For years, I have been a Vodafone customer simply because of the superb customer service the team always provides: very professional and super helpful assistants in the Nottingham store. Special thank... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement34 Clumber Street, NG1 3GB NOTTINGHAM, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
One of the better customer experiences I’ve had recently. I think the lady who helped me said her name was Santa, great customer service, very polite and friendly.
L'entreprise a répondu
Experience was fantastic minus the computer system. The associate that helped us was lovely and was very helpful with everything we needed. We’ve been with Vodafone for years and what always lets them... Voir plus
L'entreprise a répondu
Aasiyah and Tom - both absolutely brilliant. All explained and hoping fitting and a seamless change over from high expense. Aasiyah talked me through everything and all offers available and adding tha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - Nottingham
Écrit par l'entreprise
Coordonnées de contact
34 Clumber Street, NG1 3GB, NOTTINGHAM, Royaume-Uni
4,9
Excellent
243 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Excellent customer service by Zach
8 octobre 2024
Avis spontané
Réponse de Vodafone UK - Nottingham
Thanks for the brilliant feedback, Lozie! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great Service
Kirsty was incredibly helpful! She was patient and found many ways to help solve my problem including multiple solutions in case one didn't work. Vodafone has been very kind so far.
7 octobre 2024
Avis spontané
Réponse de Vodafone UK - Nottingham
Hi Emma,
Thank you for taking the time to review and sharing this great feedback for Kirsty.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Nikki and Tom were so helpful and…
Nikki and Tom were so helpful and knowledgeable when getting broadband. Great staff!
7 octobre 2024
Avis spontané
Réponse de Vodafone UK - Nottingham
Hi Jade,
It's great to hear your feedback. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Nikki was very attentive and precise…
Nikki was very attentive and precise with navigating what needed to be done to assist me with my Sim only upgrade and the service was very speedy and efficient and was completed in a matter of 5 minutes.
Thank you so much
5 octobre 2024
Avis spontané
Réponse de Vodafone UK - Nottingham
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
It's really terrible
This company is really terrible, their SIM cards don't have antennas at all, and their internet is really bad. Not even the city center
1 octobre 2024
Avis spontané
Réponse de Vodafone UK - Nottingham
Hi Mohadese,
We understand how important it is to have the best connection. Please enter the postcode of were you're facing issues, onto our Network Status checker: http://vodafone.uk/nsc - It will show what coverage to expect where you are and the ‘Data speeds’.
If it’s showing a different service than what you’re getting, then please come and talk to my team through Facebook at vodafone.uk/3K1e4GB – X (Formally Twitter) vodafone.uk/3nfdPyY or through Instagram using Vodafone UK
Thanks,
Vodafone Social Media team
I had a great experience with Kirsty at…
I had a great experience with Kirsty at Vodafone! She was super helpful in sorting out my new contract quickly and efficiently, answering all my questions with patience and professionalism. Highly recommend!
13 septembre 2024
Avis spontané
Réponse de Vodafone UK - Nottingham
Hello, Cooke,
Thanks for letting us know what an amazing job Kirsty did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Kirsty was friendly and very…
Kirsty was friendly and very professional very clear with the offers
28 septembre 2024
Avis spontané
Réponse de Vodafone UK - Nottingham
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Eastern European countries have better connection
Well, I've switched from Three to Vodafone for about 2 weeks and it's terrible.
I've got the "uncapped" mobile data contract and it's rather capped at 20-40 Mb/s which is WORSE than Three that had outages for 5 to 10 minutes but when there was internet connection, it showed 150-250 Mb/s.
Vodafone does have a more consistent connection but it's very slow. Waiting for a website or YouTube video to load
20-30 seconds each time (if they load at all)? Gimme a break in 2024.
Horrible.
Most of the time (ca. 90%) I'm in 4G.
And they beat their chest about 5G (ultra).
I live 10 minutes from Nottingham city centre (by car). Even in the city centre the data is very slow.
But if your 4G is crap, how can your 5G be any good...??
And I thought Three was horrible.
Now I'm trying to get out of it but I don't know what provider to choose. They all seem crap.
England is a Third World country when it comes to many things, including mobile data.
And please, please Vodafone, don't reply to my review because you'll send me some generic crap message that won't solve anything. And I'm not gonna read it, anyway.
Hopeless.
I don't get the positive reviews. They must be paid for or something.
27 septembre 2024
Avis spontané
Rich was great
Rich was great! The service was amazing and he helped out with all the issues I had!
26 septembre 2024
Avis spontané
Réponse de Vodafone UK - Nottingham
Hi Stuti,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Kirsty was great
Kirsty was great, helped me move from pay as you go to a good contract
25 septembre 2024
Avis spontané
Réponse de Vodafone UK - Nottingham
Hi Puspa,
Thank you for reviewing and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Réponse de Vodafone UK - Nottingham
Hey Varun,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Rich helped me download an app to help…
Rich helped me download an app to help me to scan qr codes, he has helped me over the years, thank you Rich
19 septembre 2024
Avis spontané
Réponse de Vodafone UK - Nottingham
Hi John,
Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Visited a Nottingham Vodafone store a…
Visited a Nottingham Vodafone store a couple of weeks ago to get some advice on moving the internet contract to a new place and sorting out mobile internet options for the meantime. Had a very good experience, Tom and Rich were very helpful, professional and friendly. As stressful as these visits might normally be, this one was an opposite. 10/10, would recommend :)
24 août 2024
Avis spontané
Réponse de Vodafone UK - Nottingham
Hi Ekaterina,
Thanks for sharing your fabulous feedback for Tom and Rich. If you need any help in the future, please message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Kirsty has been brilliant this morning…
Kirsty has been brilliant this morning thanks for sorting out my plan and device’s and the insurance policy
27 août 2024
Avis spontané
Réponse de Vodafone UK - Nottingham
Hi Naveed,
What super feedback for Kirsty! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Réponse de Vodafone UK - Nottingham
Hi Mr Sean,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and with Tom.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Kirsty was brilliant
Kirsty was brilliant. Polite, professional and very patient. She made the process of selecting a new phone very easy. I would highly recommend her to anyone. Thank you Kirsty.
22 août 2024
Avis spontané
Réponse de Vodafone UK - Nottingham
Hi John,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and the service level Kirsty provided.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Incredible staff!
Zack and Rob have been absolutely incredible! Extremely helpful and supportive after I’ve got my phone stolen.
21 août 2024
Avis spontané
Réponse de Vodafone UK - Nottingham
Hello Barbara,
It's great to hear about the positive experience which you had with Zack and Rob. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Tom tha assistant manager was good…
Tom tha assistant manager was good looking and professional!! I will go back again
17 août 2024
Avis spontané
Réponse de Vodafone UK - Nottingham
Hey Skot,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Nottingham
Hey Himanshu,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had trouble with my bill and was…
I had trouble with my bill and was struggling to make the payment, Rich helped me to get this sorted with ease, he really helped me calm down as it was causing me a lot of stress and anxiety. Thank you
6 août 2024
Avis spontané
Réponse de Vodafone UK - Nottingham
Hi Edward! I'm glad Rich was able to assist you. If you haven't already, you're able to set up a direct debit through your online account with us: https://vodafone.uk/login. Once this is set up, it'll automatic come out of your account each month so you won't need to worry about making manual payments. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks, Vodafone Social Media Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.