It's over a year since I ordered some plants and I'm still waiting for them to arrive. I get sporadic emails postponing delivery with a link to check/change my orders but it's broken.
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Lisez les avis des autres
Ordered Iris Metallic Mix from their Groupon advert. The plants have turned out to be nothing like the mix of sumptuous shades shown in their photos (just yellow and blue). They are nice flowers but... Voir plus
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Ordered 9 x Nurserymans Choice Alpine plants. 9 identical Thymus plants delivered! Van Meuwens' nurserymen clearly lack imagination. Goods sold differ significantly from goods pictured! Beware! Fur... Voir plus
L'entreprise a répondu
Van Meuwen supplied 72 plug plants of a Busy Lizzie variety. I have never seen such small underdeveloped seedlings offered for sale anywhere else. These plants could not have been any smaller unles... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Van Meuwen
Écrit par l'entreprise
Established as a producer of tulip and daffodil bulbs in 1973, Van Meuwen diversified into mail order in 1977.
Today Van Meuwen is a horticultural mail order specialist, working hard to ensure you receive the best quality plants and bulbs, delivered direct to your home at affordable prices. Our range includes familiar, well-established favorites as well as exciting new varieties: our buyers are on a constant search for new and exclusive ideas from all parts of the world, so you'll find something different every year.
You can order from the comfort of your own home. 100% customer satisfaction guarantee or your money back. FREE cultural instructions provided to help you gain the best from your plants.
Constant introductions of new, and often exclusive products. We offer many great savings with our collections - see our Special Offers page. All orders are acknowledged with specified delivery dates ensuring optimum product performance.
Our horticulturalists provide invaluable information for the entire tried and tested product range. We have numerous suppliers both here in the UK and in Holland who understand and adhere to our strict quality requirements.
We carefully prepare and pack your bulbs and plants. We have a plant for every situation, in the garden, on the patio or balcony, hanging baskets, shady spots, wet spots, even dry places.
With our large plant and bulb collections you can establish your garden quickly and effectively. You can subscribe to our newsletter to receive regular special offers and new variety information.
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Bas
933 avis
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Iris Metallic Mix
Ordered Iris Metallic Mix from their Groupon advert. The plants have turned out to be nothing like the mix of sumptuous shades shown in their photos (just yellow and blue). They are nice flowers but these ordinary colours could have been bought much cheaper from places like Wilko. However, after sending photos, van Meuven sent an immediate refund and apology so 5 stars for customer care, 3 stars for plants = 4 stars overall!
25 mai 2023
Avis spontané
Réponse de Van Meuwen
Thank you for your review and for sharing your thoughts with us. I hope you was pleased with the order received from us. Your feedback is very important and I can assure you I will pass your comments on to the relevant department for further consideration. Kind regards, Brandon
No plants delivered no refund appalling…
No plants delivered no refund appalling company avoid the order was cancelled and I have sent loads of emails and just been ignored thank goodness I paid with pay pal so I will eventually get my money back
My order number VMEW3473132
17 mai 2023
Avis spontané
Réponse de Van Meuwen
Thank you for your review. I can confirm you cancelled your order and the refund was issued straight away. Kind Regards,
Brandon
Lucky red magnolia trees
I ordered 2 lucky red standard magnolia trees from Van Meuwen. I planted them as per instructions and was hoping they would begin to show some signs of life. Unfortunately they are still looking like twings. I am unsure as to what to expect. The twigs had a couple of buds, on arrival but these are still the same size they were about a month ago. Im not sure if the plant arrived dead? As there has been no signs of life.
3 avril 2023
Avis spontané
Réponse de Van Meuwen
Good morning.
Thank you for your review and apologise for any delay in response to you.
I am sorry to hear of your concerns however, the magnolia does tend to be slow growing and could still getting use to its new soundings. It would be worth, if not already done so, giving it a top up with some Ericaceous compost or some Ericaceous feed.
If you are in any doubt, we would advise to gently scrape back a little of the stem. If this shows a green-tinged then the tree is alive. Should this be difficult to do, or the underneath appears to be brownish then it is likely that the tree has died. Please then do get back in touch and we will advise of what we can do for you. Our email address is: care@vmplants.com
I hope that this information is received well, and I apologise for any inconvenience that may have been caused.
