Ventrolla Avis 

909
•
TrustScore 5 sur 5

4,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

We had a gang of 4 men here replacing our window's in Bournville Myles Andy Lewis and unfortunately 1 other but can't remember his name From start to finish they were brilliant treated our home... Voir plus

Noté 5 sur 5 étoiles

I just want to briefly describe how very pleased I am with the fabulous, high quality job Omar, Nathan and Jakob have done refurbishing our Victorian sash windows with vacuum double glazed sashes. The... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Omar refurbished and painted our Victorian wooden sash windows over 2 days last week and he has done a beautiful job. He is very friendly, respectful of our property and left everything very clean and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great company , stunning windows and fantastic crew of guys fitting them . Always on time and tidy in their work Andy V , Miles , Lewis , Nathan , Paul, Scott and Andy S . Would definitely recommend... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service d'installation des fenêtres
  2. aussi dans
  3. Fabricant
  4. Fournisseur de fenêtres
  5. Magasin de garnitures de portes et fenêtres
  6. Magasin de portes
  7. Maintenance immobilière

Écrit par l'entreprise

Ventrolla is a UK specialist in heritage timber windows and doors, with over 40 years’ experience preserving, restoring and improving period properties. We are a national brand with regional hubs, specialist teams and workshops across the UK, renowned for our expertise in timber sash windows, casement windows and bespoke timber doors for listed buildings, conservation areas and Georgian, Victorian and Edwardian properties. We provide both expert timber window and door restoration and bespoke new timber windows and doors, helping property owners preserve architectural character while improving modern-day performance. Our restoration services include sash window restoration, timber window repairs, draught-proofing and the sympathetic upgrade of existing windows. We offer a range of glazing solutions to suit heritage properties and individual performance requirements, including single glazing, heritage distorted glazing, slim-profile double glazing and vacuum glazing. Our award-winning technology can improve thermal efficiency, reduce draughts and enhance acoustic performance, while maintaining the appearance and proportions of traditional windows. For properties where restoration is not suitable, we manufacture and install new timber sash windows, casement windows and bespoke timber doors, designed to complement the original architecture. Our expertise covers traditional Georgian, Victorian and Edwardian designs, as well as listed and conservation-area properties where planning and heritage considerations are important. We work with homeowners, architects, conservation specialists, developers and commercial clients across the UK, providing specialist advice, precision manufacturing and professional installation. Whether restoring original timber windows or specifying new heritage windows and doors, our approach combines traditional craftsmanship with modern technology.

Ventrolla Sash Window Repair Specialists

Écrit par l'entreprise

Enjoy a warm draught-free home with a Ventrolla sash window restoration or replacement
You can strike one more thing off your home improvement ‘To Do’ list with our sash window restoration service. With over 30 years’ experience our local installers will return your sash windows to the beautiful characterful period features they once were and banish draughts, rattles and rot. We offer a free, no obligation survey and quotation and don't employ pressure sales tactics.

New 10 Year Guarantee

You can rest easy with the Ventrolla 10 Year Guarantee

On completion of works you'll be given a care pack which amongst other things contains a 10 year guarantee certificate meaning you can relax and enjoy your new windows.

Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

909 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(909)

65 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent Job and First Class Service

I’ve just had works completed at my house by Ventrolla. The two gentleman who carried out the work, John and Paul, have done an excellent job. They were highly professional, very personable, and wholly expert in their field. My wife and I are absolutely delighted with our new doors and windows. We will certainly be using Ventrolla again in the near future. I highly recommend them!

9 septembre 2025
Avis spontané
Logo de Ventrolla

Réponse de Ventrolla

Dear Sir Real,

Thank you for your wonderful review! We are delighted to hear that you are so pleased with the work carried out by John and Paul. It's great to know they delivered a professional, personable, and expert service.

We are so pleased you are happy with your new doors and windows, and we truly appreciate your recommendation. We look forward to working with you again in the future!

