Delivery of shoes were prompt. After have initial problems getting a QR code for returning (as they were too small) it was dealt very efficiently after an email. A courier was arranged to collect. Tha... Voir plus
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Lisez les avis des autres
I am very pleased with the shoes that I ordered. They were dispatched and delivered immediately. The only issue that I had was having to buy 3 different sizes/widths before I found the perfect pair as... Voir plus
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My order was cancelled due to a stock discrepancy. The email was followed with a request for a Trustpilot review. Here it is, disappointed. How can an order go through if you don't have stock? I had a... Voir plus
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The most comfortable shoes, and the only ones to have helped my feet, knees, hips and back. Take the time to get used to them gradually if you haven’t worn Vionic shoes before, the support they give... Voir plus
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À propos de l'entreprise
- Magasin de chaussures
- Magasin de bottes
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Informations provenant de diverses sources externes
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
Coordonnées de contact
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Royaume-Uni
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3,9
Bien
590 avis
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Awful customer service
Awful customer service. Couldn’t through on the phone. Have to leave a message. Hours before they get back to you.
Ten days and I still do not have a refund.
30 avril 2026
Avis spontané
Réponse de VionicShoesUK
We are very sorry to hear about your experience and understand your frustration. Please accept our sincere apologies for the delay and difficulty reaching our team. One of our advisors has now processed your refund, and this should appear back in your account shortly. Thank you for your patience.
Many thanks - Customer care
I am very pleased with the shoes that I…
I am very pleased with the shoes that I ordered. They were dispatched and delivered immediately. The only issue that I had was having to buy 3 different sizes/widths before I found the perfect pair as there were no local shops selling a good choice to try on. Having said that I found customer service very responsive and helpful, and I was refunded promptly for the 2 pairs that I had to return. Overall a very positive experience. Thank you Vionic
29 avril 2026
Avis spontané
Réponse de VionicShoesUK
Thank you so much for your lovely feedback. We’re delighted to hear you found the perfect pair and that our customer service team could assist you throughout the process. We truly appreciate your patience and support, and we hope you continue to enjoy your Vionic shoes!
Many thanks - Customer care
The most comfortable shoes
The most comfortable shoes, and the only ones to have helped my feet, knees, hips and back.
Take the time to get used to them gradually if you haven’t worn Vionic shoes before, the support they give is very effective.
Also worth noting is the super customer service; very helpful and quick to deal with a small issue I had.
14 novembre 2025
Avis spontané
Réponse de VionicShoesUK
Thank you so much for sharing your experience with us.
We’re delighted to hear how comfortable your Vionic shoes have been and that the support has made such a positive difference to your feet, knees, hips, and back. You’re absolutely right — taking time to adjust is key, and we’re so pleased the support has worked effectively for you.
It’s also lovely to know our customer service team was able to help quickly and resolve your issue. Thank you for your kind words and for recommending Vionic — we truly appreciate your support.
Delivery of shoes were prompt
Delivery of shoes were prompt. After have initial problems getting a QR code for returning (as they were too small) it was dealt very efficiently after an email. A courier was arranged to collect. Thank you.
7 mai 2026
Avis spontané
Réponse de VionicShoesUK
We’re really pleased to hear that your delivery arrived promptly. We’re sorry for the initial issue with accessing the QR code for your return, but it’s great to know our team was able to resolve this quickly and arrange a courier collection for you.
Thank you for your patience and for taking the time to share your experience!
Many thanks - Customer care
I am very grateful to Kimberley Collman…
I am very grateful to Kimberley Collman for the patience and assistance she has afforded me in order to return a pair of slippers that sadly turned out to be unsuitable for me. As I am disabled and housebound I am not able to deal with returns unless they are picked up from my address. Kimberley went above and beyond to enable my request. She did a great job!!!
7 mai 2026
Avis spontané
Réponse de VionicShoesUK
Thank you so much for taking the time to leave such a thoughtful review.
We’re truly grateful for your kind words and for sharing your experience. We’re especially pleased to hear how supportive and patient Kimberley was in assisting you with your return. Providing accessible and considerate service is extremely important to us, and it’s wonderful to know Kimberley went above and beyond to arrange a collection that worked for you.
We’ll be sure to pass on your lovely feedback to her!
The shoes I bought did not fit me but…
The shoes I bought did not fit me but that wasn't Vionic's fault. I was advised by podiatrist to get a bigger size. When I asked Vionic to return them they were extremely helpful and efficient. The return process was very easy.
6 mai 2026
Avis spontané
Réponse de VionicShoesUK
Thank you for your kind feedback. We’re really pleased to hear you found the return process easy and that our team was able to assist you efficiently. We appreciate you taking the time to share your experience and hope to see you shopping with us again in the near future.
