Van Meuwen Avis 

Tried to order two matching plants through the website and paid through Paypal. I was then told to go back to my shopping basket as the transaction had not been completed, I returned to the main site to try and find the plants in the order, but found two similar plants which I preferred, although they were a little more expensive.
I was happy with my purchase until I checked my email and found that both transactions had, in fact, been processed. As I did not want four plans and certainly did not wish to pay for two lots of P & P, I tried to phone customer services.
After being put on hold for 20 minutes, I was connected to a representative, but cut off almost immediately. I sent them an email trying to cancel the unwanted goods, but two separate orders were delivered, and I was charged for the goods I had not intended to order. One week later - not the speediest response, but Van Meuwen have now made a generous apology for the technical mishap, and full restitution for the charges levied as a result of their error.

What a complete rip off!! I’m not one for writing reviews but I’m so annoyed I felt I had to on this occasion. I recently ordered x2 plants through Groupon & mistakenly ordered twice due to phone glitch so immediately contacted them to cancel one of the orders which customer care couldn’t help with & said that it was too late! So I accepted I would have double the quantity so would give away the extra plants to family, however within 2 days all the plants were dying or dead. I’ve never experienced such poor customer service or diabolical products, shame on you Van Meuwen!! 😡

I ordered a 72 plug bumper pack from them, and really wish I saw the reviews first.
I've never seen smaller plants sold by a company, geraniums have one leaf per plant, I have two dead plants.
There isn't anything descent about this company, 14day delivery, lol. they didn't book delivery with a courier until day 27, then there was another 8 day wait, when they arrived, the label states 21 day delivery, I think all the plants would have been dead by then.
Also spoke to customer services a few times, absolutely rubbish, each email is given a 24hr-48hr wait period, that's if they reply at all.
When telling them, I only ordered from them because of the quick delivery time, and I won't be ordering from them again, the gave me a £5 voucher, what a joke, I'm not using them again.
Then there's the £5.99 delivery charge, but them to use royal mail, which is cheaper than £5.99.
Also a week after ordering the bumper pack for £12.99, they reduced it to £9.99, and then after the pack arrives, I went on there page, and they have increased it to £17.99. This is blood hilarious.
I normally order from Sutton seeds, and in the future will stick with Sutton seeds, as they know what there doing.

After complaining about the pathetic size of the Rhodochiton postilug plants that I received a few weeks ago VM promised to replace them, which they have done, with some equally pathetic plants!! The new plants are between 25 and 30mm high and the original ones, potted-on approximately 6 weeks ago, are not much bigger!! What was the point? VM are also replacing some Delphinium postiplug plants which again have been potted on and again have not developed - I'm not holding my breath ☹

Totally unrealistic picture used in catalogue of "Brolly cloche" looks like a 6x4ft mesh tent when in reality it's only 1m X 75cms!!

I haven't received my order and over the three calls I've had to make I've received a customer care ranging from pleasant and helpful to mocking and belligerent.
Although my order confirmation had the correct address, Van Meuwen had missed off the first line of the address for the delivery company so my order was (is) stuck with no destination (someone could have just called me). The first time I called to chase the overdue delivery, the representative explained the situation, said that they would speak to the delivery company, update the address and I should expect the order that day or the next day. That didn't happen.
When I called the second time, I had an awful experience with an agent who although she said she'd been doing her job for a long time, was unable or unwilling to help resolve the issue. She began by telling me that I'd have to wait another week for the order to be reprocessed and relabelled. Why? because it wasn't their fault that the delivery address was wrong (I had to send their own order confirmation email showing the correct address back to her to prove that I hadn't entered my own address incorrectly, and it actually was their error). When I asked if she could find out from the delivery company when I would get my order the answer was no she couldn't, but she would speak to her manager. I asked if she could process a refund, again no, but would speak to her manager who would look into it in a few days. When I asked if she would confirm by email that she had spoken to her manager to start the refund process, again no. When I asked if I could speak to her manager? Again, no.
The small customer care concession was that would agree to ask her manager to call me back. Guess what - that didn't happen. This person was obviously having a really bad day, or is completely unsuited to a customer facing role. What I was expecting was some customer service - at least a willingness to resolve the issue. What I got was a mocking tone while being told to just wait.
Still with no information about my order, I had to call again a third time and thankfully spoke to a much more reasonable agent who was able to give me an update about my order and how the delivery process works.
I'll continue to wait for my order.
Please offer the second person I spoke to some training.