Warm regards,
The Ventrolla Team

Noté 5 sur 5 étoiles

Thorough renovation of sash windows on Grade II listed property

We were limited in what we were able to do to our sash windows due to Grade II listing. But our installer Justin did a very thorough repair and renovation. Every window now opens smoothly and easily and as an unexpected benefit the exterior noise is significantly reduced by the draughtproofing system (we were told this would be the case but still had not really expected it!).
Inevitably there is some dust created by the process, but Justin was very tidy and cleaned up each room after he had finished.
The only downsides of the Ventrolla is a long lead time and that the windows are only primed as part of the process, so you need to organise painting separately.
Overall we were very happy and would recommend Ventrolla if you want a thorough job.

8 août 2025
Avis spontané
Logo de Ventrolla

Réponse de Ventrolla

Dear Richard,
Thank you for sharing your experience. We are so pleased Justin was able to restore your sash windows and that you are already noticing the benefits of smoother operation and reduced noise. We appreciate your feedback on lead times and painting, and will pass your kind words on to Justin.

Best regards,
The Ventrolla Team

Noté 5 sur 5 étoiles

Our whole experience from start to…

Our whole experience from start to finish has been amazing! Craftsmanship and service provided was exceptional and to top it off Paul and Stuart were really friendly guys, causing minimal distribution, who left our home immaculately everyday!

Overall fantastic service would recommend!

15 juillet 2025
Avis spontané
Logo de Ventrolla

Réponse de Ventrolla

Thank you for your wonderful feedback! We are delighted to hear that you had such a positive experience from start to finish. It’s great to know that Paul and Stuart’s craftsmanship, professionalism, and friendliness made the process smooth and left your home spotless each day.

We truly appreciate your recommendation and will be sure to share your kind words with the team.

Best regards,
The Ventrolla Team

Noté 5 sur 5 étoiles

Tidy and helpful

Andy found a suitable work area where he adapted all eight window sashes. He re-fitted the existing chubb locks at my request so that I could use the same keys on all my windows. He protected furniture and my office workstation with sheets and tidied up well at the end
,,,,

20 août 2025
Avis spontané
Logo de Ventrolla

Réponse de Ventrolla

Dear James,
We really appreciate you taking the time to leave this review. It’s fantastic to hear that Andy provided such a professional service and left your home tidy. He will be delighted to know his hard work made such a positive impression.

Kind regards,
The Ventrolla Team

Noté 5 sur 5 étoiles

Fab job!!

Many thanks to Ventrolla for my window installation. As seamless as the work previously carried out by this company, from initial survey through to window delivery. New wooden sash windows installed by Paul and John. A great job by them both and no mess left behind!! One of the best experiences of workers in the house!!

26 août 2025
Avis spontané
Logo de Ventrolla

Réponse de Ventrolla

Dear Yvonne,

Many thanks for your lovely feedback! We are so pleased to hear you had another seamless experience with us, from survey through to installation. Paul and John will be delighted to know their work made such a positive impression, and that everything was left clean and tidy.

We really appreciate you taking the time to share your experience, and we look forward to helping you again in the future.

Best regards,
The Ventrolla Team

Noté 1 sur 5 étoiles

Complete Incompetence from the…

Complete Incompetence from the technical team.

I called the technical team to get a blind size for my Ventrolla windows. I read them the plate details and they gave me a sizing code for the blind. I ordered a blind and it's the wrong size. This has cost me time and money.

21 août 2025
Avis spontané
Logo de Ventrolla

Réponse de Ventrolla

Dear Simon,

Thank you for sharing your feedback, and we are sorry to hear that your experience hasn't met expectations.

Please be assured that your comments are being reviewed by our management team, and we will look to follow up further in due course.

We appreciate you bringing this to our attention.

Best Regards
The Ventrolla Team

Noté 5 sur 5 étoiles

Lewis and Andy have just completed my…

Lewis and Andy have just completed my windows and what a pleasure they have been to have. They tidied up after themselves and respected my home and children. THANKYOU GUYS! keep up the good work, it makes a difference8

19 août 2025
Avis spontané
Logo de Ventrolla

Réponse de Ventrolla

Dear Jenna,

Thank you for your lovely review!

It’s great to hear that Lewis and Andy made the experience a positive one. We are so pleased they treated your home with the care and respect it deserves, and that they left everything clean and tidy too.

We will be sure to pass on your kind words to them. Knowing their efforts made a real difference means a lot to the whole team.

