Van Meuwen Avis 

My first time, and last, to purchase anything. I ordered a Rhubarb plant in March, was told there was a delay.Come the date it was supposed to come, no delivery. Contacted them and was told it was being picked as they spoke. Still no delivery. Contacted again, and explained that if it didn’t arrive this week, to cancel and refund.Suddenly it was despatched last Friday.4 days later ( plant kept in box with a heatwave going on) it arrived today 20th. The small plant £15 +postage was hanging out of a long black pot,no roots, just soil filling a pot to transport.
I had no idea when ordering that This firm are part of a group comprising of Thompson and Morgan, Dobbies and one other. This is exactly why I stopped dealing with T&M.
No I do not advise dealing with this firm.

Do not use this company they advertise products they have not got then take your money only to be told weeks later it is out of stock there sale items are non existent being disabled person I use online companies
I placed an order for Eton Mess hanging baskets in there sale only to be told weeks later they were out of stock after I made an inquiry about delivery now I site in my garden looking at a bare wall where the baskets should be

I placed an order for a bbq on 25th April, original delivery was for the end of June, everytime I checked the status the date has changed, now showing as the 9th August, summer will be over by the tine I recive this. Tried phoning but ended up in a loop where I didn't get through. Emailed the address on the website, had a message that their server had actively rejected my e mail. The service is appalling. Hopefully someone from the company will read this review and contact me.

I would not recommend this company.
I placed an order back in June. Whilst I expected some delay I did not expect to have all my emails Bounce back to me.
Then out of the blue the plants arrive one was dead the others in poor state not sure they will survive. I have taken pictures of the plants but have no email address to send them to. Fortunately I paid by PayPal so have taken the matter up with them.
I will never place an order with them again and will tell others not to place orders.

I wanted a cream bird feeder, which was quite difficult to find. I found 2 at the same price and ordered from Van Meuwen, thinking they were a well known company. The invoice said the item would be dispatched in 24 hours - it took 3 working days before it was handed over to a company called Whistl, where it sat on their website for 4 days, before it was handed to Hermes, who delivered the next day. The item I received was in massive box 3 times the size of the bird feeder box, and filled with paper packing, the bird feeder was black. I could have not wasted my time and just ordered a black one from Amazon at half the price with free next day delivery. I wish I had read the reviews first! I would return it but my husband doesn't want the aggravation and time wasting to get it refunded or replaced.

I have been bitterly disappointed with the so called garden ready plants that we ordered. The first part of the order took an age to arrive and 14 of 15 plants were minuscule with only one of a decent size and are struggling to survive in the garden and were planted within half an hour of arriving. The second batch of 15 plants arrived in a damaged sodden cardboard box and when I opened it found the plants no longer in the plastic carton and and crushed to the point where two were broken in half and the rest were just a mess I was so angry they are now on there way to the council tip via my garden waste bin. Never Never will I be lured by the beautiful photos in the Van Meuwen catalogue the product does not match the "garden ready" hype.

Placed an order in January. Various items have been cancelled by Van Meuwen. Quality of others extremely poor. Still awaiting a refund for something I cancelled because flowering season would be over. Emails to their customer service address are being returned undelivered. Terrible customer service. Certainly would not use again or recommend

Shocking service. Placed a significant order for a specific project in April - the plants had a delivery date of May. Chased mid-May and was told in no uncertain terms that ‘we will deliver before the end of May as per our advertised delivery date.’ Chased again early June to be told delivery was delayed and would now be before end of June. Chased mid June and was again told before the end on the month. On the last day of June I received an email saying half the order had been cancelled and the rest would be delivered before the end of July. As you can imagine I told them where to go and cancelled the lot! Untrustworthy, avoid at all costs.

Plants came on time but very pale, forced up and snapped off. Think two out of three will die.
Will never use again.

I made an order with Van Meuwen for 9 items in March 2021.

Firstly, most of the items advertised as dispatch within 7 days were dispatched later than this and did not arrive on time... One of these items did not arrive at all and I had to contact Van Meuwen for a replacement which arrived weeks later.

Secondly, I received an email from Van Meuwen 2 months after making (and paying) for my order to say that dispatch of one item would be delayed by an entire year. I then had to contact Van Meuwen to pursue a refund.

I now find that I have a problem with another item which has not arrived though it was meant to have been dispatched several weeks ago, and once again I have had to contact Van Meuwen to purse a refund. Having used the (very slow) website to track my order I have discovered that they have unilaterally changed the expected dispatch date without informing me.

In total I've had a delay on 4/7 items I ordered that I might have expected to arrive by now.

The plants have so far arrived in a good condition but this isn't the service I would expect and I've had to spend a lot of time chasing missing plants. I would not use Van Meuwen again or recommend them as it simply isn't worth the hassle.

