Verifone UK Avis 

What a credit Kim is to the business, lovely & really helpful she was on the ball to get things moving as fast as possible very transparent with pricing which is also good. The card machine has been superb a huge upgrade to what we had not had a single problem with it full of useful features and next day payments.

Dan from Customer support is super helpful. I had some issues with the reporting side of the Verifone online system and needed some assistance to resolve it. Dan called me , talked me through the entire process and was so patient with me. Would highly recommend using Verifone and if you are struggling with anything call Dan!

Great understanding and really friendly, Kim was very professional throughout

Made contact for a call back on Sunday evening, got a response very quickly the next morning, I’ve asked lots of questions by email and all have been replied too quickly with the answers I needed, I have now signed up and looking forward to using my new machine,
Excellent service 10/10

Kim sorted us out in no time, she was very helpful and always available. Machines arrived and were up and running in no time after a brief phone call to the helpline. This is my second contract in two years with Verifone, during our first two years we have had no problems with the machines whatsoever, very reliable. My only criticism would be perhaps you could consider using an app such as docusign for contracts, fast and simple compared with your current method.

Beware of this company!!!
I had 4 big events in London and brought 5 of these terminals. They were faulty kept turning off and only worked whilst on the charging unit.

When I contact Verifone I was told that I should have contacted them at the time "How was this possible when I was so busy with my 4 events?"

Customer service is appalling refusing to refund me for these terminals.

Everyone and Anyone trying to use these terminals will have a major issues and these will cost you in the long run as it did me.

I came from using Izettle for years. Cherise is a ledgend! Her service was outstanding and made everything very easy. I've been using the 2 terminals that i bought for 2 months almost now and they are a massive improvement to the Izettle and phone setup i had. I needed further assistannce with something and two other team members were fast to help me. Fast as in the same day. Money in the bank on the next working day. Upto now I have been very yhappy with the change and Cherise even answered my whats app messages 2 months after signing the contract. Thanks Cherise for your efforts.
Michael

I purchased a card machine recently, and Nidhi helped me order it. She was really nice, helpful, and made things easy. The card machine itself is super easy to use.

I’m really happy with my purchase and the help I got from Nidhi. If you need a card machine that’s simple to use I totally recommend this one!

The Card machine is excellent and easy to use the Sales person Kim was very friendly and helpful a pleasure to deal with 5 stars highly recommend

I was very impressed at the way Kim responded to my queries before and after I started using Verifone. It made me move forward with confidence.

Thank you for help

Alex in the retention team really helped me out getting a better rate on my card processing services. Would highly recommend Verifone for taking card payments.

Very happy service.Kim was very helpful, knowledge able to make sure i had right product anf followed up untill i was set up.

Responded to all calls, would definatley reccommend.

Thank you so much for all your help and support from Arutha! Great service and speedy response through every step of the way. Highly recommended.

This company is a complete mess! I purchased a card machine terminal under a contract agreement, only to be charged £120 for a used device! Despite having cellophane attached, they attempted to pass it off as new, hoping customers wouldn't notice. To make matters worse, after the device was collected, I still haven't received a replacement after more than two weeks, and no one is responding to emails. Even the account manager has vanished. It's incredibly disappointing, considering their promising sales pitch. Actions speak louder than words, and since they haven't fulfilled any of their obligations, I'll be canceling my contract.

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Update: I’ve had confirmation today 14th Feb that my account has been cancelled. So no point looking into anything further, the damage has already been done.

The machine terminal is good so far.

What is terrible is the online dashboard. There is zero reporting for accounts, it's clearly been launched without everything in place.

I was with Sum Up, but switched to Verifone as the card machine seemed to be superior and Verifone's fees competitive. I also assumed Verifone's reporting would match their terminal which seems to offer many features.

I am shocked at how basic the dashboard is. I became a Verifone customer almost 6 months ago and thought perhaps it would improve, it's new, they will launch amazing reporting systems any time now.... yep, nothing has developed that is of use.

The communication is poor with the Helpdesk and it feels like a University project for year 1 students rather than a professional financial institution. No one seems to know what you are talking about on the help desk, no one shows initiative to acknowledge anything or even want to improve.

I wouldn’t recommend this company to my worst enemy.

Our machine stopped working, with what appeared to be a communication error. This was a few days before a large show we were attending, where having our credit card machine would be essential. Support asked us to try a couple of things then decided to send us a new machine. We missed the deadline of our show, and had to hire a temporary replacement from another company.
The new machine didn’t work either. Cue more phone calls and horrific hold music.
Eventually our case was passed to 2nd line support who are conveniently only contactable via email. The biggest issue with this is they NEVER reply.
They decided to send us yet another machine, after I had been told it was a problem with their servers and nothing to do with the machine.
I had to threaten them with the small claims court before anything would be done, and finally after just under 3 weeks and a lot of wasted time and lost income I have a machine that appears to be working. Final kick in the teeth, they sent it to my old address so I had an hours drive to go and collect the new machine.

So, in short. 3 weeks to fix a business critical machine, no loan machines available, staff really couldn’t care less, and no sense of urgency.

This is truly a company to be avoided at all costs. Spend a little more on your credit card processing service, the extra spend pays dividends when it all goes wrong.

We have two machines we purchased off Verifone ,they are easy to use and good customer service and next day payout except weekends would highly recommend .

Easy to deal with. Very happy with simple set up.

Fantastic, easy process to save a considerable amount compared to our previous provider WorldPay. Account managed by Duran, we were provided a superb quote, followed by a simple on-boarding process, we had our new card machines within 3 working days! All I can say is amazing service and great savings. Thanks Duran.