Vision Motors Avis 

I purchased a Jeep from Vision in June and was initially assured that it had been fully serviced and professionally valeted. At first glance, the car appeared fine, so I bought it along with the extended warranty. However, as soon as I drove off the lot, the service light came on, accompanied by a stop/start error message. When I returned to the dealership, I was told the car just needed to be driven for another 20 miles or so.
Upon arriving home, I discovered that the car was far from the advertised condition. The interior was filthy—gunk stuck in the door panels, food wedged between the seats, stains throughout the upholstery, and even children’s toys left in the seat pockets. It was clear that aside from a superficial clean around the driver’s seat, the car had not been properly valeted. I liked the car, so I decided to deep clean it myself, but this was not what I expected.
Worse still, the service light and error message persisted. When I called the dealership, I was told to ring back the next day when someone who could help would be available. As I continued to drive the car, more problems emerged: a noticeable knocking sound from under the passenger side at low speeds, a warning to check the daytime lights (even though both were functioning fine), and a terrible rattling noise from the driver's side speaker.
I was told a local mechanic would visit within the week, but that never happened. Eventually, I returned the Jeep, was provided a courtesy car, and was assured all issues would be fixed within a week or two. However, getting a suitable courtesy car turned into a nightmare. The first three cars I was given were unacceptable—one had dirty socks tucked in the door, another reeked of cigarette smoke, and the third didn’t even have a valid MOT, something I had to point out to the dealership.
Frustrated, I requested a refund but was persuaded to give them another chance as they would get the problems fixed in a matter of days. A few days later, I picked up the Jeep, believing everything was finally resolved. Unfortunately, the knocking sound was worse than ever, and the speaker rattling made it impossible to listen to anything. By now, I had lost confidence in Vision's ability to fix the issues and didn’t want to go through the courtesy car situation again, so we arranged for a local mechanic to assess the car. They found that the anti-roll bar was completely loose on one side and that the speakers needed replacing - I don’t know how this was missed the first time. Despite their promise to sort it out quickly, I heard nothing for three weeks after the mechanic inspected it and had to chase Vision for an update.
After again taking time off work for the scheduled repair, the mechanic couldn’t come due to illness, and now, 20 days since that point, I’m still waiting for a reschedule. It’s been 10 weeks since I bought this car, and it remains faulty. I’m now hesitant to even drive it, given the ongoing issues.
Vision promised excellent aftercare, but I’ve had to chase them at every step. The extended warranty feels like a waste that I regret purchasing, given the poor after-sales service. Waiting over two months for a car I purchased to be in working order is unacceptable.

I bought a vehicle from them and they made me sign up for AU warranty. A warranty company that has a failed reputation. From the first day they delivered my car, it had major issues that they told me to refer to the warranty company to sort the issue. No garage will take my vehicle as they don't not have good record of the warranty company.

I bought a car 3 weeks ago. 1 month warranty given. The car developed problems. Had it diagnosed as offside drive shaft, callipers and a faulty air hose. They didn’t want to know, said it was due to wear and tear. I’d only had the car 3 weeks. How did it get through the MOT? I offered to pay half but they didn’t want to know. I WOULD NOT RECOMMEND.

Oh dear, so many so called refundable deposits,myself included.Check out Vision motors complaints on fb. They took my "refundable " deposit over the phone,never sent the promised receipt. I didnt want the car after I viewed it,I had reservations when I checked the MOT history and found it had no MOT for 8 months and the previous ones had lots of comments on them.Refused to return my so called "gauranteed deposit". would not answer mails or phone calls. Looks like this is done to lots of people.Glad I dodged a bullet so many of their cars seem to be unroadworthy. Do yourself a favour and use a reputable dealer,these aren't.

One star as I couldn’t leave zero. They sell unsafe cars and repeatedly lie. We had to take them to court in the end and won. Read the fb page for hundreds of similar stories. AVOID AT ALL COSTS.

Absolutely awful company. Paid a £100 reservation fee for a Kuga in June over the phone as we lived over 100 miles away and intended going to see the car that weekend. We had written proof from them that if we changed our mind we would get a full refund. We did change our mind the next morning after luckily reading the Trust Pilot reviews about the awful garage and doing a few of our own checks using the car reg and looking at the MOT history!! It took 7 weeks to get our money back. Hundreds of phone calls, endless e mails including sending photo screen shots of all communication between us and the sales staff saying the refund would be issued to us. The amount of lies they told us, the refund had been authorised and would be in the bank by Friday. Then it hadn’t been authorised by the Sales manager Greg. Spoke to Greg who said it had to be authorised by the business owner!! Then they said we had been to view the car so we couldn’t get the refund anymore. We definitely hadn’t been to see it as we were in France for two weeks!! They lie time and time again in the hope you will give up chasing them for your refund but ai was determined to get it back. The amount of calls they must take everyday fobbing people off who are waiting for refunds must be unreal!! Awful, highly unprofessional, lying, nasty, cheating company!!! Avoid, avoid, avoid!!!

