Fatema was very helpful with my broadband upgrade today. Not at all stressful when I came into the store today guys, keep up the good work. 👍🏼
L'entreprise a répondu
Établissement
Changer d'établissementUnit 75 The Mall, LU1 2TF Luton, GB
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I’ve had a great experience with Kate at Vodafone. She first helped me set up my phone contract back in 2024, and I recently worked with her again for an upgrade. Both times she found me really g... Voir plus
L'entreprise a répondu
Was greeted straight away when I entered the store. Staff were friendly and approachable, Jamie really saved the day as we were heading to the airport without a roaming data plan. Luckily she came to... Voir plus
L'entreprise a répondu
I had a wonderful experience with Jaime and Ali. I was praying to see Jaime, and when I did, she was extremely helpful and went out of her way to make sure everything went smoothly, which I truly appr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - Luton
Écrit par l'entreprise
Coordonnées de contact
Unit 75 The Mall, LU1 2TF, Luton, Royaume-Uni
4,9
Excellent
401 avis
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Les gens ont aussi consulté
Customer Feedback
Happy with the exeperience I received, very professional.
7 juillet 2025
Avis spontané
Réponse de Vodafone UK - Luton
Hey Wojtek,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Served by Jamie
Served by Jamie. Very helpful, patient, clear, very knowledgeable. Made my experience smiple.
6 juillet 2025
Avis spontané
Réponse de Vodafone UK - Luton
Hey Nayan,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Was greeted straight away when I…
Was greeted straight away when I entered the store. Staff were friendly and approachable, Jamie really saved the day as we were heading to the airport without a roaming data plan. Luckily she came to our rescue by upgrading my existing contract to a greater value package and lowering my monthly bill
18 juin 2025
Avis spontané
Réponse de Vodafone UK - Luton
Great work from Jamie! Thank you for the review Nicola and for sharing this with us.
Vodafone Social Media Team
Réponse de Vodafone UK - Luton
Hi! We appreciate you taking the time to share your positive experience. We're so glad to hear that our team was helpful to you.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I lost my phone in Luton mall and…
I lost my phone in Luton mall and adviser Kate helped me to reset the sittings in iPad and report the lost，thankfully the security staff in the mall found the phone.Kate is so helpful and patient with my lost .She is a star
12 juin 2025
Avis spontané
Réponse de Vodafone UK - Luton
Hey Amy! We're so glad to hear that you were reunited with your phone! We appreciate your kind words regarding the assistance you received while reporting the incident and resetting your iPad. It's great to know that our team could help during this stressful situation.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Talal was brilliant at his service and…
Talal was brilliant at his service and very confident in his speech
16 juin 2025
Avis spontané
Réponse de Vodafone UK - Luton
We appreciate your wonderful review and support. We're happy to hear that you were impressed with the service and confident communication.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Stefan helped me find a great deal
15 juin 2025
Avis spontané
Réponse de Vodafone UK - Luton
Hi Butea. Thank you for your review for Stefan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staf very good and friendly but…network slow i am waiting 30 minutes
Jaime very good staff,
customer service exiilent but network very slow.
10 juin 2025
Avis spontané
Réponse de Vodafone UK - Luton
Hi Fahim.
Thank you for your review.
For any assistance, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm. If you have already spoken to the team but haven't received the resolution you were looking for, please come chat with my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
Very friendly
Very friendly, outstanding customer service was severed by Jaime
8 juin 2025
Avis spontané
Réponse de Vodafone UK - Luton
Hi Sam, we are pleased to hear about your fantastic experience. It's great to hear Jamie was helpful and delivered an excellent service. Thank you for your 5 star feedback.
Thanks,
Vodafone Social Media Team
Réponse de Vodafone UK - Luton
Hi Susan.
Thank you for sharing your positive feedback with us,
Vodafone Social Media Team
Tarang made the whole mobile phone…
Tarang made the whole mobile phone upgrade experience brilliant,took time to explain and go through relevant steps thoroughly and patiently,a fantastic member of staff,a credit to Vodafone.
31 mai 2025
Avis spontané
Réponse de Vodafone UK - Luton
Hey Madeline,
Thanks for the lovely review and fantastic support for Tarang.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jamie was outstanding
Jamie was outstanding - I have never had a better sales experience at Vodafone. Jamie found the perfect contract that matches my lifestyle and budget. Jamie was very efficient and thorough and I left the store with my new phone and feeling excited. Thank you!
31 mai 2025
Avis spontané
Réponse de Vodafone UK - Luton
Hey Farrah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was looking to upgrade and Stefan…
I was looking to upgrade and Stefan helped me find a really good deal.
30 mai 2025
Avis spontané
Réponse de Vodafone UK - Luton
Hey Cristian,
Thanks for the lovely review and fantastic support for Stefan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Stefan helped me find a great deal.
28 mai 2025
Avis spontané
Réponse de Vodafone UK - Luton
Hey Nicu,
Thanks for the lovely review and fantastic support for Stefan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jaimie was so helpful and help me find…
Jaimie was so helpful and help me find a good plan. Thank you
25 mai 2025
Avis spontané
Réponse de Vodafone UK - Luton
Hey Harry,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fast ,efficient and professional …
Fast ,efficient and professional service again from Fabian from Luton mall store.thank you.
24 mai 2025
Avis spontané
Réponse de Vodafone UK - Luton
Hey Judith,
Thanks for the lovely review and fantastic support for Fabian.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
I walked in the shop and was welcomed warmly by Stefan. He helped me with my problem promptly and efficiently. I think I will definitely go to him again if I need assistance with anything Vodafone related.
14 mai 2025
Avis spontané
Réponse de Vodafone UK - Luton
Hey Gabriel,
Thanks for the lovely review and fantastic support for Stefan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Service
Talal gave us brilliant service today we left with great happiness and full confidence with him in the sale
22 mai 2025
Avis spontané
Réponse de Vodafone UK - Luton
Hey Krishnan,
Thanks for the lovely review and fantastic support for Talal.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went to Vodafone to complain about the…
Went to Vodafone to complain about the signal, however i found out that I have to talk with customer service online. Stefan was very helpful and told me exactly what to do to solve this issue.
19 mai 2025
Avis spontané
Réponse de Vodafone UK - Luton
Hey Emanuel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
So very helpful
I went into the Vodafone shop in The Point. The young lady, Kate was her name. Approached me and I told her that since my software update 3 days ago all my screens have turned black and I couldn't turn it over to white.
She pressed a few buttons and made it turn white. She was so helpful and knew exactly what to do. Top employer.
20 mai 2025
Avis spontané
Réponse de Vodafone UK - Luton
Hi Nina,
Thank you so much for your wonderful review and the amazing support you’ve shown for Kate —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
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