Please get in touch if I can be of further assistance and I will be happy to help.
Kind regards, Clare.
Not what you order
They advertise something and they’re sending you something else. And you’ll never get your money back. Avoid them
31 mars 2023
Avis spontané
Réponse de Van Meuwen
Good morning.
Thank you for your review and please accept my apologies for any inconveniences caused. We take pride in the quality of our products and service and while things do not always go to plan, we do our very best to fulfil our orders. Unfortunately, as our products are live this cannot always happen, although, we do appreciate it is very frustrating when this does occur for whatever reason.
I am keen to get this resolved for you however, there is very limited information within this review that I can use to find your order. Please do email us at email address is: care@vmplants.com with your order number and delivery address along with a brief description of your concerns. On receipt we will investigate further for you.
With best regards, Clare
Tomato plants DOA
Tomato plants dispatched on Thursday, with bank holiday Monday approaching. They were in transit for 7 days. Of course they were DOA...
Also no way to leave the review on the company's actual website? There is a big Review section with them saying they post all reviews, even the negative ones. The problem is, there is actually no way to write one. Should have checked before buying, didn't realise the last review for the product was from 5 years ago.
3 mai 2023
Avis spontané
Réponse de Van Meuwen
Good morning.
Thank you for your review, although I am sorry to hear your plants have arrived in poor condition. We fully understand that with our products being live, things do not always go to plan regardless of all our efforts. Therefore, we offer our 5 Star Promise to you https://www.vanmeuwen.com/about-us I hope this has been of help and reassured you.
I am keen to get this resolved for you however, there is very limited information within this review that I can use to find your order. Please do email us at email address is: care@vmplants.com with your order number and delivery address along with a brief description of your concerns. On receipt we will investigate further for you.
With best regards, Clare
Extremely disappointed with the service…
Extremely disappointed with the service of this company. Two orders still not delivered (tracking shows at royal mail center since 21/04/2023). Then 26/04/2023, received email from customer services saying order has been replaced. Today 02/05/2023, still nothing. Definitely will not be ordering from you again. Terrible service.
2 mai 2023
Avis spontané
Réponse de Van Meuwen
Good morning.
Thank you for your review and please accept my apologies for any disappointment or upset caused, this is never our intention.
While I am unsure what has happened, I am keen to get this resolved for you however, there is very limited information within this review that I can use to find your order. Please do email me at email address is: care@vmplants.com with your order number and delivery address along with a brief description of your concerns. On receipt we will investigate further for you.
With best regards, Clare
Good quality baby plants and great service.
I recently ordered one of their mixed perennials selection in 9cm pots and, if I'm honest, I wasn't expecting much given the price.
However, I've been pleasantly surprised and I'm really impressed with what I received. The plants arrived superfast and we're well packaged. Although they were quite small, they were all in perfect condition and I couldn't have picked healthier ones myself.
As they were a random selection, they might be quite hard to fit into an existing planting scheme. I was planting up a new area, so not knowing beforehand what I would be getting was quite exciting.
1 mai 2023
Avis spontané
Réponse de Van Meuwen
Good morning.
Thank you so much for your review and letting us know how happy you are with your order. We take pride in both the quality of our products and the service we offer, so as I am sure you can appreciate; it is lovely for the whole team to receive such positive feedback.
Thank you again for this 5-star review, it is very much appreciated.
Kind regards, Clare
I had a slight problem with a few of…
I had a slight problem with a few of the plug plants I received. I contacted customer service and the agent provided a friendly efficient response. Problem solved. I wouldn't hesitate to buy from Van Meuwen in future. Excellent service!
29 avril 2023
Avis spontané
Réponse de Van Meuwen
Good morning.
Thank you for your review, this is lovely to hear. If any issues occur, we always like to deal with them the best as we can therefore, I am pleased this could be done for you and your experience was turned into something positive.
Thank you for your understanding and letting us put this right for you.
Kind regards, Clare
Con artists.
