Van Meuwen Avis 

I purchased 15pcs of English lavender but only received 5 under Groupon. Also, the order for 3 pots of peony and 5 pcs if calculus is pending for two weeks but no news. I will not recommend to buy from this company anymore

Probably won't buy from again. Disappointing after planting a variety of lilies purchased from this company to find they have flowered different to their actual description. Lily 'Dizzy' and Lily 'Splendid Joy' along with Lily 'Delicate Joy' flowered completely different. Can't fault the quality of the bulbs as they all came into flower but how can so many be different.

Purchsed a Five-Plant Mini Fruit Tree…

Purchsed a Five-Plant Mini Fruit Tree Collection (Apple, Pear, Plum and Cherry) via groupon in December last year. The conference pear and plum tree have not budded and appear dead. All were bare root and planted on my allotment. Not pleased at all!

Replied to CS as requested by Lauren, and was asked to send photo. Photo sent. Asked by CS to perform a scratch test as the trees may be dormant (in July)? Scratch test shows brown cambium, indicating the trees are dead not dormant otherwise the cambium would be green.

8/7/22

Now ignoring emails, facebook messages.

I placed an order for box plants on the 24th June 2022 ( advert promised delivery in a week) and my order tracking says that they were dispatched on the 27th June. It is nowJuly 9th and I have had no communication from this company. Order tracking states plants are in transit. They will be well and truly dead by the time I receive them.Very poor customer service.

I purchased 2 X 10" hanging baskets when on offer, 1 X Frilled Petunia and 1 X Tuti Fruiti, both had been well packed and arrived in a fair condition. After a good water the Petunia basket looked hopeful to be just like the photo on the VM site. TF however looked nothing like the photo when I ordered and indeed I believe the picture had been changed between ordering and receipt, and now included a yellow Dahlia. To make matters worse the picture boasted an array of beautiful colours but my TF had a yellow Dahlia, a pink Petunia and a trailing Geranium which has not bloomed at the time of this review in total 3 plants! I have given 3* for the Petunia basket, nil for TF so disappointed. I won't be ordering hanging baskets again.

Used this company for a couple of years, very pleased with the quality of plants that I have received

again waiting for refunds for ordered plants - 24.06.22 3-5 days unsure if I should multiply 3x5.
sorry to need to review again - ratings poor

I have used this compaany a few times now. The plants are generally in good condition when they arrive. They put transport netting round them so they are generally not dislodged if they are treated harshly by the courier. The size description of the plants is fairly accurate and any problems are quickly resolved by the company.

Another order placed quickly and easily using Van Meuwen website, Unlike a competitor who has let me down both times on my orders.
Always quick and easy to use and never had a problem finding what i want .
Great selection of plants and always appear to be in stock when advetised.

This company are rogue traders search socials for reviews they are a disgrace and their customer service is the worst. Contact Trading Standards if you have issues with this company as the company is not interested after sales they are only interested in taking your money…BEWARE

Bad quality plug plants
Load of rubbish, arrived in a dreadful state. I should have checked out the reviews before wasting my money.

I ordered Nurserymans choice of Phlox 20 postiplugs and Helianthemum Collection 5 jumbo plugs the phlox arrived and I potted them up straight away and so far they continue to thrive however the Heliathemum didn’t arrive so I chased them up and surely enough they to arrived however unlike the phlox they were not as good in fact three have started to actually wither and die hopefully I can keep the other two even though I have treated them all with the same care and attention as the phlox I contacted vanmeuwen twice about the poor quality but no reply as yet I have in the past got good service from them so I am disappointed how I have been treated on this occasion I was hopeful of at least a reply but nothing this is not how I expected to be treated.

I purchased several plants from
Van Meuwen some weeks ago. I had a couple of failures and when contacted by the company I said I was not 100% happy. Their response has been amazing not only replacing the failed plants but far more, way and above that which anyone could wish for and expect. I shall certainly be using them again. I would give them 6stars if I could

After ordering 2 hanging baskets online what was promised and what came was not what I expected nor what I paid for.
In a word a total disgrace and to be honest I wouldn't expect a budget supermarket to sell , in fact I threw both hanging basket contents straight in the compost bin !
I spoke to a lovely young lady in customer services who apologised and offered me a full refund which I accepted BUT If Van Meuwen are going to sell plants online at least make its delivery service and packaging fit for purpose.
This is not the first time I have had plants delivered in a sorry state again only fit for the compost bin

Excellent service and there plants and shrubs are excellent value with a very speedy delivery Order Number VMEW3425006

This company is an absolute disgrace. I purchased a blueberry bush collection from Van Meuwen, which I subsequently cancelled within seven working hours after finding the same collection at half the cost from an alternative supplier. Van Meuwen refused to issue me with a refund despite having not even picked my order saying I would have to refuse delivery instead. Two weeks after it has supposedly been picked prior to allegedly being imminently dispatched, I'm told they're having stock fulfilment issues but they are still not prepared to issue me with a refund. Again they are expecting me to stay at home to refuse an order that I do not want. Here's an idea - DON'T PICK AND SEND THE ORDER THAT I'VE REPEATEDLY TOLD YOU I DON'T WANT! Please do yourself a favour and don't purchase from this company - their customer service is absolutely atrocious.

Update - Funnily enough, I'd already emailed the address as suggested by Cristina on multiple occasions prior to making my Trustpilot review. Needless to say, Cristina's colleagues have (as of yet) certainly not been willing to get to the bottom of this issue for me and assist me further. Please Van Meuwen, just cancel my order and give me my money back, which is after all my legal right!

Further update - Despite Cristina saying Customer Service would help me yesterday, they've now allegedly dispatched my order. They've failed to respond to my request for them to highlight where in the ’The Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013’ Act I'm not legally entitled to my refund, considering I gave them written notification of my wish to cancel within the appropriate time frame. I’m also still waiting to hear where in the Act it specifies that I can only get a refund by refusing delivery.

I brought 24 begonia plug plants on the 8th May. On delivery I re-potted them in John Innes No. 2 compost. As of today's date 27th May I have 5 left that look like they might survive, still very tiny though, The one's that died had no roots growing into the compost. The £5.99 postage is well over the top and these must be the tiniest plugs I have every seen.

I bought a 9 cm Caryopteris and perovskia both costing over £11. The pots did measure 9cmat the top but the depth of the pot was HALF the usual size which meant I received immature and weak plants. I could have bought cheaper or bigger for the same price. Moral of the story: do your research.

Order number; L20001111003994140.
I've been using them for a few years now and get nothing but good service at a great price. I ordered these petunias last Saturday and they arrived this Saturday in the morning. 72 really healthy plugs and as usual no fatalities. Well recommended.

Have been a customer for years untill now . Ordered 2 bumper collections . After a month I emailed got a reply 3 days later sorry can't find your order . So I phoned in with order number ect and nope they have no record of my order and now all out of stock .offered nothing in there place just sorry refund issued .that was 3 days ago still no refund . Absolute disgrace to treat loyal customers like this .never again will I use van meuwen