The welcoming by Henry, was very warm and professional. We then got served by Jayden, who was extremely pleasant and thorough. He instantly put us at ease when discussing the options on the service pl... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement224-226 High Street, BR6 0LS Orpington, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great experience - Jess was really friendly and helpful and ensured I had a great deal for my new phone and contract. Thanks Jess - you made the process really smooth and seamless!
L'entreprise a répondu
We had a complicated case with multiple numbers and plans… but Edward was absolutely amazing! He made it so simple and was very helpful and enterprising to ensure we have good value, great customer se... Voir plus
L'entreprise a répondu
Excellent service from Jayden. Calm, knowledgeable, and patient, he took the time to explain the relevant details in simple terms, and provided the best option for me. Extremely pleased with him and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - Orpington
Écrit par l'entreprise
Coordonnées de contact
224-226 High Street, BR6 0LS, Orpington, Royaume-Uni
5,0
Excellent
302 avis
Demande des avis aux clients
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Les gens ont aussi consulté
I found Jayden a very helpful young man…
I found Jayden a very helpful young man very pleased with he’s helping me and would definitely come back again
3 novembre 2025
Avis spontané
Réponse de Vodafone UK - Orpington
Hi. We're happy to hear that you had a positive experience and that our team member was helpful. We appreciate you taking the time to share your feedback, and we look forward to seeing you again. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jayden and Henry
Jayden and Henry helped me with a minor phone issue with ease, making my experience memorable
3 novembre 2025
Avis spontané
Réponse de Vodafone UK - Orpington
Hi. We're happy to hear that our team members resolved your phone issue so easily and made your experience memorable. We appreciate the feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
served by Ethan from the Orpington…
served by Ethan from the Orpington Branch, he was extremely helpful, gave me all the information I needed, I found him to be very patient
1 novembre 2025
Avis spontané
Réponse de Vodafone UK - Orpington
Hi. We're happy to hear that you found our Orpington Branch helpful. We appreciate your positive feedback regarding the patience and information provided during your visit. Thank you! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jayden was excellent
Jayden was excellent, very helpful and professional
31 octobre 2025
Avis spontané
Réponse de Vodafone UK - Orpington
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great service in Orpington
Received a top level service from Jayden today. He helped me with transferring from O2/Virgin Media to Vodafone broadband and SIM contract. Everything was explained clearly. I got optimal offer and the whole process took just 15-20 min. His attitude was very respectful and he patiently answered all my questions.
27 octobre 2025
Avis spontané
Réponse de Vodafone UK - Orpington
Hi. We're happy to hear that you received excellent service and appreciate you sharing your experience. We appreciate the feedback regarding the clear explanations and efficient handling of your transfer. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Edward
Amazing customers service. I was considering leaving Vodafone until I was made aware of the benefits that come with adding a new number. Edward went above and beyond to make me feel like a valued customer, Easily the best experience I’ve had at a Vodafone store.
25 octobre 2025
Avis spontané
Réponse de Vodafone UK - Orpington
Hi. We're happy to hear that you received amazing customer service and that someone was able to highlight the benefits of adding a new number. We appreciate you taking the time to leave us this great review. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phone died out of nowhere
Came into the shop today to sort out my sister's phone had completely gave up working. The two employees Matt and Jayden were welcoming and understanding about the situation as well as respectfully understanding that I would time and help to understand things, which they even put the details and what I needed on my account for future reference to make things easier.
While Matt helped another customer, Jayden helped my sister and I. Jayden helped go through our options for the current contract and we deemed that it would be easier to upgrade. He thoroughly went through what phone would be similar to the one that died as well as explaining the airtime deals. We decided on paying off current contract and starting a new one.
Matt checked in on progress and that Jayden had done a good job of explaining and that we were happy with what we decided on. Matt also provided comic relief while we were waiting for computer to load stuff. Matt also done some cleaning in shop, wiping down displays as well as sweeping the floors as dirt and leaves had come in while door was open. Making sure the shop was clean and presentable.
After finalising and paying for previous contract and upfront cost for new phone. Jayden and Matt both explained about all the emails with billing and contract information.
Jayden and Matt are both helpful and kind. Super helpful and understanding; and really took their time to explain everything where I needed help understanding.
24 octobre 2025
Avis spontané
Réponse de Vodafone UK - Orpington
Hi. We're happy to hear that the employees were welcoming, understanding, and helpful while assisting you with your sister's phone issue. We appreciate your recognition of their thorough explanations and attention to detail. It's great to know that they ensured you were happy with the solution. Thank you for your positive feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant customer service
Jayden was extremely helpful, he explained everything about SIM card options and about the Gigacube device too. Edward was also very friendly and helpful - brilliant customer service.
23 octobre 2025
Avis spontané
Réponse de Vodafone UK - Orpington
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Edward
Edward and Matt assisted with getting me onto a much better sim deal.
21 octobre 2025
Avis spontané
Réponse de Vodafone UK - Orpington
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Edward
Found Edward very helpful and polite and resolved my issue very quickly
15 octobre 2025
Avis spontané
Réponse de Vodafone UK - Orpington
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Ethan gave us very hello advice…
Ethan gave us very hello advice regarding the use of my phone in Portugal
9 octobre 2025
Avis spontané
Réponse de Vodafone UK - Orpington
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Edward
Edward was excellent. Thank you so much. Upgraded my broadband and told me about a discount if I move my number across
8 octobre 2025
Avis spontané
Réponse de Vodafone UK - Orpington
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Edward
Edward helped us out with our new connection issue. We couldn't make calls or texts and regardless of how many times we called up (from a working number) we got no help even after waiting for raised cases to be responded to.
Edward was able to sort out the issue and kept in contact the entire time. Fantastic service. I was close to just ending the contract if it wasn't for him.
7 octobre 2025
Avis spontané
Réponse de Vodafone UK - Orpington
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Henry has most helpful
Henry has most helpful, and impressed with the service received today. He was with us over an hour and was very polite
6 octobre 2025
Avis spontané
Réponse de Vodafone UK - Orpington
Hey Mos,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
ethan was great dealing with my issue
ethan was great dealing with my issue
5 octobre 2025
Avis spontané
Réponse de Vodafone UK - Orpington
Hey Danny,
Thanks for the lovely review and fantastic support for Ethan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Edward
Edward was extremely helpful and informative. His customer service was 10/10!
4 octobre 2025
Avis spontané
Réponse de Vodafone UK - Orpington
Hey Ellen,
Thanks for the lovely review and fantastic support for Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service - Aaron
Aaron provided excellent customer service and went above and beyond to make sure that I was up and running again with a new phone after having it stolen. He reassured me and made the process very seamless.
3 octobre 2025
Avis spontané
Réponse de Vodafone UK - Orpington
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Ethan gave great service helping me…
Ethan gave great service helping me find my new phone
2 octobre 2025
Avis spontané
Réponse de Vodafone UK - Orpington
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Edward
Came in for assistance with a new SIM card. Porting over my number. Also got me a good deal with my home broadband
1 octobre 2025
Avis spontané
Réponse de Vodafone UK - Orpington
Hey Koshy,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Edward
Edward helped get a new device and explained everything. Appreciate the help
1 octobre 2025
Avis spontané
Réponse de Vodafone UK - Orpington
Hey Ben,
Thanks for the lovely review and fantastic support for Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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