Many thanks- Customer care
Disappointed
My order was cancelled due to a stock discrepancy. The email was followed with a request for a Trustpilot review. Here it is, disappointed. How can an order go through if you don't have stock? I had a discount code perhaps someone was paying full price.
30 avril 2026
Avis spontané
Réponse de VionicShoesUK
We’re really sorry for the disappointment caused by your order being cancelled. This was due to a stock discrepancy, and not in any way related to discount codes or other customers’ purchases. We understand how frustrating this is and are working to improve our systems to prevent it happening again.
We appreciate your feedback.
Many thanks- Customer care
Happy with the outcome
I had an issue with a pair of Trainers but I must say the Company were very fast & very mannerly & rectified my problem almost immediately .
Everything was done in a very professional & a very polite manner.
27 avril 2026
Avis spontané
Réponse de VionicShoesUK
Thank you for your kind words! We’re glad we could resolve the issue quickly and that you found our team professional and polite. We really appreciate your feedback!
Many thanks- Customer care
Great advice
Due to a problem with my gait following a brain injury I needed information about the construction of the shoes. I received a very helpful response that contained useful information and advice. I have now ordered my first pair of Vionic shoes. Thank you Kimberley.
30 avril 2026
Avis spontané
Réponse de VionicShoesUK
Thank you for your kind feedback! We’re so glad Kimberley could provide the information and support you needed. Wishing you all the best with your first pair—we hope they work perfectly for you!
Many thanks- Customer care
Quality service
I bought a lovely pair of loafers which unfortunately started making a creaking noise rendering them unwearable.I have numerous pairs of vionic shoes and have never had a problem with them,i love them.I emailed vionic who responded very promptly, offering advice to try to remedy the problem. When this didn't work I was offered a refund straight away. Great service from Kimberley at vionic. I look forward to ordering my next pair.
24 avril 2026
Avis spontané
Réponse de VionicShoesUK
Thank you for your thoughtful review! We’re sorry about the issue with your loafers, but we’re glad Kimberley could assist quickly and resolve it for you. It’s great to hear you love your Vionic shoes—we look forward to helping you find your next perfect pair!
Many thanks- Customer care
Although the shoes didn’t fit me well…
Although the shoes didn’t fit me well they were lovely, and the customer service was really professional, and easy.
30 avril 2026
Avis spontané
Réponse de VionicShoesUK
Thank you for your feedback! We’re sorry the fit wasn’t quite right, but we’re glad you liked the shoes and found our customer service professional and easy to deal with.
Many thanks - Customer care
The staff are excellent
The staff are excellent. They sorted out a problem I had straight away.
Very efficient service.
Very confident in dealing with this company after sales service is really good and they sort out any problems or queries very promptly.
22 avril 2026
Avis spontané
Réponse de VionicShoesUK
Thank you for your kind feedback! We’re really glad our team could resolve your issue quickly and provide efficient service. It’s great to hear you feel confident in our after-sales support—we’re always here to help.
Many thanks - Customer care
Worth the price
Vionics are more expensive than my usual footwear - but totally worth it. They were recommended by my podiatrist and I now have quite a few pairs! Great quality and good for my feet and the one time I had a problem they replaced them. Totally recommend.
24 avril 2026
Avis spontané
Réponse de VionicShoesUK
Thank you so much for your lovely review — we really appreciate it. It’s wonderful to hear that your podiatrist’s recommendation has worked so well for you. We’re also glad our team were able to help quickly when you had an issue. Thank you for recommending us.
Many thanks - Customer care
Soles fall apart and create a tripping safety issue.
Shoes looked OK at first. Terrible quality in the soles. I cant honestly say they are the worst shoes I have bought due to them falling apart so quickly. The soles just peel off then you end up tripping over them if your not even aware. They are a health and safety issue whilst being poor quality. I have tried four types of glue to try and repair them and they cannot be repaired. I 100% say I would avoid these ever again after my first experience with them. Please bare in mind I had only used them a dozen times as I have a wide variety of shoes. They fell apart very quickly and within a few months. This won't be a one off defect as many others are experiencing the same issue if you read through the reviews. Thanks for the reply. Also, you mentioned the customer service team contacted me. I have had no contact and nothing is in spam emails. Maybe this is a generic reply to the review and understand if this is the case.
26 avril 2026
Avis spontané
Réponse de VionicShoesUK
Thank you for your feedback. Our customer service team has been in contact with you regarding this matter. After reviewing the information provided, we believe the glue separation seen after four years of use is consistent with normal wear and tear rather than a manufacturing fault. As the trainers have also been repaired using adhesive, this limits our ability to assess their original condition through our warranty process.