Thanks again for taking the time to share your feedback, it’s truly appreciated!

Best regards,
The Ventrolla Team

Noté 5 sur 5 étoiles

A big thank you!

A big thank you to Rob, James and Tyler for their help over the past two days. Really careful/thoughtful with dust sheets and tidying, and most importantly made look easy what was a technical and complex job (replacing sills with new hardwood, installing heavy new double-glazed sashes and making them shine!). Impressive - and even went above and beyond helping with something else, as well as giving a great demo on how the sashes can easily be removed for future maintenance with Ventrolla’s system. Wouldn’t hesitate to use again. Oh, and a special thanks to Paul Thorn as well for his precise and generous help all the way through, and to Gary Rowan for always being on it and responsive too 🙏

19 août 2025
Avis spontané
Logo de Ventrolla

Réponse de Ventrolla

Dear Mark,
Thank you so much for taking the time to leave such a thoughtful and detailed review!
We are absolutely delighted to hear that Rob, James, and Tyler impressed you with their skill, care, and attention to detail throughout the installation. It’s fantastic to know they made a complex job look easy and left everything clean and tidy.
We will be sure to pass on your kind words to Paul and Gary as well, they will be so pleased to hear their support made a difference.

We really appreciate your recommendation and look forward to working with you again in the future.
Best Regards
The Ventrolla Team

Noté 5 sur 5 étoiles

Impressive service from start to finish

Having had 1 window installed a year ago, we have just had 6 further sash windows replaced into the existing box frames by the very efficient, able and good natured team of Rob, James and Tyler who conducted themselves very professionally in executing a perfect installation. Our expectations were very much surpassed as the team solved some unexpected surprises found in the largest of the existing box frames, that needed to completely be re built. New wood involved in all the existing box frames was finished with a top coat although they team weren’t obliged to do so, leaving us with only a minimal amount of painting.
Emma Butler at Head Office coordinated and supported us and the Ventrolla team providing prompt information and back up as and when required. James patiently gave us a thorough demonstration on how to remove windows to re decorate.
Our whole experience with Ventrolla over the last months has been pleasant and impressive. We feel secure in the knowledge that in the unlikely event of a problem arising, that we will receive genuine and prompt attention.
The windows are impressive; an exact copy of those they replaced, including 2 magnificent ‘Venetian’ (triple sash) windows which are integral to the character of our late Edwardian house. We are delighted and pleased that we took this route to gaining double glazed sash windows.
If there was a small thing to improve the service provided, it would be to have a follow up team to finish up the painting.

7 août 2025
Avis spontané
Logo de Ventrolla

Réponse de Ventrolla

Dear Nick & Sue,

Thank you for your kind and detailed review. We are so pleased to hear that Rob, James, Tyler, and Emma provided a smooth, professional experience and that you are delighted with the finished windows — especially the stunning Venetian sashes, which are such a key feature of your home.

It's always great to know when our team’s care and attention to detail make a real difference. Thank you again for choosing Ventrolla — we truly appreciate your trust and recommendation.

Best regards,
The Ventrolla Team

Noté 5 sur 5 étoiles

Top quality service and product

I needed almost thirty replacement windows for a listed building in the north west of Scotland. Ventrolla were the only firm that would supply, fit and do all the paintwork themselves.
The architect advising me had specified new sashes and frames for all windows, but when it came to the full survey by Ventrolla before placing an order, they said that most of the frames were perfectly good, and others only needed new sills and lower stiles letting in. This saved about a quarter of the originally estimated cost.
The team of three led by Paul from Ventrolla Tayside did their work with meticulous attention to detail and dealt with a few unforeseen problems along the way without any fuss. And they cleaned up thoroughly at the end of each day.
We are delighted with the result and it was actually a pleasure to have such friendly skilled craftsmen who clearly take pride in their work.

24 février 2025
Avis spontané
Logo de Ventrolla

Réponse de Ventrolla

Dear Keith,

Thank you for your kind words and for sharing your experience. We are so pleased we could offer a tailored solution that preserved your listed building and saved on costs. Paul and the Tayside team will be delighted to hear your feedback — they take great pride in their work.

It was a pleasure working with you, and we are thrilled you are happy with the result.

