My mother (89 years old) was having problems setting up her new phone and I took her to the Vodafone shop in Andover to get some help. The transfer process from her old phone to the new one turned out... Voir plus
L'entreprise a répondu
39 High Street, SP10 1LP Andover, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
My mother (89 years old) was having problems setting up her new phone and I took her to the Vodafone shop in Andover to get some help. The transfer process from her old phone to the new one turned out... Voir plus
L'entreprise a répondu
I needed a lot of help sorting out my phone and being a complete dinosaur when it come to anything technical, I went to your Andover branch and as soon as I walked in I was greeted with a very friend... Voir plus
L'entreprise a répondu
I inadvertently got my SIM card stuck halfway in the slot in my old mobile phone. Ross was on it immediately. He worked efficiently to fix the problem and set up my new phone. Ross gave me lots of gr... Voir plus
L'entreprise a répondu
The process was made very simple. I was able to open a mobile Broadband account with no issue at a good price. It is always frustrating to have to wait to see someone but once I was assisted by Paige,... Voir plus
L'entreprise a répondu
Écrit par l'entreprise
39 High Street, SP10 1LP, Andover, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Rob was extremely helpful and very clear when explaining the problems I was encountering.

Réponse de Vodafone UK - Andover
Jake gave us an excellent service and got a great deal and will definitely be staying with Vodafone

Réponse de Vodafone UK - Andover
Excellent service from Joshua and nice, helpful friendly staff.

Réponse de Vodafone UK - Andover
Great service from Jake in store today getting new contracts in place.

Réponse de Vodafone UK - Andover
Very good experience and Jake was very helpful.

Réponse de Vodafone UK - Andover

Réponse de Vodafone UK - Andover
Jake was very helpful and assisted in setting up my disney+ and very informative

Réponse de Vodafone UK - Andover
Joshua was terrific
He answered all my questions ( which were many,as I am very cautious when purchasing expensive items that need to last me a long while ). He explained in detail how the phone would work and breakdown of the costs and guided me through the process. Joshua was very friendly and approachable and at no time made me hurry into anything. He also explained the waiting time for my phone which was 5-7 days. I asked if it could be delivered to Vodafone shop,as saves me waiting at home for delivery/ and to be signed for,as I could be at work when it’s due to arrive. So I’ll be collecting it at the shop itself and they will transfer all my data etc… over ( they do charge a fee,but I’m happy with that ).
All in all ,I’m pleased with the outcome and the service I had today. Joshua was great 👌. Please forward ok my thanks again to him. I am very careful and cautious when buying technology products. So this was a good day for me

Réponse de Vodafone UK - Andover
I inadvertently got my SIM card stuck halfway in the slot in my old mobile phone. Ross was on it immediately. He worked efficiently to fix the problem and set up my new phone. Ross gave me lots of great advice regarding mobile phones in general and how to save money on my contracts. Ross was friendly, patient and very knowledgeable. I highly recommend the Andover Vodafone store for all your tech needs and requirements.

Réponse de Vodafone UK - Andover
Jake was extremely helpful in setting up new contracts for my three mobile devices and my broadband. He explained everything with great clarity. A very good in-store experience and would recommend the Andover store.

Réponse de Vodafone UK - Andover
Jake was really helpful, knowledgeable and great customer service, saved me a lot of money. Definitely recommend

Réponse de Vodafone UK - Andover
Ross was helpful and helped with sorting my new phone out

Réponse de Vodafone UK - Andover
I went in to the Andover store again today to pick up my new phone and was delighted to have been helped with swapping over to my new phone. It was Rob that helped me this time and he was wonderfully informative and showed me what my new phone can do. A big thank you for a wonderful service!

Réponse de Vodafone UK - Andover

Réponse de Vodafone UK - Andover
Terri was very knowledgable and really helpful in my query and helped me get my new phone

Réponse de Vodafone UK - Andover
Joshua was very nice and knowledgeable, he was happy to ask a colleague for some assistance rather than try to fumble through , which was great .
Lovely guys in the shop, had a laugh also .
Great customer service
Fixed my problem.

Réponse de Vodafone UK - Andover
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.