Just bought and picked up a Volvo S40 today when ready, staff are very helpful and informed me of everything. On collection Greg was very helpful, polite and helped make the whole process a pleasure. 5 stars all the way. I will continue to use this company from now on.

Absolutely lovely car dealership and the staff are more welcoming, willing to do anything to help customers new and old. I myself have a 2014 Audi A6 from this place and they are always at hand to help. I would highly recommend getting a used car from their showroom.

Extremely bad experience. DO NOT DEAL WITH THEM. LIARS AND CHEATERS. Irresponsible behaviour. They fixed me a car FORD S-Max vignale, which started serious engine leaks from the third day of driving. Despite several visits and garage inspections, they are denying to return the car without any justification, which is a legal right of the purchaser.
It has been 2 months and They have the car and the money.
The manager and sale agent fails to take the responsibility and says it is the owner who denies, and the owner won’t talk to me.
I am going legal and will make sure they pay this and extra damages. I am also considering to file a business winding petition.
Now after 5 months of misconduct. They finally agree to pay my money back along with my material loss in warranty and insurance. Say that they posted a cheque via regular post. Which has not been received after 5 days

While Jake was professional he did not respond a lot of time.
Deposit was taken with full understanding that it is refundable up until point of sale. I decided I didn't want the car anymore and now they will not refund me my deposit.
Scam garage avoid at all costs

As per a lot of the reviews on this site, I was initially apprehensive about buying a car on their website, however I shouldn't have been. I dealt with both Paul and Greg throughout the process, and both were extremely. Everyone else at the dealership was extremely helpful as well. I would highly recommend them to anyone looking for a car

I was quite worried about buying a car I had not seen, but my worries were unfounded. I bought a BMW X3 and found it in perfect condition, the customer service was fantastic and I am very grateful with all the people I have met starting from Paul who was very proactive to inform me once the car was ready for a test drive. I Will definitely come back to them for my next car and I would recommend them to anyone.

I bought a used 2019 Suzuki Vitara from Vision Motors, customer service was great, always friendly and dealt with everything excellently. Many thanks to Jake and Paul at the dealership, they were very helpful and got back to me at all times. They helped even helped me secure financing despite having a low credit score, which was a great relief. The car was in pristine, like-new condition, exceeding expectations. I highly recommend this dealership to anyone looking to purchase a used vehicle.

I want to thank the staff at Vision Motors for my lastest purchase of a 2017 Honda Civic, My salesman Greg was just great to deal with. From the moment I walked in all the staff were very welcoming and extremely helpful. They helped me with everything, the support, advice and after care has been outstanding. I would recommend them again and again. Thanks guys.

I wrote a review about this disgusting company before, but after trying to get my £100 deposit back, which they agreed to give, Phil said if I removed the review, I would stand a better chance. So much for me believing them.
I had put a deposit down on a car, but because it was not onsite, Greg offered to send a video to me to view, if I put the deposit down, he wrote on the receipt a full refund would be given, if I decided not to go ahead. I decided not to buy and let Phil know, he said the refund would be arranged for me. This was the 5th of June 2024, after at least 12 messages, 5 phone calls and 2 emails, I am still waiting.
Go onto Vision Motors Direct complaints on Facebook and read the reviews on that, who now have over 200 members.
Keep well away from these con men.

Great company fair and professional

Refreshing to experience customer service at its highest level. 👏🏼👏🏼👏🏼
We got an honest answer when questions were asked. Even though we were meticulous and maybe a tad awkward !
We still got options !
We got the result we wanted ! And all within a week! Hats off !
Very impressive… we will most definitely be recommending you to our friends & family ! 💎

Very pleased with my new car from Paul Shaw, was quick and easy. Will definitely be back again

The advertised car was at a very good price and paul dealt with my enquiry speedily and fully. Excellent customer service. I would certainly use Vision Motors when buying another car.

My first experience with Vision Motors has been outstanding in every aspect, I contacted them a couple of days indicating my interest in one of their vehicles, the salesman was very good and informative, without being pushy, he offered me a fair price for my trade-in, when I got to the location I was made very welcome and treated very professionally and completely by all of the staff and the lady who took me for a test drive guided through the paperwork process was fantastic. I will definitely be back.