Best regards,
The Ventrolla Team

Noté 5 sur 5 étoiles

Brilliant as usual

Brilliant as usual. Have used this company on a number of occassions for new doors and windows. Efficient and friendly staff - from Josh and Paul, undertaking the initial surveys, Emma in the office and Jakob and Noah who fiitted the actual new windows. I would certainly recommend Ventrolla to anyone.

8 août 2025
Avis spontané
Logo de Ventrolla

Réponse de Ventrolla

Dear Alistair,

Thank you for your kind words and continued support – it truly means a lot to us! We are delighted to hear that you've had consistently positive experiences with our team. We will be sure to pass on your compliments to Josh, Paul, Emma, Jakob, and Noah – they will be thrilled to know their efforts made a difference.

We really appreciate your recommendation and look forward to helping you again in the future, should you need us.

Best Regards
The Ventrolla Team

Noté 5 sur 5 étoiles

Good personal service

Good personal service from Jakob, Noah, Emma and Paul, thank you.

25 juillet 2025
Avis spontané
Logo de Ventrolla

Réponse de Ventrolla

Dear DE,

Thank you for your kind words! We are so glad to hear you received great personal service from Jakob, Noah, Emma, and Paul. We will be sure to pass on your thanks to the team, they will really appreciate it.

Thanks again for your support!
Best Regards
The Ventrolla Team

Noté 5 sur 5 étoiles

Excellent service from Ventrolla team

Excellent service from Ventrolla team. Carl and Dean were very professional and friendly. Very pleased with the installation.

21 juillet 2025
Avis spontané
Logo de Ventrolla

Réponse de Ventrolla

Dear Alexandra,

Thank you for taking the time to leave such a lovely review. We are so pleased to hear you are happy with the installation and the service from Carl and Dean.

We really appreciate your feedback and support.

Best Regards
The Ventrolla Team

Noté 5 sur 5 étoiles

Craftsmanship Expertise at it's finest

This company installed my windows from Mon, 07- Fri,11.07.2025. What can l say..., expertise at it's finest.
This company strives in what they do, fitting and installing double glazed windows and doors to an excellent standard. And it shows. Nothing was beyond their capabilities, as these workmen are trained to the highest calibre and the finishing results were out of this world. I'm not just saying it. During this very hot weather, these guys worked just as hard, they never tire or slumped. They kept the same 100% energy from the time they started until it was time to go home. If your staff are happy, it shows, as their dedication, drive and commitment to the job at hand was outstanding. Friendly, professional, hardworking young men. Lewis, Andy, George and Miles..., you should ALL be very proud of yourselves as l'm sure Ventrolla is just as proud to have you all as a asset to the company.
I would highly recommend this company to anybody, not just family and close friends without hesitation. These are incredible talented young men who take pride in themselves and their job, something that's lacking from a lot of young people these days. I cannot fault perfection, and that is exactly the experience l got from Ventrolla, Harrogate. They also clean up very well after themselves, incl vacuuming..., l kid you not! They were so good, I tried to get them to do my washing-up, but the Marigolds didn't fit. (Next time you're passing through)!
Continue to strive to be the best craftsman in the double glazed industry, as there's a lot of competition out there. I have experienced 'the best,' of 'the best' in Ventrolla, Harrogate.
Thank you again Lewis, Andy, George and Miles. It was an absolute pleasure having you all in our home for a week. The pleasure was all mine.

11 juillet 2025
Avis spontané
Logo de Ventrolla

Réponse de Ventrolla

Dear Sonia,

Thank you so much for your amazing review, we’re thrilled to hear how pleased you are with the work carried out by Lewis, Andy, George, and Miles. Your kind words about their professionalism, dedication, and energy (even in the heat!) really mean a lot.

It’s great to hear you felt well looked after and that the team left everything clean and tidy, Marigolds aside. We’ll be sure to share your feedback with them; they’ll be proud to know their hard work made such a lasting impression.

Thanks again for choosing Ventrolla Harrogate and for recommending us so highly.

Best regards,
The Ventrolla Team

Noté 5 sur 5 étoiles

Beautiful new window!