Update: the remaining 2 plants arrived as expected. However, when I finally got a despatch notice for the plant which was delayed by 2 months - I saw that VM have substituted a different plant (!) without asking or even informing me. I asked for a refund and instead have been offered a voucher worth a fraction of the cost of the plant... As though I would ever want to use this company again. I am having to hassle for a refund.

Don't order with Van Meuwen.

Ordered a fairly large order over £170. The bumper garden collection that I ordered said 14 days for delivery
online, I ordered mid April. No contact about the delay, I had to email asking where they are they said the bumper garden plug plants will be sent end of June. I believe is to late, not much time to establish and flower.
First lot arrived smaller than expected (trailing surfinia) which was fine, 2nd got lost in the post, never arrived they resent the incorrect plants trailing ones again, I accepted those as they were more money than the ones that never arrived.
Seems to me they just skim over your email and don't pay attention. 3rd 4 fushias only 2 survived, 4th were tiny bacopa half died, 5th phlox had flies on, 6th I received as a hump of mess (verbenas). I sent emails and photos it was ruined in transit thou they did happily replace those which I was happy with.
I sent an email to cancel the rest of the order as I didn't want any more hassle, they still got that wrong.
They refunded £54 when it should have been £78. I enquired why the amount was £54 they said it was for some of the plants I received? Finally got the right amount back. Actually worked out cheaper to go to your local garden centre.

I have unsubscribed from this company’s emails and won’t use them again. Clearly they don’t care if the plants arrive dead. All I got was the standard “sorry to hear you are disappointed”.

Despite sending them details they just ignore my email. Standby for the standard email yet again.

Win your order. We have used van Meuwen numerous times, of all the online plant retailers we’ve used they are head and shoulders above the others. The roses we had have turned out magnificent. They are genuinely our first choice.

If I could give less than 1 star I would
Plants arrived dead when they do finally arrive. Then when you try to email the email address bounces back undeliverable !

I ordered 3 items from this company, two have arrived and in a terrible condition. The third one hasnt arrived and it was despatched 13th June today is 21st June! Is it any wonder these plants are dead when they arrive. I have tried to contact them on their email address and its an invalid address so cant even contact them! Very upset! just waisted my money...

My two pre=planted begonia baskets arrived after 9pm
when i was already in bed . The state of the begonias was so bad with leaves broken and buds dropped in the box. Half of the compost in the box. Plants looked like they have been on the journey from other countries.
I will never ever buy any plants from Van Meuwen and tell my friends about it.

I purchased 144 plug plants ,when they came they were minute and there wasnt a viable plant in the package they were mostly wilted and damaged.I contacted their customer services and to their credit they didnt argue but gave me an immediate refund.The low rating is for the condition of the plants not their response.

Just don't bother. No matter what the offer and no matter what the temptation just don't bother. A complete waste of time. The tiny plug plants are usually in the post about five days. I don't know why when everyone else manages to get their plants to you within a day or two at no additional cost.
The plugs are either dry and the plant dead or rotted by the spritz of water they give them to survive the journey. So when they arrive you've got about 40% immediate loss. The rest are touch and go. It's a bit like A&E for seedlings.
You may as well buy a bag of Supermarket Salad leaves, leave them in the fridge for a week and then try to replant them in the garden with the expectation of them growing again.
The slightly bigger plugs which are overpriced don't fare much better. Plant them all anyway you may get an unexpected miracle. However, don't expect to see any of your garden plants before Christmas. They take forever to get going.
I don't know if they ship rack of plants out to a fulfilment centre for packing and posting but it's just not viable with such tiny plants.
From now on I will be using one company only and it won't be Van Meuwen / Thompson and Morgan which is in effect the same company

I ordered 24 mixed colour geranium plug plants which arrived quickly and were in excellent condition. I potted each one into individual pots and two weeks later I’m putting them into larger containers.
Every one of the plants has survived and again are healthy and I’m convinced they will look stunning soon.
Anyone wanting to have a colourful garden, patio or balcony, Van Meuwen have some great offers and I have never been disappointed with the plants quality.

ordered plants and bushes back in March not realising they were going to take so long to arrive or I wouldn't have bothered, busy lizzies arrived last month but are yet to flower, I have just received a chocolate Hydrangea 'plant' which is really no more than a rooted cutting and too small to go straight into the ground. I have also order a buddlia and mock orange which if they arrive when predicted in August and the same rooted cutting as the hydrangea they will not survive the winter outdoors. So a warning to anyone ordering 'bushes' check delivery, for the same price I could have got proper plants garden ready at a garden centre. They weren't cheap.