I came into store a couple of days ago with a few queries relating to both phone and broadband and was so pleasantly greeted by Jack, the store manager. When I explained I was unsure if they’d be ab... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement78 South Rd, RH16 4LA Haywards Heath, GB
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Lisez les avis des autres
Good advice on saving money and the in store experience was fine , my phone was due to be picked up today and I was going to get a text about picking it up. I have had no text and there is no way of... Voir plus
L'entreprise a répondu
Went into the shop to speak about issues with digital voice linked to broadband as this was not working and we had reported the issue in November. Spoke with Nicky who helped enormously to put us in c... Voir plus
L'entreprise a répondu
Couldn’t have asked for a more helpful assistant with my upgrade today. Thomas in the Haywards Heath store thank you for sorting out a well overdue upgrade!
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - Haywards Heath
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
78 South Rd, RH16 4LA, Haywards Heath, Royaume-Uni
4,8
Excellent
154 avis
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Les gens ont aussi consulté
Excellent service provided
Went into the shop to speak about issues with digital voice linked to broadband as this was not working and we had reported the issue in November. Spoke with Nicky who helped enormously to put us in contact with the broadband team who resolved the issue. Whilst there Nicky arranged for my husband to be added to the account going forward and she also saved us some money by reviewing our mobile contracts. All the while Nicky showed to be knowledgable, patient and friendly throughout. Very impressed.
22 janvier 2025
Avis spontané
Réponse de Vodafone UK - Haywards Heath
Hi there,
It's great to hear your feedback. Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I went into the Haywards heath store…
I went into the Haywards heath store recently with some phone issues. The staff were very friendly and helpful and answered any questions I had. The problem got resolved and i was very happy! thank you !
10 janvier 2025
Avis spontané
Réponse de Vodafone UK - Haywards Heath
Hi Eliza,
Thanks for your review for our Haywards Heath store. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Réponse de Vodafone UK - Haywards Heath
Hi Marie. Thank you for your review for Mark. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hands tied due to it being a franchise!
I’m sorry to say that in recent months we have found Vodafone in Hayward’s Heath absolutely diabolical in being helpful with situations that do not include signing a contract and buying a new phone.
For example, my phone stopped working, we went into the store and we were told to send the phone off for assessment and repair as it was still under warranty. This was done and then two weeks later - without a phone, I received a letter that was sent back to say this was not done due to it being not under warranty. This was checked in store. I was without my phone for a month due to issues and mis communication and it is still not resolved. I had to buy a new phone with a new provider. It was blamed on them being a franchise and its Vodafone fault. That doesn’t help the customer and it’s just passing the buck. Personally, once the contract is up, I will not be going with Vodafone again. Apparently they can’t close accounts in store due to it being a franchise!
11 novembre 2024
Avis spontané
Réponse de Vodafone UK - Haywards Heath
Hello, Becky,
We're sorry to hear about the recent experience which you had in-store, as this isn't the service we expect our customers to receive. We appreciate all feedback which is given to help us improve.
Thanks,
Vodafone Social Media Team
the manager helped me to get new phone…
the manager helped me to get new phone and transfer my information over, great service like always thank you
21 décembre 2024
Avis spontané
Réponse de Vodafone UK - Haywards Heath
Hi Kaspa,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
I had ti get a sim change done as my…
I had ti get a sim change done as my family brought me a new phone, the manager call Matt helped me to get my contacts over and a new sim with my same number, I have always had Vodafone as the best service and always get help from the store
20 décembre 2024
Avis spontané
Réponse de Vodafone UK - Haywards Heath
Hi Sam, It's great ot hear you're so happy with our service and that our team in store are always there to help. All the best, The Vodafone Social Media Team
I brought a new phone last week and…
I brought a new phone last week and Matt helped me to move all the information over from my old device to new device, the service was amazing and thank you for being the best network
20 décembre 2024
Avis spontané
Réponse de Vodafone UK - Haywards Heath
Hi Sarah, Thanks for your feedback for Matt. It's great ot see they were so helpful and transferred everything to your new phone.
All the best, The Vodafone Social Media Team
Nikolett was really helpful and…
Nikolett was really helpful and provided excellent customer service.
