearly 3 hours I left the dealership after promises from Laura Brooke’s that she would pay for my wasted insurance costs and pay for leather seat covers, which nobody offers for this model
Anyway the car broke down 1 week later and I had to replace the 12volt battery at a cost to me of £170 that Hamier and Olivia said the would refund NOT HAPPENED then the car developed more faults that a specialist needs to look at
The earliest I can get is 21st Sept but they said they would sort it
But I think their phones have been cut off because I haven’t heard from them
So to cut the nightmare story short I now have a ten grand flower pot parked outside my house and a bunch of liars sitting in Hinkley with my money
So let’s cut to the reason of reviews
DO NOT GET TAKEN IN FROM ANY OF THE AA REVIEWS OR THE SLIMEY SALES OF AFTER-SALES STAFF AS THEY ARE ALL TRAINED TO OFFER
THERE THERE THERE NEVER MIND BUT GOOD LUCK WITH IT…….

The team made everything straightforward and easy to understand. They were relaxed and friendly, which made the whole process comfortable. From the first step to driving away with my new car, I felt looked after. The steps were clear and simple, which helped everything go smoothly.

I left with a new car without any stress.

I was initially unsure about how straightforward the process would be, but the team made it simple to understand. They were friendly and professional throughout, which made it easier to ask questions and get clear answers. Everything was explained well, so I felt confident in each step. The whole experience felt smooth and uncomplicated.

Excellent customer service support. Fast sale. Cars wicked. Thank you

Great service from start to finish. Very helpful without being pushy, and no pressure felt either on the phone or in person.
James who I dealt with on the phone and Conor who I dealt with on the day were both very good, as was Rampand (sorry if I’ve got the spelling wrong) in the administration area (what a professional young man, at 16 years old!).
Very pleased with the car, perfect condition, exactly as described in the advert.
Simple process from start to finish.

Service was perfect.

I was a bit unsure at first, but the staff were friendly and professional, which made things much easier. Mo was particularly helpful, always clear and approachable in explaining everything. He made me feel comfortable throughout the process and was easy to talk to about any concerns I had. This gave me confidence in moving forward with the purchase of my car. It all worked out well in the end.

Tia has been absolutely amazing. Lovely lady very helpful. Thank you for the am amazing customer care.

🇬🇧 Once Upon a Time… I Thought I Was Buying a Car

Once upon a time, I bought a three-year-old car, registration FG22 SSZ, from V12 Sports & Classics on finance.

I thought I was buying a car.

Apparently, I was buying an adventure.

On 9 February 2026, the first problem appeared and the car was taken away for repair. First came the PCV fault. That was repaired, but then another problem appeared. More investigations, more parts, more repairs… and, of course, more promises.

“We’ll sort it.”

“We’ll get back to you.”

“The warranty company will deal with it.”

At this point, the word “we’ll” had probably been used more often than some of the car’s actual parts.

After the second repair, I finally decided that enough was enough. On 2 April 2026, I told them I no longer wanted the vehicle.

And that was when my simple car purchase became a full-time administrative career.

Finance company? Check.

Warranty company? Check.

DVLA? Check.

Independent complaint process? Check.

Emails? Hundreds, it felt like.

Documents? Plenty.

Evidence? More than enough.

At one point, I genuinely wondered whether V12 had secretly employed me as their Customer Service Manager, Complaints Manager and Project Manager, because after so many emails and repair reports, I knew the history of the car so well that I was starting to spot problems and inconsistencies myself.

Seven months later, I could probably have opened my own department.

The car was also moved from the repair garage without me being told beforehand. I only discovered this through the vehicle tracker.

At least the tracker kept me informed.

It was probably the best communicator in the whole story.

And then we have my personal belongings.

Some items that were left in the vehicle have still not been returned. I have information and evidence regarding their whereabouts, and I have repeatedly asked for them back. They are my belongings, I bought them, and I have proof of purchase.

Then there is the communication.

When I did receive a reply to my emails, it often didn’t actually answer the question I had asked.

I asked Question A.

I received an answer to Question B.

So I asked Question A again.

I received an answer to Question C.

At this point, I started wondering whether I was communicating with V12 or taking part in a quiz where the only rule was that nobody could answer the question.

More than seven months later, the story is still not finished.

And the funniest part?

I still have the V5C in my possession, and I also still have the spare key for the vehicle.

I am still sending emails to V12, but I am currently not receiving responses.

So if you happen to be considering FG22 SSZ, or simply want to know what my experience has been like, feel free to get in touch.

I can’t promise a happy ending yet.

But I can promise there has been plenty of paperwork, plenty of waiting and enough plot twists to fill an entire series.

To be continued…

I’ve never been somewhere where I’ve felt so immediately pressured!!! 4 people standing at the entrance waiting for people to turn up and one of them ran over to my car and opened the door asking if I needed help!!! I only wanted to have a quick look!!!

Outstanding service.

Hayley, has been wonderful and went out of her way to assist me. She has resorted my faith in the car market. V12 will be my go to from now on.

The sales experience itself was excellent, but unfortunately, the promises and commitments made to me during the purchase were not fulfilled.

I am extremely disappointed and feel that I cannot trust the word of the salesperson. When you are spending over £20,000 on a car, you expect the promises made as part of the sale to be honoured.

I was specifically promised that the EV would be charged to 50% so that we could drive it home. However, when we collected the car, this had not been done, and I was told that it could not be done. This was particularly disappointing because it was something that had been clearly agreed beforehand.

Furthermore, I was promised car mats and a car jack, but neither was provided.

Overall, although the sales process was excellent, the failure to deliver on these basic promises has left me very disappointed. It gives the impression that once the sale was completed, the commitments made beforehand were no longer considered important.

For a customer spending over £20,000, I believe this is unacceptable. A dealership should stand by what its representatives promise, and I would expect these issues to be addressed appropriately.

The Hinkley branch is a great company and well organised there is NO pressure selling from the sales staff who are absolutely excellent and attentive if they see you standing round obviously wanting help the little touches like FREE beverages from the vending machine just adds to the experience and the Vehicle prices are very competitive
Overall 5 out of 5

Kind regards Giuliano

Dipesh was very knowledgeable and made the process straightforward. He explained everything clearly and didn’t push me to make a decision, which I really appreciated. It all felt very organised, and there weren’t any hiccups along the way. The best part was being able to drive the car home the same day, which was really convenient. I’ll be using their services again in future.