The one main factor that made the visit great was Jim (James). He was friendly, helpful, patient and explained everything to me (an oldie!) so that it could be understood. The whole deal was sorted... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement9 Alexandra Gardens, CT20 1SS Folkestone, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Went in the Folkestone shop to upgrade my phone and my partners. Was served by Bradley who was amazing, sat us down and spent lots of time with us to make sure we got the best deal possible inclu... Voir plus
L'entreprise a répondu
I've just spent a few minutes with Jamie at Vodafone Folkestone, changing my phone, broadband and house phone, from Talktalk, I was very pleased with how smoothly the whole process went, including an... Voir plus
L'entreprise a répondu
Joshua from the Folkestone branch was very helpful on multiple occasions with my phone. He was friendly and went out of his way to ensure my experience was good.
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - Folkestone
Écrit par l'entreprise
Coordonnées de contact
9 Alexandra Gardens, CT20 1SS, Folkestone, Royaume-Uni
4,9
Excellent
285 avis
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Les gens ont aussi consulté
Great service from Grant
Grant helped me out with moving my broadband across to my new property. He was a great help explaining the process and put me through to the home moves team.
2 juillet 2025
Avis spontané
Réponse de Vodafone UK - Folkestone
Hey Martin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Grant was very helpful
Grant was very helpful, very happy to walk away with my new phone :)
2 juillet 2025
Avis spontané
Réponse de Vodafone UK - Folkestone
Hey Chloe,
Thanks for the lovely review and fantastic support for Grant.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very friendly helpfully staff Grant was…
Very friendly helpfully staff Grant was very helpful
2 juillet 2025
Avis spontané
Réponse de Vodafone UK - Folkestone
Hey Tracy,
Thanks for the lovely review and fantastic support for Grant.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andrew is aways extremely helpful
Andrew is aways extremely helpful, answers all of my silly questions and made my mind feel at ease! Always a great experience
1 juillet 2025
Avis spontané
Réponse de Vodafone UK - Folkestone
Hey Ellen,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andrew helped me and my son to sort out…
Andrew helped me and my son to sort out problems with our broadband and got us unlimited dater thank you so much Andrew we really appreciated your help🥹
25 juin 2025
Avis spontané
Réponse de Vodafone UK - Folkestone
Hey Lesia,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andrew was so kind and he helped me and…
Andrew was so kind and he helped me and my mum to sort out everything with my new phone and SIM card
25 juin 2025
Avis spontané
Réponse de Vodafone UK - Folkestone
Hey Tarix,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came in the shop to buy a new Vodafone plan and Matt dealt with the change and was sl helpful and knowledgeable and sorted it all out and will be back in September to upgrade to a nrw phone, 😊
Came in the shop to buy a new Vodafone plan
25 juin 2025
Avis spontané
Réponse de Vodafone UK - Folkestone
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Matt helped us today with phone plans…
Matt helped us today with phone plans and was extremely helpful and informative.
24 juin 2025
Avis spontané
Réponse de Vodafone UK - Folkestone
Hi. Thank you for leaving us this amazing review. We're happy to see you've had some excellent service from Matt in one of our stores.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A* Service
He was very helpful and gave us the best information, and was funny and provided good customer service in the process. I now have a normal sim back!!!
24 juin 2025
Avis spontané
Réponse de Vodafone UK - Folkestone
Hi. It's amazing to see you've had brilliant service in one of our stores. Thank you for leaving this amazing feedback.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, lowered my bill, very friendly.
Jamie at Folkestone
24 juin 2025
Avis spontané
Réponse de Vodafone UK - Folkestone
Hi. It's amazing to see you've had brilliant service from Jamie in one of our stores. Thank you for leaving this amazing feedback.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andrew was so helpful
Andrew was so helpful, brilliant service quick and easy, thank you, Andrew
22 juin 2025
Avis spontané
Réponse de Vodafone UK - Folkestone
Hi Jenny. We're happy to hear that you received brilliant service. We appreciate your positive feedback and support. If you need anything, reach out to our team.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andrew is amazing
Andrew is amazing, has been sorting my phone contracts out for many years!
14 juin 2025
Avis spontané
Réponse de Vodafone UK - Folkestone
Hi Curtis! Thank you for your feedback. We're glad to see you've been getting an amazing service from Andrew over the years.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Neil is very patient with the elderly…
Neil is very patient with the elderly and always cheerful when we go in for assistance.
12 juin 2025
Avis spontané
Réponse de Vodafone UK - Folkestone
Hey Linda,
Thanks for the lovely review and fantastic support for Neil.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Efficient
Efficient, friendly service. Got what we wanted done, without fuss. Thank you
6 juin 2025
Avis spontané
Réponse de Vodafone UK - Folkestone
Hi, we are pleased to hear about your fantastic experience. Thank you for your 5 star feedback.
Thanks,
Vodafone Social Media Team
Andrew was fantastic
Andrew was fantastic, very patient, very nice and very good at his job.
4 juin 2025
Avis spontané
Réponse de Vodafone UK - Folkestone
Hey Eryberrie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
A smooth transaction and explained in…
A smooth transaction and explained in detail..
Andrew extremely helpful and proffesional..
Happy with my changeover ..
Barrie m
28 mai 2025
Avis spontané
Réponse de Vodafone UK - Folkestone
Hi Barrie. Thank you for your review for Andrew. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Folkestone
Hi Lynn. Thank you for your review for Andy. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Folkestone
Hey Katie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Folkestone, wow so helpful !!
Popped in the Folkestone branch as my WhatsApp wasn't ringing. Andrew the advisor is soon patient. Got into my settings and worked out what I had done wrong. He also looked to see if my plan was due for an upgrade. Andrew is so helpful and professional and very pleasant to speak to .
17 mai 2025
Avis spontané
Réponse de Vodafone UK - Folkestone
Hey Alison,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone Folkestone
I have been a Vodafone customer for many years and never had to complain until now.
I recently took my phone into the Folkestone branch for repair to a broken screen, luckily it was still under warranty.
They booked it in for repair and said I would get an email to confirm, and when it would be back .
Vodafone carried out the repair,and sent my phone back to store via DHL delivery company.
Unfortunately my phone never arrived back to the store,( I kept checking every day for 2 weeks)
apparently it was "damaged in transit" according to DHL.
The store manager Neil Price and store assistant Grant were very kind and helpful in trying to retrieve my phone, as I was extremely upset about it.
Both guys were extremely helpful and did their very best to get my phone back, unfortunately without success.
Their customer service went above and beyond, both going that extra mile to help me, in a very difficult situation.
Neil Price & Grant Holden , you are both a credit to Vodafone.
Thank you
1 mai 2025
Avis spontané
Réponse de Vodafone UK - Folkestone
Hey Kaz,
Thanks for the lovely review and fantastic support for Neil Price & Grant Holden.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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