I would just like to thank Guy for his professionalism, patience and care when helping me set up my new payment system. Such Fabulous customer service, can’t recommend enough.
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Lisez les avis des autres
Once again 5 star service from Dna especially Nick in customer services . Very helpful chap . Have been with this company a few years now and have not had many problems , but when I have they sort i... Voir plus
L'entreprise a répondu
Spoke to guy and he made it very easy for me to understand the set up and talked me through everything and was so helpful when I asked the questions I had to can’t thank him enough
L'entreprise a répondu
Guy made setting up the new payment system very straightforward. He was patient and personable and explained every thing clearly.
L'entreprise a répondu
À propos de l'entreprise
À propos de DNA Payments
Écrit par l'entreprise
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Coordonnées de contact
10 Lower Grosvenor Place,, SW1W 0EN, London, Royaume-Uni
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4,8
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Very good and respectful staff…
Very good and respectful staff especially Guy who i speak with very good person and helped me sort everything thanks
24 avril 2026
Avis spontané
Carlie is amazing and has been helping…
Carlie is amazing and has been helping me for 5 years with multiple services and terminals for my business, highly recommend!
24 avril 2026
Avis spontané
Réponse : DNA Payments
Hi Brogan,
That's great news, and thanks very much for letting us know about Carlie and the excellent customer service received! We're delighted to have helped you with your continued business.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
step by step process by excellect…
step by step process by excellect customer service people.....Guy and Ricky were 5 star. swap over made easy.
23 avril 2026
Réponse : DNA Payments
Hi Joanna,
That's great news, and thanks very much for letting us know about Guy & Ricky and the excellent customer service received! We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very patient and very helpful 👌
Very patient and very helpful 👌
Doug was brilliant and helped me through the set up with no drama
Thanks Doug!!!
22 avril 2026
Réponse : DNA Payments
Hi Salon One,
That's great news, and thanks very much for letting us know about Douglas and how helpful he was! We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Douglas has been very helpful setting…
Douglas has been very helpful setting our Zash system up and making sure we have the help we need to run business smoothly.
22 avril 2026
Réponse : DNA Payments
Hi Jade,
That's great news, and thanks very much for letting us know about Douglas and how helpful he was! We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy made setting up the new payment…
Guy made setting up the new payment system very straightforward.
He was patient and personable and explained every thing clearly.
22 avril 2026
Réponse : DNA Payments
Good afternoon,
That's great news, and thanks very much for letting us know about Guy and how patient he was! We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Once again 5 star service from Dna…
Once again 5 star service from Dna especially Nick in customer services .
Very helpful chap .
Have been with this company a few years now and have not had many problems , but when I have they sort it out very quickly .
21 avril 2026
Avis spontané
Réponse : DNA Payments
Good morning,
That's great news, and thanks very much for letting us know about Nick! We're delighted to have helped you with your query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy was very helpful and explained…
Guy was very helpful and explained things very clearly. Super super helpful
21 avril 2026
Réponse : DNA Payments
Hi Rob,
That's great news, and thanks very much for letting us know about Guy and how helpful he was! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Stay Away
Stay Away
Just got lies from the rep to the support staff, my card machine hardly worked as the 4G network is not good in Norfolk.
There answer was to use the customers Wi-Fi as I am mobile.
They then decided this was easy to sort out but nothing ever happened.
Go to DOJO brilliant company never had a problem.
21 avril 2026
Avis spontané
Réponse : DNA Payments
Hi Clive
Thanks for getting in touch with us about your network issue in Norfolk and any other issues you may have had. I've sent you a request for further information via Trustpilot for more details, such as your business name, and contact details to pick up your case.
Once we have some more details from you we can investigate further. Alternatively, you can contact us at 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Complaints Team
I would just like to thank Guy for his…
I would just like to thank Guy for his professionalism, patience and care when helping me set up my new payment system. Such Fabulous customer service, can’t recommend enough.
21 avril 2026
Réponse : DNA Payments
Hi Barbara,
That's great news, and thanks very much for letting us know about Guy and how helpful he was! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Réponse : DNA Payments
Hi Michael
That's great news, and thanks very much for letting us know about Doug and how helpful he was!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Spoke to guy and he made it very easy…
Spoke to guy and he made it very easy for me to understand the set up and talked me through everything and was so helpful when I asked the questions I had to can’t thank him enough
20 avril 2026
Réponse : DNA Payments
Hi John,
That's great news, and thanks very much for letting us know about Guy and how helpful he was! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
speaking with douglas
speaking with douglas, he made the whole set up seamless and easy...great customer service
20 avril 2026
Réponse : DNA Payments
Hi Jonathan
That's great news, and thanks very much for letting us know about Douglas! We're delighted to have helped you with your set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Douglas is excellent
Fantastic help from Douglas, truly indispensable an helped me out greatly with my enquiries and set up.
20 avril 2026
Réponse : DNA Payments
Hi Mohammad
That's great news, and thanks very much for letting us know about Douglas! We're delighted to have helped you.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Prompt Service
Once again, great service from the people working for DNA Payments. This time it was Olusiji who dealt with my request in an efficient and polite manner.
Thank you!
20 avril 2026
Avis spontané
Réponse : DNA Payments
Hi Caroline,
That's great news, and thanks very much for letting us know about Olusiji! We're delighted to have helped you with your query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Cold called me out the blue to waste my time
Cold called me out the blue, wasted loads of my time asking useless questions, made promises about providing a cheaper service than worldpay, then told me they actually couldn't do any of that and couldn't even tell me why. Wasted my time completely. I'll be sending them a bill.
7 avril 2026
Avis spontané
Réponse : DNA Payments
Hi Alec
Thanks for getting in touch with us about your phone call received, any the time this took out of your day and any other issues you may have had. I've sent you a request for further information via Trustpilot for more details, such as your business name, and contact details to pick up your case.
Once we have some more details from you we can investigate further. Alternatively, you can contact us at 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Complaints Team
Katie was helpful and polite
Katie was great today helping me with a technical problem.
17 avril 2026
Avis spontané
Réponse : DNA Payments
Hi Daniel,
That's great news, and thanks very much for letting us know about Katie! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Réponse : DNA Payments
Hi Mahmood,
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Ameina was quick and efficient with the…
Ameina was quick and efficient with the card terminal set up. Covered all questions and sorted everything out with ease would 100% recommend to any business 👌
17 avril 2026
Réponse : DNA Payments
Hi John,
That's great news, and thanks very much for letting us know aboutAmina! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Polite and very helpful.
I made a call on Saturday to Ella and she was excellent. My request was processed and the account is working perfectly. Polite, efficient and helpful. Thanks Ella.
11 avril 2026
Avis spontané
Réponse : DNA Payments
Hi Keith,
That's great news, and thanks very much for letting us know about Ella! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
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