Encountered Alex today Vidafine Aberdeen....He was absolutly excellent...sorted all my issues...explained clearly and helpfully!... an asset to your company ....refreshing to meet such a helpful young... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement2c Bon Accord Shopping Centre, AB25 1HZ Aberdeen, GB
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Lisez les avis des autres
Steph gave me a great deal on a new phone, trade in bonus was fantastic. Wouldn't have known about it. Thanks Steph from your favourite customer.
L'entreprise a répondu
I’d like to give a huge thank you to Alex at the Vodafone shop in the Bon Accord Centre, who helped my wife today with what was a particularly stressful and complicated situation. Her phone and... Voir plus
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After a brief navigation through a tree of support choices, I was connected with an utterly lovely man who sorted all my problems very quickly and with great calm. The experience was very calming and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Aberdeen Bon Accord
Écrit par l'entreprise
Coordonnées de contact
2c Bon Accord Shopping Centre, AB25 1HZ, Aberdeen, Royaume-Uni
4,6
Excellent
399 avis
Aucun historique récent de demande d’avis
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Les gens ont aussi consulté
Customer service
I came into Vodafone this morning. I had a lot of difficulty with my broadband unfortunately a young lady helped me and she was so helpful. She set up my app my all my personal details she created and help me and also telephone to the engineers which she really helped me successfully and I so appreciate every bit to help then as I’m not very good on the computer myself at my age 67 which I’m still a young lady laugh out loud The lady that helped me in Vodafone her name is Fadumo.
10 janvier 2025
Avis spontané
Réponse de Vodafone UK - Aberdeen Bon Accord
Hi Carmen,
Thanks for taking the time to write such a great review! We're delighted that Fadumo was able to resolve your broadband query. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service from Paul at Vodafone…
Great service from Paul at Vodafone Aberdeen. Thank you.
5 janvier 2025
Avis spontané
Réponse de Vodafone UK - Aberdeen Bon Accord
Hello, Stuart,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
A great in-person experience at Bon…
A great in-person experience at Bon Accord Vodafone. Always prefer face to face contact and their customer advisor Mel was brilliant. Knowledgeable on all products and deals and very personable too. Walked away with a better priced deal than expected.
3 janvier 2025
Avis spontané
Réponse de Vodafone UK - Aberdeen Bon Accord
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Came into store today for help with my…
Came into store today for help with my new phone and Steven was a great help
28 décembre 2024
Avis spontané
Réponse de Vodafone UK - Aberdeen Bon Accord
Hello,
This is lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Paul was great company and customer…
Paul was great company and customer service 👏
23 décembre 2024
Avis spontané
Réponse de Vodafone UK - Aberdeen Bon Accord
Hi Rachel,
Thanks for the great feedback for Paul, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Réponse de Vodafone UK - Aberdeen Bon Accord
Hi Alex,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Aberdeen Bon Accord
Hi Lukasz,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
"I absolutely hate Vodafone
"I absolutely hate Vodafone. Their customer service is a nightmare – endless waits, no resolutions, and being passed from one department to another. Their billing is a mess with hidden charges and errors they never take responsibility for. The network coverage is terrible, with constant dropped calls and slow data even in cities. Their promises about 5G are a joke. Avoid Vodafone at all costs!"
20 décembre 2024
Avis spontané
Réponse de Vodafone UK - Aberdeen Bon Accord
Hi Vladyslav
We appreciate you sharing your review. This really isn't what we’d expect to see and would love the opportunity to turn this around. If you'd like to feed anything back, or need further support, please pop our team a message on: Facebook - vodafone.uk/3lCYUxW X (formally Twitter) - vodafone.uk/3LXh2xl Instagram - https://ig.me/m/vodafone Just let them know you left a review.
Thanks, Vodafone Social Media Team
New start…
We were here today sorting out our new contract, broadband band and sim, Steph was so behond helping us, understanding the options and giving us the best advice and time.
Thanks Steph!!
18 décembre 2024
Avis spontané
Réponse de Vodafone UK - Aberdeen Bon Accord
Hi Juan. Thank you for your review for Steph. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very great experience
Very great experience. Steph the Store assistant manger is always helpful and gives to people high standard customer service.
17 décembre 2024
Avis spontané
Réponse de Vodafone UK - Aberdeen Bon Accord
Hi Beata,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Steph was phenomenal today
Steph was phenomenal today, great service and a great deal
17 décembre 2024
Avis spontané
Réponse de Vodafone UK - Aberdeen Bon Accord
Hi Ian,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Great service
Chris was great, very helpful and gave me clear, informed options.
15 décembre 2024
Avis spontané
Réponse de Vodafone UK - Aberdeen Bon Accord
Hello, Kirsty,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Supet helpful and patient
Supet helpful and patient. Chris in the Bon accord store was great. Explained everything well and kept his patience when i asked for the wrong phone and didnt realise till the end.
15 décembre 2024
Avis spontané
Réponse de Vodafone UK - Aberdeen Bon Accord
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
came into store today for an upgrade
came into store today for an upgrade, Steven got me a great deal
14 décembre 2024
Avis spontané
Réponse de Vodafone UK - Aberdeen Bon Accord
Hey Alex,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ana is the best customer service ever…
Ana is the best customer service ever 👍🤟❤️⭐️⭐️⭐️⭐️⭐️
9 décembre 2024
Avis spontané
Réponse de Vodafone UK - Aberdeen Bon Accord
Hello, Tana,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thank you for all your help Steven
Thank you for all your help Steven, top man
7 décembre 2024
Avis spontané
Réponse de Vodafone UK - Aberdeen Bon Accord
Hi James. Thank you for your review for Steven. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Aberdeen Bon Accord
Hello, Bert,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Worst Provider - Avoid !
The worst provider ever! -- avoid this scam company !! I got a phone on contract for £45 for 24 months.. After 6 months they decided to push to £56 months! -- like a joke!! - so I had to pay this amount for the whole 24 months! .. and then when the contract ended, they decided to charge me extra for a month even though the contract ended.. They give you BS like its advanced payment etc and they will refund you .. now I am wasting my time in getting my refund from them !--- SCAMMMM SCAAMMM SCAMMMM !! just AVOID this company. Go with O2 or EE, even if you have to pay more!
3 décembre 2024
Avis spontané
Réponse de Vodafone UK - Aberdeen Bon Accord
Hi Dhaval,
We would like to take a look over your account, so we can understand why your bill increased and see how we can help. If you would like us to do this, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK.
Thanks,
Vodafone Social Media Team
Merry Chris Mas
Chris mas was very helpful and informative. He was also very pleasant. Overall a wonderful experience. We had to leave and come back to the shop and he remembered us and made us feel very welcome.
3 décembre 2024
Avis spontané
Réponse de Vodafone UK - Aberdeen Bon Accord
Hi Natalie,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Chris and Max were super helpful and…
Chris and Max were super helpful and made the visit in store easy - and fun.
2 décembre 2024
Avis spontané
Réponse de Vodafone UK - Aberdeen Bon Accord
Hi Lesley,
It's great to hear about your recent experience, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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