Vodafone UK - London Hampstead Avis 

143
TrustScore 5 sur 5

4,9

67 Hampstead High Street, NW3 1QP London, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

I had a great experience with Chris and Dave. They were both incredibly welcoming and committed to helping me. They helped me with everything i needed and made the whole process quick. Thank you both... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Chris was incredibly helpful e dedicated on solving a problem about a cancellation that my friend had to make. After cancelling his broadband back in December, the bills were still coming, All... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I went to the Hampstead Vodafone store today because my Apple Watch got disconnected from my one number plan. I’d tried the virtual assistant and Helpdesk several times over a month and got nowhere. D... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I went to the Hampstead Vodafone shop this week to buy a phone and switch my network from EE. I was served by a charming assistant David who was extremely helpful, supportive and patient. I found it a... Voir plus

L'entreprise a répondu


À propos de l'entreprise


Coordonnées de contact

  • 67 Hampstead High Street, NW3 1QP, London, Royaume-Uni

4,9

Excellent

TrustScore 5 sur 5

143 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(143)

41 063 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great experience Chris was very helpful

11 octobre 2025
Avis spontané
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Réponse de Vodafone UK - London Hampstead

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Dave is excellent

Dave was patient, knowledgeable and helpful - from start to finish. I would recommend him to anyone in need of some help, particularly for his professional approach and attention to detail.

9 octobre 2025
Avis spontané
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Réponse de Vodafone UK - London Hampstead

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Chris was very helpful and he supported…

Chris was very helpful and he supported me too much,thanks

28 septembre 2025
Avis spontané
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Réponse de Vodafone UK - London Hampstead

Hey Murat,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Chris was wonderful

Chris was wonderful! I was very anxious that I’d lost my iMessage from my mobile number (I really had!) and he was able to restore it for me. He then recognised I was paying too much on my plan and transferred me to one which was much better value.

21 septembre 2025
Avis spontané
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Réponse de Vodafone UK - London Hampstead

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Outstanding and very pleasant service

Outstanding and very pleasant service - also quick.

9 septembre 2025
Avis spontané
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Réponse de Vodafone UK - London Hampstead

We're happy to hear you received outstanding, quick, and pleasant service.

Thank you for sharing your experience with us,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Very helpful and kind staff

Very helpful and kind staff. Gave me al the information I needed and explained everything to me. I have been coming to this shop for years and they are excellent!

8 septembre 2025
Avis spontané
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Réponse de Vodafone UK - London Hampstead

Hey Sarit,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Amazing service…

Amazing service from Abdi who went over and beyond to fix the problem.

3 septembre 2025
Avis spontané
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Réponse de Vodafone UK - London Hampstead

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Great service from Chris at Vodafone

Great service from Chris at Vodafone! He really took the time to help me out, even though it was after closing. Super helpful and appreciated!

1 septembre 2025
Avis spontané
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Réponse de Vodafone UK - London Hampstead

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Really nice service

22 août 2025
Avis spontané
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Réponse de Vodafone UK - London Hampstead

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

We were attended by Chris

We were attended by Chris, who is knowledgeable, informative, efficient and highly courteous. I would recommend his service to all customers.
Lucky are those who have him in their employ!

18 août 2025
Avis spontané
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Réponse de Vodafone UK - London Hampstead

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Chris helped me a lot with his kind…

Chris helped me a lot with his kind communication and great knowledge about the plans. Thanks to him, I added a new contract to my plan. He was very informative

5 août 2025
Avis spontané
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Réponse de Vodafone UK - London Hampstead

Hey Murat,

Thanks for the lovely review and fantastic support for Chris.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Super helpful and quick staff

Super helpful and very competent and fast staff. Easily set me up with a new eSIM and added me to my husbands account! They were also very nice to speak to.

9 juillet 2025
Avis spontané
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Réponse de Vodafone UK - London Hampstead

Hey Nancy,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Excellent service

Excellent service, got a new phone in 20 minutes and especially near to closing I really appreciate the swiftness and efficiency. Got an amazing deal for my trade in iPhone!

2 juillet 2025
Avis spontané
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Réponse de Vodafone UK - London Hampstead

Hey Natasha,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Chris was great

Chris was great! Helpful, knowledgeable. A credit to your company.

1 juillet 2025
Avis spontané
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Réponse de Vodafone UK - London Hampstead

Hey Kate,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Upgrading phone

Personal, friendly, informative, kind, pro-active.

10 juin 2025
Avis spontané
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Réponse de Vodafone UK - London Hampstead

We're so happy to hear that you found our team to be friendly, informative, and proactive.

Thank you for your positive feedback,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Tayyab was very helpful

Tayyab was very helpful, clear and efficient. Many thanks!

5 juin 2025
Avis spontané
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Réponse de Vodafone UK - London Hampstead

Hi Michael. We're happy to hear that you found our service helpful, clear, and efficient. We appreciate you taking the time to share your positive experience with us!

Thanks,
Vodafone Social Media Team

Noté 1 sur 5 étoiles

Full Fibre: A Disappointing Switch from BT

I was a customer of BT’s full fibre service for two years, and switched to Vodafone only because of a cheaper offer — and I deeply regret it! Their internet service is completely unreliable. Every time I struggle to get in touch — due to Vodafone’s outdated and frustrating communication system — I’m met with generic, meaningless responses. Their support team clearly lacks a basic understanding of simple networking concepts.

Vodafone’s full fibre setup has fundamental issues, and the speeds they advertise simply don’t exist in practice

I am a professional Video Editor and always need to send a receiving large video files. This service is not even enough for checking your email

5 juin 2025
Avis spontané
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Réponse de Vodafone UK - London Hampstead

Hi there,

We’re sorry to hear about your experience. Reliable connectivity is essential, especially for professionals handling large files. We take feedback seriously and would love to understand the issue better. Please DM us so we can look into this for you.

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Chris was excellent from start to…

Chris was excellent from start to finish- 5 star customer service!

1 juin 2025
Avis spontané
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Réponse de Vodafone UK - London Hampstead

Hey JP,
Thanks for the lovely review and fantastic support for Chris.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Chris was absolutely BRILLIANT at…

Chris was absolutely BRILLIANT at Vodafone Hampstead sorting me out after my phone was stolen. Really recommend!

21 mai 2025
Avis spontané
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Réponse de Vodafone UK - London Hampstead

Hey EH,

Thanks for the lovely review and fantastic support for Chris.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Tayyab is brilliant!!

Tayyab is brilliant!!! Patient, respectful, and really genuine. Solved my problems. Found where my data was hiding…

16 mai 2025
Avis spontané
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Réponse de Vodafone UK - London Hampstead

Hey Araxi,

Thanks for the lovely review and fantastic support for Tayyab.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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