Many thanks - Customer care
Amazing customer service
Amazing customer service, I had a small issue with my order so I contacted their support team email and got a quick response remediating my situation as fast as possible. The product quality is really good and the brand will take any quality complaints very seriously.
20 avril 2026
Avis spontané
Réponse de VionicShoesUK
Thank you so much for your wonderful review.
I’m really glad we were able to resolve the issue with your order quickly — our team always aims to put things right as fast as possible. It’s great to hear you’re happy with the product quality, and we truly appreciate you recognising how seriously we take any quality concerns.
Many thanks - Customer care
If you ever need anything in the future, please don’t hesitate to get in touch.
Great shoes, great customer service
I received my shoes as ordered, but there was a problem with one of them. I contacted Vionic and received an immediate response. The matter was quickly and helpfully resolved. I can't praise Vionic's customer service enough, particularly Kimberley. I love my shoes. They are a perfect blend of fashion and physical support, ideal for any situation.
16 avril 2026
Avis spontané
Réponse de VionicShoesUK
Thank you so much for taking the time to share your experience.
I’m really pleased to hear that we were able to resolve the issue with your shoes quickly, and it means a lot to know that you felt well supported throughout. I’ll make sure your kind words are passed on to Kimberley — she’ll be delighted to hear your feedback.
We’re thrilled that you love your shoes and that they’re giving you both style and support. Your review is truly appreciated.
Many thanks - Customer care
Return hiccup
I ordered 3 pairs of trainers and decided 2 pairs needed to be returned. Unfortunately I put the wrong pair in the return bag. I phoned Kimberley who was very understanding and helpfully sorted out the returns and reordered the pair I actually wanted. Very pleased 😊
17 avril 2026
Avis spontané
Réponse de VionicShoesUK
Thank you so much for your lovely review.
I’m really glad we were able to get everything sorted for you. Mistakes with returns can happen to anyone, and I’m pleased Kimberley could help organise the correct pair and make the process as smooth as possible for you.
We truly appreciate you taking the time to share your experience, and I’m delighted to hear you’re very pleased.
If you ever need any further help, please feel free to get in touch.
Many thanks - Customer care
Excellent service shoes came so…
Excellent service shoes came so quickly, unfortunately had to return a pair Customer Service was excellent and new pair came just as quick.
9 avril 2026
Avis spontané
Réponse de VionicShoesUK
Thank you so much for your lovely review. We’re delighted to hear your order arrived quickly, and we’re equally glad that our customer service team could support you smoothly with your return. It’s great to know your replacement pair reached you just as fast.
We really appreciate you taking the time to share your experience.
Many thanks- Customer care
I’ve bought several pairs of Vionic…Excellent service and I wouldn’t hesitate to recommend them
I’ve bought several pairs of Vionic shoes and have always been pleased with both the quality and comfort. My most recent pair had a minor issue, but customer support handled it quickly and without any fuss.
They resolved things in a very fair and straightforward way, which I really appreciated. Great service all round.
9 avril 2026
Avis spontané
Réponse de VionicShoesUK
Thank you so much for taking the time to share this wonderful feedback. We’re delighted to hear that you’ve consistently enjoyed the quality and comfort of your Vionic shoes, and we truly appreciate your loyalty.
I’m sorry to hear there was a minor issue with your most recent pair, but I’m very glad our customer support team was able to resolve everything quickly and smoothly for you. It’s great to know the process felt fair and straightforward — that’s exactly the experience we aim to provide.
Thank you again for your kind words and for being a valued customer.
Many thanks - Customer care
Order cancelled without any direct notification
Ordered through PayPal got "expecting order " from Evri then nothing. No direct contact to let me know order had been cancelled and it was only on clicking through PayPal payment on to details I discovered this. In this day and age customers canand should be easily contacted,automatically, if a problem arises surely.
Appreciated the speedy response and if this has highlighted a problem that can be sorted for the future that is fair enough. Changed my rating from 1 to 3.
9 avril 2026
Avis spontané
Réponse de VionicShoesUK
Thank you for taking the time to share this — I’m really sorry you had that experience. You’re absolutely right that customers should be contacted automatically if an order is cancelled or if something goes wrong, and it’s understandable that discovering the issue through PayPal rather than from us would be frustrating.
Your feedback is genuinely appreciated, and it’s something we’re actively working to improve so situations like this don’t happen again.
If there’s anything still unresolved, I’m here to help.
Many thanks- Customer care
Just to add - we really appreciate that you have changed your rating from a 1* to a 3* - thank you.
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