Absolute con bought several citrus trees and their was they would bear fruit in following year. Never happened.
28 avril 2023
Avis spontané
Réponse de Van Meuwen
Good morning.
Thank you for your review and please accept my apologies for any disappointment or upset caused, this is never our intention.
While I am unsure what has happened, I am keen to get this resolved for you however, there is very limited information within this review that I can use to find your order. Please do email me at email address is: care@vmplants.com with your order number and delivery address along with a brief description of your concerns. On receipt we will investigate further for you.
With best regards, Clare
What a great company with so many…
What a great company with so many bargains making it easier on the pocket for those who can’t afford these lovely offers Van Meuwen does for plants what Mr Kipling does for cakes
Yours
Ian
15 avril 2023
Avis spontané
Réponse de Van Meuwen
Good morning.
Thank you so much for your review and letting us know how happy you are with our service. We take pride in both the quality of our products and the service we offer, so as I am sure you can appreciate; it is lovely for the whole team to receive such positive feedback.
Thank you for your kind words and business.
Best wishes, Clare.
The website experience was subpar
The website experience was subpar.
Simple things like
- checking out is overrun with “offers” long before you can see a total.
- putting my address in once (twice?) then having to do it again at checkout.
- can’t join the gardening club on either payment option. Error 508.
- prevented from claiming Club discount of 10%
- Upon logging in after sale was completed, both payment options work.
Tried another page some where, but cannot remember, and it failed to load. Error 404.
Incredibly outdated and slow to load, not reader-friendly.
Reviews via this website are not trustworthy.
15 avril 2023
Avis spontané
Réponse de Van Meuwen
Good morning.
Thank you for your review although this is such a shame, and I am so sorry to hear this.
If a customer is having issues with the website, we do advise to try another device or copy and paste any links to your browser. This quite often works however, our customer care team are always on hand to help too. Please see this link on how to contact us https://www.vanmeuwen.com/service
As always, we are looking into ways on how we can improve so thank you for your feedback, this will be passed onto the relevant department.
Kind regards, Clare
Wrong bulbs sent
At the end of July I bought several packs of spring flowering bulbs- white magic mixed white daffs, Thalia miniature multihead white daffs and tulips. They have all come up bright yellow! Yuk. Money back on first lot that came up then had to ask repeatedly for a refund on second lot. Been completely ignored re tulips. I could phone again but it’s a premium number. I’ve lost a whole season of flowers and had to get help to dig them all up. Waste of time and money and very upsetting
11 avril 2023
Avis spontané
Réponse de Van Meuwen
Good afternoon.
Thank you for your review and please accept my apologies for any inconvenience caused, this is never our intention. Our customer care team is always more than happy to help, their aim is to meet our customer’s needs and turn any concerns into a positive outcome.
I would love to put this right for you therefore, I have emailed you directly, in the hope that I can resolve this issue for you.
With best regards, Clare
Had several concerns after reading…
Had several concerns after reading reviews having already placed an order recently-therefor pleasantly surprised to receive excellent customer service when my husband rang the company twice to chase an Easter delivery-parcel of two beautifully healthy trees have now arrived and are decorated ready for Easter weekend - thank you Van Meuwen Suberb outcome !
8 avril 2023
Avis spontané
Réponse de Van Meuwen
Good afternoon.
Thank you so much for your review and letting us know how happy you are with your order of trees. We take pride in both the quality of our products and the service we offer, so as I am sure you can appreciate; it is lovely for the whole team to receive such positive feedback.
Thank you for your kind words and business.
Best wishes, Clare.
Very poor quality bare rooted My Castle…
Very poor quality bare rooted My Castle lupins.Very small and terrible condition .Although potted up and put in greenhouse with great care, none survived !
Reported to company ,but only sent instructions as how to plant.Request a full refund and will not order from you again.
2 mars 2023
Avis spontané
Réponse de Van Meuwen
Good Morning.
Thank you for your review although this is such a shame, and I am so sorry to hear this. We fully understand that with our products being live, things do not always go to plan regardless of all our efforts. Therefore, we offer a 100% Quality Satisfaction Guarantee. I hope this has been of help and reassured you.
