Van Meuwen Avis 

Edit to previous review.

The baskets have arrived. A little damaged during transit, but not bad, and worth the price. Thank you VM!

I recently started using Van Meuwen and after getting off to a bad start as my order was damaged in the post I contacted the company to inform them of the problem with the packaging used.
I did not expect anything from them ,but to my surprise ,I received replacement plants ,that were better than the ones I originally ordered ,and more expensive.
I have since ordered more plants from them.
Well done.

My Osteospermum Falling Stars have just arrived. They are in apalling condition - it will be a miracle if even as an experienced Gardener I can rescue them. Last time I buy from this company.

I am sick and tired of waiting for a reply to complain with regards my last two orders postie plugs x2 and Raspberries. So much for 100% satisfaction, what a load of rubbish no one ever got back to me to help with my problem of Dead missing or rotten postie plug plants or dead raspberry canes ......I will not be buying from this Company again. Their Customer Care and Satisfaction Statements are non existent.....I am very disgusted with the Service

I have sent email after email before and after this write up, to the address you gave and still no reply.

IS ANYONE GOING TO ANSWER MY EMAILS FROM THE ADDRESS YOU TOLD ME TO REPLY TO.....

YOU ANSWERED THIS REPLY WITHIN A HEART BEAT AS IT WAS A BAD REPORT ON TRUST PILOT.....

WHERE IS THIS SO CALLED 100% SATISFACTION WHEN YOU WONT EVEN ANSWER MY EMAILS FROM THE ADDRESS TO TOLD ME TO CONTACT YOU ON.......

DONT WASTE YOUR MONEY WITH THIS COMPANY THEY ARE A JOKE, DONT ANSWER TO EMAILS DONT WONT TO GIVE 100% SATISFACTION JUST SEND DIED OR DYING PLANTS AND TAKE YOUR MONEY.

I SUGGEST THAT YOU ANSWER MY EMAILS TO SORT THIS OUT YOU WONT BE ABLE TO MISS THEM THERE ARE ABOUT 15 OF THEM AT THE EMAIL ADDRESS YOU TOLD ME TO SEND MY COMPLAINT TO......IT'S BEEN A GOOD 20 PLUS DAYS FROM STARTING THE EMAILS.

ONCE AGAIN IS ANYONE GOING TO CONTACT ME WITH REGARDS THE STATE OF THE PLANTS I WAS SENT............
I WILL DO MY BEST TO ENSURE THAT PEOPLE ARE AWARE OF THE RUBBISH YOU SEND OUT AND CRAP CUSTOMER CARE 100% SATISFACTION IS A JOKE AND YOU END UP LOSING CUSTOMERS HAND OVER FIST

Quality of plants appaling.
Despatch to delivery takes 4 days, by which time the plants are dead.
Customers services do not reply - shocking . Thompson and Morgan have just taken them over - thats a laugh....

My plants arrived in a very sorry state, I took a photo of them and immediately contacted Van Meuwen but they did not even bother to reply. Sorry Van Meuwen but I will not be using you again.

Purchased 4 fabulous ready filled hanging baskets recently. Expected them to arrive with tiny plants that needed to grow a few more weeks, but, no, they arrived luscious and in bloom and were spilling over the baskets gloriously. They look really gorgeous. Thank you Van Meuwen.

I have made several orders this year and while sometimes things have been later than expected this must be considered in line with the cold start to the season this year. I have had issues from time to time but customer service always gets back promptly and sorts the issue. Far better than others such as Sutton’s or primrose who don’t bother to reply

I placed an order for 36 Begonia plug plants on the 4th March. Delivery was expected on the 25th. The plugs actually arrived on the 5 May.
On arrival, the first thing I did was to put them all in water to try and re-hydrate them. Let us not forget that some bright spark decided to ship them just before a bank holiday so that the plants could sit in a warehouse for a few days!
To conclude; despite best efforts, only 12 of the 36 survived. Not only was the survival rate so poor, the plants arrived so late that they're not likely to make much of a show this year.
It seems that they are following in the steps of their sister company (T&M) and have gone downhill quite significantly. Another company not to bother with!
UPDATE.
Well, I've responded to their email asking me to contact them but, alas, they haven't bothered to came back to me. So much for customer care!

