Really pleased with the service from Guy. He was genuinely helpful and made the whole process of purchasing my business card machine really straightforward. He took the time to explain everything... Voir plus
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Lisez les avis des autres
Really helpful service from DNA Payments. I spoke with Doug, who was extremely friendly, professional and helpful throughout the call. He took the time to listen to my Questions, explained everythin... Voir plus
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Nicola, the inital rep that cane in had a lobely manner and was well informed helping me make the decision to move. Then both representatives were great during set up. Dougie and Leah were both polite... Voir plus
L'entreprise a répondu
We purchased a new DNA payment machine for my wifes business and Guy Dore talked us through setting up the machine, he was very thorough and couldn't have done more to make sure we were satisfied with... Voir plus
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À propos de l'entreprise
À propos de DNA Payments
Écrit par l'entreprise
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Coordonnées de contact
10 Lower Grosvenor Place,, SW1W 0EN, London, Royaume-Uni
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4,9
Excellent
2 k avis
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Réponse de DNA Payments
Hi Peter
That's great news, and thanks very much for letting us know about Douglas! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very helpful and explained well.
Very helpful and explained well.
Andy was the trainer
3 septembre 2026
Réponse de DNA Payments
Hi Graeme,
That's great news, and thanks very much for letting us know about Andy! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
GUY WAS SUPER HELPFUL AND PROFESSIONAL
GUY DORE WAS SUPER HELPFUL AND PROFESSIONAL
1 septembre 2026
Avis spontané
Réponse de DNA Payments
Hi Michele
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you . Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
really impressed with the service of…
really impressed with the service of the company, but speaking to dougie today made everything very seamless made setting up payment plans for my customers easy and straightforward with no hassle.Very friendly and helpful would definetly recommend
2 septembre 2026
Réponse de DNA Payments
Hi
That's great news, and thanks very much for letting us know about Dougie! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
No nonsense straight forward set-up…
No nonsense straight forward set-up thanks to Doug.
29 août 2026
Avis spontané
Réponse de DNA Payments
Hi
That's great news, and thanks very much for letting us know about Doug! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Michael was extremely pleasant and easy…
Michael was extremely pleasant and easy to deal with, he helped with our queries efficiently.
Louise & Gary
Rendezvous
1 septembre 2026
Avis spontané
Réponse de DNA Payments
Hi Louise and Gary
That's great news, and thanks very much for letting us know about Michael! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy was excellent and was very precise…
Guy was excellent and was very precise in getting us up and running. First class service from order to completion.
1 septembre 2026
Réponse de DNA Payments
Hi John
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very helpful technician
Very helpful technician, as always with this company.
27 août 2026
Avis spontané
Réponse de DNA Payments
Hi Roger
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
The overall experience from the start…
The overall experience from the start was made easy and very helpful. Nicola Marques was great and very helpful explaining everything nothing was too much trouble.
Amena called to help set up our machine which was very easy and she was very helpful.
26 août 2026
Réponse de DNA Payments
Hi Lexi,
That's great news, and thanks very much for letting us know about Nicola & Amina! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Best Customer Service
So far, my experience with DNA Payments has been very positive. The sign-up process was straightforward, and the customer service has been excellent and responsive.
The merchant portal is also very efficient and user-friendly. It gives much better visibility over transactions and payments, which makes managing everything much easier.
It’s still early days, but based on my experience so far, I’m very happy with the service and would recommend DNA Payments.
26 août 2026
Réponse de DNA Payments
Hi
That's great news, and thanks very much for letting us know about Amina.
We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very easy to deal with from start to…
Very easy to deal with from start to finish and felt any queries we had were answered quickly. Andy and James have been a pleasure to deal with.
25 août 2026
Réponse de DNA Payments
Hi Colin
That's great news, and thanks very much for letting us know about Andy & James! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Réponse de DNA Payments
Hi Mark
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Ibrahim
Ibrahim, assisted in helping me set up a tip option on the card machine and was easily done! Thank you
25 août 2026
Avis spontané
Réponse de DNA Payments
Hi Darryl
That's great news, and thanks very much for letting us know about Ibrahim! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Réponse de DNA Payments
Hi Harish
That's great news, and thanks for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Andy was very helpful
Andy was very helpful. And took the time to set everything up without rushing .
20 août 2026
Réponse de DNA Payments
Hi Amanda
That's great news, and thanks very much for letting us know about Andy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Réponse de DNA Payments
Hi Siobhan
That's great news, and thanks very much for letting us know! We're delighted to have helped you with your setup Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Dougie was accommodating during…
Dougie was accommodating during transaction of card machines at Pancake House. He was clear and concise which made the transaction so much easier. He gave clear instructions on access for help should there be any future concerns / queries
20 août 2026
Réponse de DNA Payments
Hi Jeanette,
That's great news, and thanks very much for letting us know about Dougie! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Jason Cook was very patient guiding me…
Jason Cook was very patient guiding me through a process which allowed me to continue taking payments until a replacement terminal arrived. That is now up and running. I do recommend DNA payments.
14 août 2026
Avis spontané
Réponse de DNA Payments
Hi Jean
That's great news, and thanks very much for letting us know about Jason! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Scammers
Scammers. Avoid. Fees are a joke. Charge back cost is £30!!! Rip off merchants
19 août 2026
Avis spontané
Réponse de DNA Payments
Hi Steve,
Thanks for getting in touch with us about your Chargeback fees. I've now raised a case for you and will be in touch via the details we hold for your account and will endeavour to resolve this for you.
If you need anything in the mean time, you can contact us at 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments
Really helpful and patient on the phone
19 août 2026
Réponse de DNA Payments
Hi Alisha
That's great news, and thanks very much for letting us know about how helpful Andy was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
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