Went into the derby store to enquire about a phone upgrade. Rich was the first staff member we spoke to. Very friendly and answered any questions whilst we were waiting to be seen too. Sid was th... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 107-108 , Level 1 intu Derby, DE1 2PG DERBY, GB
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Lisez les avis des autres
I knew exactly what I wanted from a new phone, including size, price and ease of use. I was offered exactly what I wanted, no trying to over-sell or increase my monthly cost for a fancy gadget were I... Voir plus
L'entreprise a répondu
Went in to the derby store today spoke to Jay he was absolutely amazing inwas so nervous going in there as I don't know anything about phones. He helped me get a new phone helped me transfer my inform... Voir plus
L'entreprise a répondu
From the moment we were introduced to our advisor Jade, she put me at ease with her warm & friendly greeting & her wealth of knowledge. Jade too her time to provide me with options so I could... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - Derby
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
Unit 107-108 , Level 1 intu Derby, DE1 2PG, DERBY, Royaume-Uni
4,9
Excellent
283 avis
Demande des avis aux clients
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Les gens ont aussi consulté
Great service from Jade
Great service from Jade
Even transferred my data
10/10
7 juillet 2025
Avis spontané
Réponse de Vodafone UK - Derby
Hey Hayley,
Thanks for the lovely review and fantastic support for Jade.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was served by Ashleigh
I was served by Ashleigh - she was great …so professional , patient , very knowledgeable, polite and supportive. She is without a doubt an asset to the company. Thank you Ashleigh for all your help .
6 juillet 2025
Avis spontané
Réponse de Vodafone UK - Derby
Hey Jane,
Thanks for the lovely review and fantastic support for Ashleigh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very good sarbiice from anjum I think…
Very good sarbiice from anjum I think it is brilliant boy
27 juin 2025
Avis spontané
Réponse de Vodafone UK - Derby
Hey Marita,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very informative,helpful and friendly lol
Jade Very informative,helpful and friendly
19 juin 2025
Avis spontané
Réponse de Vodafone UK - Derby
Hi Dean. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
So helpful, calm and knowledgable
Calm, knowledgable, super nice person. Helped me sort years of my own account neglect and mismanagement.
Thank you so much Hifzah from Derbion, Derby store.
10 juin 2025
Avis spontané
Réponse de Vodafone UK - Derby
Hi David.
We're happy to hear that you had such a positive experience in the Derby store. It's great to know that our agent Derbion was able to help you navigate through your account challenges.
Thank you for sharing your feedback,
Vodafone Social Media Team
Jade has been very helpful and very…
Jade has been very helpful and very patient. Thanks Jade got 2 new sims moved from 02 and got a great deal
10 juin 2025
Avis spontané
Réponse de Vodafone UK - Derby
Hi Sandra.
We're happy to hear that the transfer of your two new SIMs went smoothly and that you got a great deal.
Thank you for your positive feedback,
Vodafone Social Media Team
Réponse de Vodafone UK - Derby
Hey Caryl,
Thanks for the lovely review and fantastic support for Jade.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Very good customer service I spoke with…
Very good customer service I spoke with jade she was very good and she try to do best for me appreciate that
7 juin 2025
Avis spontané
Réponse de Vodafone UK - Derby
Hi Paxshan,
Thanks for your positive feedback and are happy to hear about the great customer service you received.
Thanks,
Vodafone Social Media Team
Jade has made this experience very easy…
Jade has made this experience very easy would definitely come back
Got my Hbb and sim for a great price
7 juin 2025
Avis spontané
Réponse de Vodafone UK - Derby
We're happy to hear that your experience was easy and that you got a great price!
Thanks,
Vodafone Social Media Team
Kady sales assistant
Was served by a lady named Kady. She was excellent helping me find the right phone for my upgrade. Also, assisted me in my data transfer. What a lovely contribution to the team. Need a lot more like her, lovely energy and great presence!
5 juin 2025
Avis spontané
Réponse de Vodafone UK - Derby
We're happy to hear that you had such a positive experience and that you were well-assisted with your upgrade and the data transfer.