Should you have any further concerns than please do get in touch, we are always more than happy to help.
With best regards, Clare
I been with van mewvan from more then 10 yearsyears and…
I been with van mewvan from years and if I get any damaged plants or wrong order, Just call the customer service and solve it in mins.
I have made 3 orders so far and received the beautiful 3 roses, now I'm waiting for the other plants for the summer.
10 août 2022
Avis spontané
Réponse de Van Meuwen
That is good to hear. Thank you so much for sharing your positive experience. We really appreciate the five stars. All the best Jo.
No refund after cancellation of order
I placed an order for Dicksonia Antarctica in February costing £84.99 via PayPal. After 2 delays to delivery I finally received notification that delivery was delayed until July 2023. In September I decided to cancel the order. I received a prompt, same day reply saying that the amount would be refunded via PayPal. I have never received the refund.
I have followed up to query this and received no response.
I have complained again today and raised the issue with PayPal but, although I have previously used this company, I will not be doing so again. Total loss of confidence in them.
Shows a lack of desire to communicate with the customer.
Run by Branded Garden Products.
Following the reply from Van Meuwen I would further add that the one star is related to the difficulty I had getting my money refunded. You thought it had been and I was telling you I had not received it. The first message I sent about this was ignored completely. Anyone can make a mistake but ignoring a customer's difficulty is where you lost me.
The second message I sent was replied to but simply stated that I had been refunded. Only on my third attempt did I get a response agreeing that you had made a mistake. The money has now been refunded although minus the 5% discount I had on the item. This ignores the fact that I paid for an additional root treatment for the plant that I never received and quite frankly, you should have been offering me compensation for all the hours I had spend scouring my accounts to ensure that I had not missed this refund somehow.
So - you have lost a customer. Plenty of other reliable companies out there.
16 septembre 2022
Avis spontané
Réponse de Van Meuwen
Good morning.
Thank you for your update however, I am very sorry to hear of your concerns. Without further investigation I am unable to advise as to why this has happened however, what I do know is this is not how we would normally work so I will be talking with the senior team. Please be assured that should any extra training be needed; we will action this.
I am keen to get this resolved for you, so if you would like to email me at socialmedia@thompson-morgan.com with your order number and delivery address along with a brief description of your concerns. On receipt we will investigate further for you.
With best regards, Clare
Excellent customer care
After a little difficulty with an order, I contacted Van Meuwen via their website. The response was very quick and very helpful.
25 octobre 2022
Avis spontané
Réponse de Van Meuwen
Thank you for your kind review. I am very glad to hear that your query was resolved quickly. I will be sure to pass on your lovely feedback to the team. Kind regards, Lauren
Réponse de Van Meuwen
Good afternoon Sue. So glad that you are happy! We always try to offer the best selection we can, together with the best quality, and extremely competitive prices. Thank you for your review! Phil.
Réponse de Van Meuwen
Good afternoon.
Thank you so much for your review and letting us know how happy you are with your order. We take pride in both the quality of our products and the service we offer, so as I am sure you can appreciate; it is lovely for the whole team to receive such positive feedback.
Unless you are ordering from a special offer, or a hard goods item is purchased you are charge postage per order, not per item. I am sorry of this is not made clear.
As always, we are looking into ways on how we can improve so thank you for your feedback, this will be passed onto the relevant department.
With best regards,
Clare.
Great all year round plant offers amazing garden membership vouchers
I have placed several orders this year and very happy with easy website ordering, great email offers, variety of plants and great offers, good packaging and delivery times and communication if delayed.
I recommend joining the garden club the vouchers are great and only £10 for year I saved more on first order. Superb collection of plants Korean fir, Atlantis sedum, mahonia, eucalyptus, fuschias, also great seed selection.
31 août 2022
Avis spontané
Réponse de Van Meuwen
Thank you so much for your review. We are extremely grateful that you have taken the time to share this with us. We take pride in the quality of our products and service, so as I am sure you can appreciate; it’s lovely for the whole team to receive feedback such as this. Kind regards, Lauren
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