Mai dealt with us with the utmost patience. She really explained everything clearly & was very helpful…… Excellent experience…. Thanks Mai. !!
L'entreprise a répondu
Établissement
Changer d'établissementUnit 11 (No 54) , Eastgate Shopping Centre, SS14 1AE Basildon, GB
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Mai was very helpful with our last phone purchase a few weeks back so we were very happy to see her when we returned today. She went through all the options very clearly and was very patient with us.... Voir plus
L'entreprise a répondu
Mai, I had good experience with her. She was really good at what she does. Good customer service, welcoming approach.
L'entreprise a répondu
I came into the Basildon store to collect an iPhone for my daughters birthday. I can honestly say Phan who was assisting me was absolutely incredible. Friendly, super efficient, and went above and bey... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - Basildon
Écrit par l'entreprise
Coordonnées de contact
Unit 11 (No 54) , Eastgate Shopping Centre, SS14 1AE, Basildon, Royaume-Uni
4,9
Excellent
186 avis
Demande des avis aux clients
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Les gens ont aussi consulté
Tia was most helpful and assisted me…
Tia was most helpful and assisted me with all my technical questions. 10/10
7 février 2025
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Phan in the Vodafone Basildon store was…
Phan in the Vodafone Basildon store was very helpful and amazing service!
6 février 2025
Avis spontané
Réponse de Vodafone UK - Basildon
Hi there,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Was great experience.
Was great experience.
Served by Phan Boi, she is amazing and very helpful.
Thanks a lot Phan for your kind help
25 janvier 2025
Avis spontané
Réponse de Vodafone UK - Basildon
Hi Mohamed,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Phan the assistant manager was…
Phan the assistant manager was absolutely brilliant, I could not of expected the outstanding service that I received, cannot speak highly enough of her
19 janvier 2025
Avis spontané
Réponse de Vodafone UK - Basildon
Hello, Jonathan,
It's always our aim to provide a helpful service, so it's great to hear that Phan delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Went into store as the battery on my…
Went into store as the battery on my current device was broken and couldn't charge I was helped by Scott who helped me pick a new phone out that suited my needs and budget
18 janvier 2025
Avis spontané
Réponse de Vodafone UK - Basildon
Hi Beth,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Tia was a great help helped me…
Tia was a great help helped me understand everything, good experience
11 janvier 2025
Avis spontané
Réponse de Vodafone UK - Basildon
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
William was very helpful and…
William was very helpful and knowledgeable, nice man to do business with. Would recommend my friends and family
10 janvier 2025
Avis spontané
Réponse de Vodafone UK - Basildon
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Phan was extremely helpful in making my…
Phan was extremely helpful in making my decision with my new contract , made the upgrade extremely easy for myself and my partner. Went above and beyond in general whilst dealing with us , would highly recommend Phan.
4 janvier 2025
Avis spontané
Réponse de Vodafone UK - Basildon
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Transaction id CDH-0000000361318591
Transaction id CDH-0000000361318591.
Great service from William
23 décembre 2024
Avis spontané
Réponse de Vodafone UK - Basildon
Hi Mark,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Good service from del
23 décembre 2024
Avis spontané
Réponse de Vodafone UK - Basildon
Hi there,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Scott listened.
Scott listened to what I wanted and didn’t push me to get into anything I didn’t. He was helpful and explained everything as he went.
22 décembre 2024
Avis spontané
Réponse de Vodafone UK - Basildon
Hi Christine,
This is lovely feedback for Scott. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Phan the best customer service representative I've ever met!
Fantastic customer service second to none!
I was very unhappy with my current brand band provider talk talk. Spoke to phan at the Basildon branch, and the information she gave me lead me to sign up without hesitation. Fantastic knowledge. So helpful and informative. Informed me of bonuses and extras. And keeping my costs low while still having Fantastic service.
Really can't recommend phan enough she is top of the class and I belive she should train all new staff in all stores and branches to ensure the customer care and satisfaction you receive will be 1000% ! Thank you !
My transaction I'd
I am a genuinely happy customer ! Xxx
3 décembre 2024
Avis spontané
Réponse de Vodafone UK - Basildon
Hi Bronwyn,
It's really great to see to see that Phan delivered on the excellent service we aim for, allowing you to make a informed decision about your broadband provider. Thanks for choosing us! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Upgraded my phone today in the Basildon…
Upgraded my phone today in the Basildon store. Scott helped me select a new phone which suited my needs very happy with the service very pleasant to speak to.
9 décembre 2024
Avis spontané
Réponse de Vodafone UK - Basildon
Hi Denise,
Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Up grade
Came into the store today and was seen by the assistant manager Phan who was very helpful and lovely and sorted everything out for me
23 novembre 2024
Avis spontané
Réponse de Vodafone UK - Basildon
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Phan was extremly helpful did exatly…
Phan was extremly helpful did exatly what i wanted and got a great deal
23 novembre 2024
Avis spontané
Réponse de Vodafone UK - Basildon
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
I had an iPhone 6 and the phone was…
I had an iPhone 6 and the phone was dying constantly I went into the store and got myself a refurbished phone at a cheap price. Scott Helped me pick out a new phone and had a smile throughout the interaction very helpful and listened well.
15 novembre 2024
Avis spontané
Réponse de Vodafone UK - Basildon
Hi Debra,
We appreciate your positive feedback for Scott. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
My phones battery was not working…
My phones battery was not working correctly as it is old, I visited the Basildon store today and saw Scott who helped me pick a new phone for myself and helped me set it up. Amazing service, excellent young man, thank you.
17 novembre 2024
Avis spontané
Réponse de Vodafone UK - Basildon
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Served by a young lady Sam very…
Served by a young lady Sam very professional very helpful
5 novembre 2024
Avis spontané
Réponse de Vodafone UK - Basildon
Hi Am,
Thank you for taking the time to leave us a 5 star review! We're happy you had such a great experience with us.
Thanks,
The Vodafone Social Media Team
Poor service at Basildon retail store
My partner recently upgraded her phone and traded in her old phone as part of the deal.
She was told that she could drop her old phone in to any Vodafone store for her trade in to be processed.
She went in to basildon retail store today, only to be seen by a woman who was not interested at all.
The advisor said that they don't recieve trade ins in store, and turned her away which was a inconvenience.
This is very poor customer service from the advisor who showed very little interest in helping.
2 novembre 2024
Avis spontané
Réponse de Vodafone UK - Basildon
Hello, Dwayne,
We're sorry to hear about the negative experience which your partner received while visiting the store, as it's our aim to be as helpful as possible to our customers.
Dropping off in a store is a process which we have in place for Trade-Ins, so it's disappointing to hear that your partner was turned away. Your feedback is appreciated so that we can do better moving forward.
Thanks,
Vodafone Social Media Team
Everytime I come into Vodafone I get a…
Everytime I come into Vodafone I get a great service from start to finish and always feel satisfied when I leave
28 octobre 2024
Avis spontané
Réponse de Vodafone UK - Basildon
Hello, Tanya,
This is lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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