Thanks,
Vodafone Social Media Team
Honestly very pleased with the service…
Honestly very pleased with the service I have received today from Hifzah. She has been so good and very helpful. Sorted me and husband both out who was first with O2 but was struggling with them and now we are both happily on Vodafone. She is an asset to your team and a very lovely young lady
27 mai 2025
Avis spontané
Réponse de Vodafone UK - Derby
Hi. Thank you for your review for Hifzah. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Derby
Hey Jay,
Thanks for the lovely review and fantastic support for Max.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful members of staff who were…
Very helpful members of staff who were super friendly. Brillant customer service by Jade who helped me with my order for a smart watch.
3 mai 2025
Avis spontané
Réponse de Vodafone UK - Derby
Hey Liam,
Thanks for the lovely review and fantastic support for Jade. We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Upgraded my phone in store
Upgraded my phone in store, today was guided through the whole process by JADE , extremely helpful and professional service throughout.Data from old device to new all done in store . Thank you Jade again,a happy customer.
3 mai 2025
Avis spontané
Réponse de Vodafone UK - Derby
Hey Nick,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service from jay
15 avril 2025
Avis spontané
Réponse de Vodafone UK - Derby
Hey John,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service from jay will…
Excellent service from jay will definitely come back
10 avril 2025
Avis spontané
Réponse de Vodafone UK - Derby
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I’m very happy with service of Vodafone…
I’m very happy with service of Vodafone with the help of Jade and sayfur .Both were very friendly and welcome with happy faces.We using 3 sim from last 2 years but unsuccessful for all time for Phone and really disappointed.I visited first time Vodafone and give me phone with in seconds.God bless both of them .
1 avril 2025
Avis spontané
Réponse de Vodafone UK - Derby
Hey Lakhwinder,
Thanks for the lovely review and fantastic support for Jade and Sayfur.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
STAY AWAY FROM VODAFONE
I went through Vodafone for a Broadband only connection, I explained to Vodafone that our property had an extension built over the "Internet Duct" (before we bought the property) Vodafone said... NOT a problem as they would inform BT Open Reach of this and they will take care of everything before connecting us. Vodafone gave us a date for "connection" on the day of "Connection" the engineer said "I can't connect you because a ground team has to come first to run the cables" Even though I had told Vodafone of this problem before I placed the order"!! So engineer left (As he was unable/ trained to use a Spade. I connected Vodafone to ask why they had not passed all these details over to BT Open Reach? Only to be told, they would have to wait for a report.......To cut a very long story short! And after many calls being put on hold constantly for 12 minutes at a time!! I eventually told them to cancel my order!! Again this was NOT as straightforward as I thought, constantly being put on hold, passed from department to department (as well as different call centres around India & not being able to understand what was being said to me! I still don't know if Vodafone has cancelled my order because they all tell you something different?!. MY ADVICE TO ANYONE WHO IS THINKING ABOUT INTERNET FOR VODAFONE, TO THINK AGAIN!!!! They are a nightmare, even worse than Sky and Virgin Media. AVOID AT ALL COSTS.
31 mars 2025
Avis spontané
Réponse de Vodafone UK - Derby
Hi,
We truly regret the difficulties you are experiencing with your broadband service and the delays in installation. This does not reflect the level of service we aim to provide, and we completely empathize with your frustration. Please know that we are taking your concerns seriously and are committed to resolving these issues to prevent them from happening again in the future.
If you require additional support, please do not hesitate to reach out to our Broadband team at 0333 304 0191, or you can utilize our Live Chat feature available at this link: http://vodafone.uk/2LCJiTm.
If you would like this to be raised as an official complaint, but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Fantastic experience received from Jade…
Fantastic experience received from Jade and Ashleigh. Very professional service
I would highly recommend
Got what I wanted for a cheaper price
21 mars 2025
Avis spontané
Réponse de Vodafone UK - Derby
Hi Ann,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Avoid this company…
Well where do I start this company takes your money and doesn’t provide a service had very poor internet kept telling them but they wasn’t interested to a point had none at all for a year and now putting missed payment on my credit score avoid them when things go wrong they not bothered 😡
20 mars 2025
Avis spontané
Réponse de Vodafone UK - Derby
Hi Jonathan,
This is something we take seriously. So that we can look into the marker on your credit file, please send us a message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks,
Vodafone Social Media team
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