17 décembre 2024
Avis spontané
Réponse de Vodafone UK - Haywards Heath
Hi Anthony. Thank you for your review for Nikolett. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very very helpful staff and sorted…
Very very helpful staff and sorted everything we needed
26 novembre 2024
Avis spontané
Réponse de Vodafone UK - Haywards Heath
Hello, Emma,
This is lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Mark helped me look foe a new device…
Mark helped me look foe a new device and helped me move my information over, thank you mark and vodafone
23 novembre 2024
Avis spontané
Réponse de Vodafone UK - Haywards Heath
Hello, Bernadette,
It's great to hear about the positive experience which you've had with Mark. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Mark helped me reduce costs on my plans.
16 novembre 2024
Avis spontané
Réponse de Vodafone UK - Haywards Heath
Hi Ian,
Thank you for taking the time to leave us a 5 star review! We're glad to hear Mark has helped bring the costs down for you on your plan.
Thanks,
The Vodafone Social Media Team
Réponse de Vodafone UK - Haywards Heath
Hey Gary.
Thanks for the lovely review and fantastic support for Nicky.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Matt helped me with upgrade and moving…
Matt helped me with upgrade and moving my information over, thank you for great service
4 novembre 2024
Avis spontané
Réponse de Vodafone UK - Haywards Heath
Hi Trevor,
Thank you for your review for Matt. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Poor Customer Service
I had a very bad experience with vodafone in Haywards Heath on the 1st of Nov. I went in there to check on an order which I thought was done on 31st Oct at Haywards heath branch. The Customer service at haywards said the order was not completed on 31st Oct. Then She said you have two options cancel the order and thats it or start over again(which I spend two hr with my pregnant wife on 31st oct at store). The way they treated us on 1st of Nov was not right as I think as a customer when you spend time for a product you really want to buy the company should also make sure that the customer for their product is treated well and not come back and say you need to cancel it and do nothing. Instead to get the order sorted out they just wanted to cancel it and finish it. If vodafone doesn’t want customers to purchase phones from their outlets don't advertise saying you have got offers and so on. If you think customers can be treated like this then you’re wrong.
Have been using for Vodafone for long and I would say Burgess Hill Store is better that HH.
1 novembre 2024
Avis spontané
Réponse de Vodafone UK - Haywards Heath
Hello,
Thanks for taking the time to provide feedback on your recent experience in store. We're sorry to hear that your order wasn't correctly processed on your first visit, as it's always our aim to get things right first time. Your feedback on this is appreciated, so that we can do better next time.
If you need help in the future, please reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Shop experience. Excellent
Thomas, was extremely helpful and found me the plan I wanted
27 octobre 2024
Avis spontané
Réponse de Vodafone UK - Haywards Heath
Thanks for your brilliant review, Jill. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Thomas was very helpful and explained…
Thomas was very helpful and explained everything to us. Also went through our phone plan to see if they could save us money too.
31 octobre 2024
Avis spontané
Réponse de Vodafone UK - Haywards Heath
Hi Michael,
Thanks for the great feedback for Thomas, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Josh at the Haywards heath store helped…
Josh at the Haywards heath store helped me with arranging a new plan device and ended up saving money on broadband and other two pay as you go accounts.
100% reccomend. Extremely helpful and explained everything clearly so I could understand.
30 septembre 2024
Avis spontané
Réponse de Vodafone UK - Haywards Heath
Hi Tracy
Thank you for taking the time to review and share this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Upgrade phone switch
Visited the store multiple times due to an ongoing issue with my mobile phone and the staff both Josh and Ryan were always very helpful polite and eager to resolve the issues.
26 septembre 2024
Avis spontané
Réponse de Vodafone UK - Haywards Heath
Hi Nicki,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Sanjay helped me get what I asked for
Sanjay helped me get what I asked for. Very happy with his help.
21 septembre 2024
Avis spontané
Réponse de Vodafone UK - Haywards Heath
Hey Mark,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent assistance and very helpful…
Excellent assistance and very helpful advice from Josh and Ryan much appreciated
1 septembre 2024
Avis spontané
Réponse de Vodafone UK - Haywards Heath
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
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