V4B Avis 

Good communication, easy doc signing and responsive team. also best rates on the market.

Richard, was extremely helpful and went the extra mile to make sure was happy. Also Yasmine made sure that the delivery was seamless and without issue.

Josh Williams was handling my case he was quite responsive and got me the best available deals. I would highly recommend V4B.

The service was fantastic from start to finish, Josh & Caitlin always got back to me very quickly whenever had any questions. I would 100% recommend V4B. The best leasing company I have dealt with.

Kept informed all the way, great communications, no problems, great service. Hand over was very thorough.
Would use again.

Fantastic service
Great customer relation and knowledge from the first contact to delivery. The team work great to make things happen in a timely manner. Great team.

Absolutely shocking customer service.

I ordered a car with V4B in Nov 21 with the confidence that although not in stock, I would receive the car 4 months later in March 22 as I was told. Little did I know this was the start of an uphill battle. I kept receiving delay after delay (at first I accepted due to the Ukraine crisis) but it became silly. I was given a date when I would be updated in which then passed and had to chase for an update to which I was faced with further delay. V4B tried to offer me alternatives which we way outside of my budget which were of no help. With numerous back an forths in 2022 I sent a large email to give me a realistic date of when I would receive the car as the (build weeks) are just a deterrent to think you are close to receiving your order which I was told would be Mid-2023, almost 2 years since ordering the car! I then asked should I cancel that I receive a full refund of the Admin fee (£360) to which V4B said as per the T&C’s were non refundable. I asked on numerous occasions to clarify or detail where it states that in the contract to which they would ignore and answer another question. They did finally cave in and reviewed it with their compliance officer and then had the cheek to ask me to accept their ‘sincere apologies’ as they’d apparently changed their T&C’s but although I signed something completely separate and weren’t willing to budge. To resolve the matter I sent a formal letter highlighting everything and provided references to all contact I had with V4B over the period. I received a short response then was notified that my order had been cancelled! With no refund. It seems as if V4B are experts in promising to fulfill orders and then keeping the admin fee once you wish to cancel as they aren’t selling cars!! They also referred me to the Ombudsman, where they said V4B had incorrectly referred them and they closed down my complaint.

In summary, AVOID V4B at all costs, customer service is appalling you will lose your money!

Richard was proactive, my first choice vehicle was sadly out of stock, then Richard set out a number of alternatives. I went on to choose a Merc CLA. An all round simple process to secure my first leased car. Great communication from Richard and the team.

I found the team easy to deal with and quick to respond to enquiries.

Josh was professional, helpful and not pushy

Overall a very good experience. Highly recommended.

A very quick and efficient service. Email updates were all very prompt and the car was delivered perfectly. An outstanding service and I would defo use it again! the best part is the deal was much better than any physical dealer could match

In a word Yasmin. She has been on hand to help me whenever I called and she provided great customer service. I am a business owner who is focused on looking after clients. Yasmin is the sort of person we would employ.

Quick responses, always someone available to talk to when needed, process made simple

My Current contract was up and needed a car for a quick turn around. Great service, excellent feedback and car delivered today as promised. Dealt with both Dave and Caitlin and would highly recommend them and the company.
thanks

Kayleigh and Yasmin were great to deal with throughout the whole process. Very simple to order the car and kept my informed on expected delivery dates throughout. Would use again and highly recommend

Excellent service, communication and delivery. Can not fault at all. Realistic delivery date, brilliant customer service throughout. Thank you.

Although our vehicle was significantly delayed, we were kept up to date throughout by V4B.

An excellent service from the initial enquiry about the car right up to its delivery. A pleasure to deal with

Really helpful team, always quick to respond and help with any issues during the process.