Terrible company. I ordered £180 worth of plants that all came in drips and drabs most of them dead. I called to complain about this and cancel the rest of the order. I spoke to an extremely rude and arrogant man who knew nothing, I asked nicely for a supervisor he refused and his tone got nasty and when I asked again and he put the phone down on me.
Crap products and crap customer service.

Ordered a 10 plant vegetable "assortment". They dispatcher 5 tomato plants and 5 leeks - not exactly a wide assortment. They were in awful condition when they arrived and only 4 leeks and 2 toms survived. Poor quality, poor service. Never again

I ordered an athyrium ghost at the begining of March. Delivery would be in 21 days. Received several e-mails telling me that order was delayed. Finally on 28th May I was told that Athyrium was not available. I have had the same treatment from T & M who I believe are part of the same group. just been told by T & M that a plant that I was offered is not available. Also have not received my refund yet. I suppose that I'll have to wait 3 months for that. Why sell plants and seeds etc. that you don't have? Please don't insult me by telling me about bad harvests or overdemand. What a sloppy business model.

I have been purchasing plants from Van Meuwen for a while & they have been fine, and good value for money. However my last order took a while to arrive (postage issues), and the plants weren't in the best condition, I emailed the company & they sorted it with 48 hrs, with a full. VERY PLEASED & would recommend.

Can’t praise them enough quality of plants excellent and customer service
One delivery did not arrive even though received email of dispatch rang customer Sevice and they immediately dispatched new order

Ordered foxglove plugs, expected in 72 hours arrived in eight days! Plugs were in a poor state, very dry and to be honest much smaller than expected! Definitely not worth the money, I could have grown them from seed to that size in no time at all...... Very disappointed customer!
I have since been contacted by Van Meuwen Customer Service who were very helpful and they have resolved the matter by replacing the Foxglove plugs, only disappointed is the wait, it'll be replaced in August! I have since changed my star rating from ONE to FOUR because customer service were so good!

Well after getting a reply on here from Ryan on behalf of Van Meuwen stating they would reply, it is now 7 days and nothing, this firm has really gone down, spent £19 for 72 plants and now down to about ten it is such a shame for this to happen as I've had years of good service from these people only to be treated so badly especially after spending just over £70 this season so far. I sadly cannot recommend any more

I ordered 1 tomato plant on 4 May which should have been dispatched within 7 days, according to the website and email I received. However, after I made 3 phone calls enquiring where my order was, I was told each time that the order was being picked and would be sent in the next couple of days. After almost 4 weeks I had had enough and asked for a refund. There was no apology from the customer service agent, but I did get my money back and will never buy from this company again.

What a fiasco. Several orders placed with Van Meuwen for the first time. I have had to contact them over 10 times in respect of the condition of the plants received. I have had responses from 8 different members of their customer service team. Plants have arrived damaged beyond recovery, many have withered after potting up and when this week I chased part of an order which I made in January it would appear they had lost it! When I provided details I was advised that these outstanding “ready plants” will not be ready until the end of June!. I had yet another moan and asked for a full refund which they have agreed but they also cancelled my order. I expected Van Meuwen to process my order fully and then refund me for the inconvenience and problems this has caused me. I have already reluctantly accepted a “voucher” for other damaged plants. As a keen gardener you don’t expect to order plants and then be told they won’t be ready until July. This service is extremely poor, won’t be using them again as my main plant supplier.

Very misleading ordering details.
Very poor quality plant plugs
Very Very expensive.
Very unhelpful customer service

One order several items. Firstl batch received half the number of plants ordered. Received a refund. Second batch of order again received half the number of plants. Awaiting their response to several emails requesting refund and cancellation and refund for rest of order. Plants I did receive were ok. But won’t bother again