Ordered 9 x Nurserymans Choice Alpine plants. 9 identical Thymus plants delivered! Van Meuwens' nurserymen clearly lack imagination. Goods sold differ significantly from goods pictured! Beware!

Further to Van Meuwens response to my review I checked my account. Unfortunately, Van Meuwen do not list past orders on their account!

Some of the plants I received are OK and thriving. The smaller plugs (hanging basket plants and bumper garden collection) are not. I've persevered with them but am now giving up as I'm pretty sure they're dead! Probably won't order postiplugs again as I've had such bad experiences with them in the past,

Van Meuwen supplied 72 plug plants of a Busy Lizzie variety. I have never seen such small underdeveloped seedlings offered for sale anywhere else. These plants could not have been any smaller unless they had just germinated. Suffice it to say that they did not survive the very delicate task of transplanting them from less than thimble sized pots into a more generous pot. Very disappointed. I would have had more success growing from seed. Avoid!

Great ordered fuchsia geranium ordered easily del in 7 days will update when pla ts arrive ha e ordered fron vm before quality great

I ordered several sets of plug plants almost 300 in total. However when they arrived they were very very small. I expected them to be small and require putting on - but as many of the plants were significantly less than 1 cm tall they are much smaller than I expected.

On the plus side they were well packaged, and looked reasonably healthy.

I suspect they are very busy, and due to volume of orders are forced into a position where they either send smaller plants than expected or they delay sending and risk disappointing customers due to late delivery. If I had been asked I would have preferred to wait until the plants were at least 15mm before they were sent out for delivery.

Update.

As some of the mini plugs were very small I delayed planting them on- as I debated sending them back. Today I did take a look at the smallest ones supplied (lavender) and found that although they are small they had an excellent root system. I am hoping that this means that they will be fine.

I have therefore increased the rating

ordered on line and there web site is very easy to navigate, the only improvement could be telling you of shipping costs earlier on in the process.
they accept most credit cards and PayPal which is my prefered payment method. i just hope there plants are as good as there web site.

Extremely angry at having wasted my time. At the end of the summer, I bought 150 more unusual daffodil bulbs (white ones, rainbow butterflies, different colour trumpets, jonquila varieties etc), spent considerable time digging up and re-homing existing bulbs and planting these new ones, only to find now that they are flowering that they are all plain yellow daffodils or jonquila rather than the ones ordered.

Always huge selection and good sturdy plugs arrive what else do you need

purchased 40 begonia tubers in January on special offer and apparently reduced. Half were for a friend. Arrived and tiny with many rotten ones or just dried up pieces of soil. Have written to them and sent photos several times, but no ssatisfactory reply. They give a guarantee - what guarantee? I am embarrassed now to have taken the money from a friend for such inferior tubers.

So Happy!! Another year comes around and again I'm delighted to purchase from Van Meuwen, as I know from experience that whatever I buy will grow successfully, but if by chance they were to fail then I know that I will have excellent service from the company!

I ordered a variety of plant plugs from van meuwen, they arrived in good condition, was very impressed by the quality of the plants received, as always was not disappointed. However, I was missing a plant plug from the order. The customer adviser promptly rectified this. Overall, I was happy with the plant quality and the customer service.

Have placed about 4 orders over the last 5 months including fruit bush’s And trees , always get notified when delivery is in the way, prices are very reasonable and everything has arrived looking healthy van Meuwen is fast becoming my go to site when looking for something different, loads to choose from

Good product, good service, speedy delivery

I took advantage of a 10 seed packs for £10 offer. I decided to order a few favourites but also chose some of the most heavily discounted items and something different. I figured you don't mind so much if a pack of seeds costing £1 don't do too well but at £4.49 you'd possibly be disappointed.
One item I ordered was a tree peony, an actual plant, but it was there in the offed and my confirmation came through with it on and £1.
I received a packet with the ordered seeds plus a packet of kale seeds I didn't.... this is the tree peony or what it transferred to it appears... disappointed as I don't have anywhere to grow kale!
I've been offered a refund.