Ventrolla recently replaced my old wooden bay window and i could not be happier. I was worried about losing the vintage character but its even more beautiful than my original window! Great communication from the company and Wayne when planning. Carl and Dean did an amazing job during instillation; polite, quick and a perfect finish. Love my new window and couldn't recommend the company more!

27 juin 2025
Avis spontané
Logo de Ventrolla

Réponse de Ventrolla

Dear Lauren,

Thank you so much for your kind words. We're absolutely delighted to hear that you're so happy with your new bay window. Preserving character while improving performance is exactly what we aim for, so it's wonderful to know we hit the mark for you. We'll make sure Wayne, Carl, and Dean all see your lovely feedback. Thanks again for choosing Ventrolla and for your recommendation — it means a lot to us.

Warm regards,
The Ventrolla Team

Noté 5 sur 5 étoiles

Great aftercare

Have written a review previously for Ventrolla, but coming back to revisit with another having needed to get their support for an issue with our residential windows - due to accidental damage not a defect with the installed unit. Paul and team reacted brilliantly to help us ensure the necessary repair was completed in amazing time and minimal disruption. I couldn’t have asked for more - heartily recommend.

30 juin 2025
Avis spontané
Logo de Ventrolla

Réponse de Ventrolla

Dear Luke,

Thank you so much for taking the time to leave this follow-up review. We're really pleased to hear that Paul and the team were able to support you so promptly and effectively, especially under unexpected circumstances. It's always our goal to minimise disruption and provide a responsive, reliable service, so we're delighted we could deliver that for you. We truly appreciate your continued trust in Ventrolla and your kind recommendation.

Best Regards,

The Ventrolla Team

Noté 5 sur 5 étoiles

High quality installation

Rob, James and Tyler provided a great service. Friendly, courteous, and diligent, their work was to the highest standard.

19 juin 2025
Avis spontané
Logo de Ventrolla

Réponse de Ventrolla

Dear Stephen,

Thank you for taking the time to leave this feedback. We are really glad to hear Rob, James and Tyler made a strong impression, they are a great team, and it’s good to know their attention to detail and approach stood out.

We appreciate your support and hope you enjoy the results for years to come.

Best regards,
The Ventrolla Team

Noté 5 sur 5 étoiles

Sash window repair

Rob and the team renovated 15 rotting sash windows for us and were incredibly, punctual, tidy and courteous throughout the job. Very professional outfit, and we are delighted with the results!

16 juin 2025
Avis spontané
Logo de Ventrolla

Réponse de Ventrolla

Dear Emily,

Thanks so much for your kind words. We are really pleased to hear you are happy with the sash window repairs. Rob and the team take real pride in their work, so it's great to know their effort and professionalism came through.

Best regards,

The Ventrolla Team

Noté 5 sur 5 étoiles

Great customer experience

Timely, professional surveys and comprehensive quotations. Regular comms on order status. Work completed to a high standard, to schedule and by a team of helpful technicians.

21 mai 2025
Avis spontané
Logo de Ventrolla

Réponse de Ventrolla

Dear Mike,

Thank you for taking the time to leave this review. We are really glad to hear that you found the process smooth, from the surveys and quotes to the communication and final work. It's great to know our technicians left a good impression too.

We appreciate your feedback and hope to work with you again in the future.

Best regards
The Ventrolla Team

Noté 5 sur 5 étoiles

Ventrolla sash window replacements

Hi, Kevin and Lindsay and wider Ventrolla team did a superb job at replacing old decayed Georgian sash windows with new modern double-glaze sash windows on my Grade 2 listed building. The windows not only reduce the sound (cannot hear the seagulls, shop alarms, or trucks) but help retain heat and reduce bills. They are also very aesthetically pleasing, enhancing the aesthetics of the property overall. You can also easily unclip the windows to clean or paint the exterior. I highly recommend Ventrolla for sash windows. Cheers, Hugh

25 avril 2025
Avis spontané
Logo de Ventrolla

Réponse de Ventrolla

Dear Hugh,

Thank you for the great review! We are so pleased you are happy with your new sash windows and that they are making a real difference to both comfort and appearance. Kevin, Lindsay, and the whole team really appreciate your kind words and recommendation.

Best regards,
The Ventrolla Team

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus