Team Viking went above and beyond modern customer service. They kept me informed of the status of my order and delivery status. They were a pleaure to deal with and the emails I got were naturally fr... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I couldn't believe how fast I got my external hard drive. Next day! I did have difficulty with the ordering process but a nice gentleman talked me through it staying on the line and even pointed out... Voir plus
L'entreprise a répondu
Abysmal customer service. We have been using Viking for a long time this issue has been very frustrating. I have tried returning an item it has been ready for collection on Feb 2026. They haven... Voir plus
L'entreprise a répondu
The service from Viking was great - no problem with ordering, processing and delivery which all happened in a timely manner and as announced via email/txt. Our only problem is with the product - we... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Wherever and however you work – we are here for you! As a leading expert in workplace solutions, we know better than anybody that the way we work has changed throughout the years. Since 1960 we have led workplace transformation. In 1990 we began assisting companies in their adjustment from paper to computer under the name Viking Direct in Europe, and we are now present in the new era of hybrid working. We wish to use our vast experience to help you elevate your business! An ever-changing work environment has always inspired us to embrace change. We are continuously aware of our customers’ needs and requirements. As an omni-channel business, we provide the right solutions for every company. Running a start-up and still deciding on your needs? We can offer you the support you need! Leading a large business requiring a large assortment? We have you covered! Since November 2021, we have become part of RAJA Group. Operating in 19 European countries with 3,000 employees, RAJA Group is Europe's largest packaging distributor and plays an important role in the office supplies and furniture market. This step strengthens our position in the market and puts us in a good position for the future. It marks a new milestone in our journey towards a more modern and future-proof formula for all your workplace solutions.
The Viking benefits - https://www.vikingdirect.ie/en/viking-advantages
Écrit par l'entreprise
- One-Stop-Shop
- All your workplace solutions in one place.
- Viking One
- Our exclusive customer program for our top customers with a dedicated service-team and many benefits.
- We are Price King
- Permanent low prices on all your stationery essentials.
- Gift shop
- Attractive gift shop. Add free gifts to your shopping cart. Buy more get more.
- Easy return
- 30-day satisfaction guarantee and free returns. Simply plan and arrange the return of your product in your online account.
- Smart Choice
- Wide range of great quality Own Brand supplies for everyday workplace needs at unbeatable prices.
- Great customer service
- We are always happy to help you via phone, e-mail or chat. Service with a smile.
Coordonnées de contact
Unit 35 Rosemount Business Park,, Dublin 11, Irlande
- 0818 27 0151
- UKIEorders@viking-direct.co.uk
- www.vikingdirect.ie
3,8
Bien
3 k avis
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Damaged Delivery Left with me to…
Damaged Delivery Left with me to Dispose of!
I took delivery of a very large glass blackboard on 20th July
On arrival I could see the package was already warped and damaged on corners looking like it has been thrown around. Obviously immediately sure the essentially glass sheet delivery was not going to turn out well. The board was shattered into millions of shards barely holding together with splinters spilling out all over my floor and even the bag of screws and wall attachments was in bits. I only opened enough to take photos and, to be fair, called and got through to a super Customer rep who arranged credit immediately after I sent the photos. I would give the 1 star for this
The major issue I have now is trying to get Viking to collect this massively damaged and large parcel from my house. On repeated requests to pick it up I was told it was too damaged so I should just dispose myself. Even on confirming that it is too big for my car and would cost me to have someone come and dispose correctly of it I was told this was their stance.
Only when I threatened legal action did I get a reply that they would have their collection team contact me. That was last Friday after a week or more of fighting and today is Tuesday and no contact or sign of pickup. This thing is still shedding glass slivers at minimal movement and is just too large for me to do anything with.
I’m very disappointed in this outcome as I needed the board badly, but more so at how this has been managed. I was head of customer operations for many years and this is not how you retain customers.
If the board is not picked up in the next couple of days or at least someone contacts me to sort this I will progress further as I stated last week. As I also noted if it was just a product with minor damage the courier would have long been and gone. Do better Viking!
20 juillet 2026
Réponse de Viking Ireland
Good Afternoon Ruth
Thank you for your review.
We are so very sorry to hear of your experience with the board. We have your account details and will be in touch shortly.
Kind regards
Karen
Viking Customer Service
Good service, product not quite as good
The service from Viking was great - no problem with ordering, processing and delivery which all happened in a timely manner and as announced via email/txt.
Our only problem is with the product - we ordered the "same" chair years ago - that one was better constructed , had more padding and leather, the parts fitted better together. It would not have been possible for one person to assemble it - whereas the old one could.
21 juillet 2026
Réponse de Viking Ireland
Good Morning Jutta
Thank you for your review.
We are happy to hear that our ordering, processing, and delivery met your expectations. We appreciate you taking the time to provide us with your valuable feedback regarding the chair. We have your account details and will be in touch shortly.
Kind regards
Karen
Viking Customer Service
Horrible service, no time keeping
Site claimed 1-2 working day delivery. Ordered on Wednesday today is monday. Still did not receive it. Contacted customer services they have passed the message to relevant team which will get back to me in 2 working days. Tracking information provided is incorrect. Another time I contacted customer services to make some changes in the order they were unable to do that. Extremely disappointed. Never going to order from there again.
21 juillet 2026
Avis spontané
Réponse de Viking Ireland
Good Morning Mazhar
Thank you for your review.
We are very sorry to hear you have not received your order. We have contacted you for further information so we are able to assist.
Kind regards
Karen
Viking Customer Service
Easy purchase and quick delivery
Easy purchase and quick delivery. Website & online ordering was not complicated
20 juillet 2026
Réponse de Viking Ireland
Good Morning Jenny
Thank you for taking the time to leave your 5* review.
We are delighted to hear that your purchase was easy and that the delivery was quick. We appreciate your positive feedback regarding our website and online ordering process.
Kind regards
Karen
Viking Customer Service
Réponse de Viking Ireland
Good Morning Sylvia
Thank you for your 5* review.
We are so pleased to hear you enjoyed our product and that it arrived swiftly. We truly appreciate your continued support.
Many thanks
Karen
Viking Customer Service
Price was reasonable
Price was reasonable, quoted delivery was reasonable but actual delivery took much longer with little or no communication.
9 juillet 2026
Réponse de Viking Ireland
Good Afternoon Dermot
Thank you for your review.
We are sorry to hear of your delivery experience. We have your account details and will be in touch shortly.
Kind regards
Karen
Viking Customer Service
Great service
Great service. Prompt delivery. Love the shredder, sturdy, great value.
19 juillet 2026
Réponse de Viking Ireland
Good Afternoon
Thank you for taking the time to leave your 5* review.
We are so pleased to hear that you are happy with the service and the prompt delivery. It's wonderful to know you love your shredder and find it sturdy and a great value. Thank you for sharing your feedback.
Kind regards
Karen
Viking Customer Service
Réponse de Viking Ireland
Good Afternoon Ann
Thank you for taking the time to leave your 5* review.
We are so pleased to hear that you are happy with your chair, its easy assembly, and the quick delivery. We appreciate your great feedback.
Many thanks
Karen
Viking Customer Service
Réponse de Viking Ireland
Good Afternoon
Thank you for your 5* review.
We are pleased to hear you received a quick delivery. Thank you for sharing your feedback.
Kind regards
Karen
Viking Customer Service
Réponse de Viking Ireland
Good Afternoon
Thank you for taking the time to leave your 5* review.
We are so pleased to hear that you found the item as described and received it quickly. We appreciate your positive feedback.
Mamy thanks
Karen
Viking Customer Service
I didn’t get my product yet and you’re…
I didn’t get my product yet and you’re asking me about my experience.
15 juillet 2026
Réponse de Viking Ireland
Good Afternoon Karina
Thank you for your review.
We are sorry to hear you have not received your order. We have your account details and will be in touch shortly.
Kind regards
Karen
Viking Customer Service
Réponse de Viking Ireland
Good Afternoon Lucy
Thank you for your review.
We are sorry to hear you have not received your order. We have your account details and will be in touch shortly.
Kind regards
Karen
Viking Customer Service
I got my pens
I got my pens
But couldn’t track the parcel with GLS
And neither could you
14 juillet 2026
Réponse de Viking Ireland
Good Morning John
thank you for your review.
We are sorry to hear you could not track your order. We have your account details and will be in touch shortly.
Kind regards
Karen
Viking Customer Service
Quick Delivery and good quality
14 juillet 2026
Réponse de Viking Ireland
Good Afternoon
Thank you for your 5* review.
We are delighted to hear that you were pleased with both the promptness of our delivery and the excellent quality of the product. We appreciate your feedback.
Kind regards
Karen
Viking Customer Service
Réponse de Viking Ireland
Good Afternoon Jeanette
Thank you for your review.
We are pleased to hear you experienced a fast delivery. Thank you for sharing your feedback.
Kind regards
Karen
Viking Customer Service
Got what i ordered with no delays👍
13 juillet 2026
Réponse de Viking Ireland
Good Afternoon Joe
We are glad to hear your order arrived without delay. We appreciate your positive feedback.
Many thanks
Karen
Viking Customer Service
Your driver did not notify me about the…
Your driver did not notify me about the delivery and did not call me in advance. I don't know how he managed to get inside by himself. There is an intercom here, and he should have used it.
Also, the package was not properly wrapped. Everything was visible, which is not acceptable because it could easily be stolen.Overall, the delivery was not handled professionally, and I expected a much higher standard of service.
13 juillet 2026
Réponse de Viking Ireland
Good Morning
Thank you for your review.
We are sorry to hear of your experience with delivery. We have your account details and will be in touch shortly.
Kind regards
Karen
Viking Customer Service
Stationery order
I made an order and it arrived very promptly and the staff over the phone were super friendly and helpful.
I always get great customer care with Viking.
Many thanks
Irene @ Snug Counselling
9 juillet 2026
Réponse de Viking Ireland
Good Morning Irene
Thank you for your 5* review.
We are so happy to hear that your order arrived promptly and that our team provided friendly and helpful service. We truly appreciate your kind words about our customer care. Thank you for your wonderful feedback.
Kind regards
Karen
Viking Customer Service
Good service & delivery
Good service & delivery. My order was sent in 2 lots, which I consider very wasteful of logistics, road miles, drivers wages, etc etc & certainly would eat into any company profit margins - which eventually must trickle down to the prices we pay to Viking !!
13 juillet 2026
Réponse de Viking Ireland
Good Morning
Thank you for your review.
We are pleased you recevied a good service and delivery. We have your account details and will contact you reference your delivery.
Kind regards
Karen
Viking Customer Service
Réponse de Viking Ireland
Good Afternoon
Thank you for your 5* review.
We are pleased to hear you are happy with the product, pricing, and our prompt delivery. Thank you for your positive feedback.
Kind regards
Karen
Viking Customer Service
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