My 8 month old iPhone 13 suddenly decided not to turn on even though it was fully charged. Apple in Regent St checked it out and concluded it was a faulty logic board for which they would charge £380... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement15 The Quadrant, TW9 1BP Richmond Upon Thames, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I’m very happy with the service at this Vodafone store. A special thank you to Uzeir and Hamza, who were extremely helpful, friendly and welcoming. They were both very patient and made the whole proce... Voir plus
L'entreprise a répondu
I walked into the Richmond branch to a smiling helpful young man by the name of Uzair. He was charming, helpful and extremely informative. I got a great mobile plan in no time at all. He was extremely... Voir plus
L'entreprise a répondu
I recently completed my Vodafone upgrade with Uzair, and the service was outstanding. Uzair is professional, knowledgeable, and made the whole process quick and straightforward. What made the exp... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - Richmond
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
15 The Quadrant, TW9 1BP, Richmond Upon Thames, Royaume-Uni
4,7
Excellent
131 avis
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Les gens ont aussi consulté
Ordered online and collected in store
Ordered online and collected in store - amazing and smooth experience!
30 novembre 2023
Avis spontané
Réponse de Vodafone UK - Richmond
Hey Deborah,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent
I recently visited the Vodafone store in Richmond and had a wonderful experience. The store advisor, Munaf, was incredibly knowledgeable and helpful. They took the time to understand my needs and preferences, and provided excellent recommendations for both a phone and a plan. Munaf patiently explained the pros and cons of different options, helping me make an informed decision.
The store itself was well-organized and had a wide selection of phones and accessories. The staff were friendly and approachable, creating a welcoming atmosphere. The entire process, from browsing to purchasing, was smooth and hassle-free.
I highly recommend visiting the Vodafone store in Richmond, especially if you're looking for expert advice and excellent customer service. Munaf and the rest of the team will ensure you have a great experience.
2 novembre 2023
Avis spontané
Réponse de Vodafone UK - Richmond
Hey Rilwan,
Thanks for letting us know what an amazing job Munaf did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Sahal M was amazing
Sahal M was amazing! So attentive and knowledgeable and did whatever was needed to get the job done. He is also extremely kind and polite. He was able to help my family and I with our very complicated changeover to Vodafone. He’s just a gem! Thank you Sahal!
19 octobre 2023
Avis spontané
Réponse de Vodafone UK - Richmond
Hi Antonia,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Helpful
Helpful, knowledgeable and attentive staff. Service was personal and very quick
18 octobre 2023
Avis spontané
Réponse de Vodafone UK - Richmond
Hey Kwabena,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Chris helped me setup a TalkMobile sim!
13 octobre 2023
Avis spontané
Réponse de Vodafone UK - Richmond
Hey Cosmin,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Richmond
Hey Hywel,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Ché was fantastic
Ché was fantastic, he helped me greatly with all my issues and listened to my problems.
1 septembre 2023
Avis spontané
Réponse de Vodafone UK - Richmond
Hey Yinka,
Thanks for the lovely review and fantastic support for Che.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
My experience was very good as all my…
My experience was very good as all my queries were answered swiftly and in detail, so the phone set up was quick and easy.
13 septembre 2023
Avis spontané
Réponse de Vodafone UK - Richmond
Hey Rachael,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great customer service!
25 septembre 2023
Avis spontané
Réponse de Vodafone UK - Richmond
Hey Paul,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Nice and helpful staff
The staff is really nice and helpful especially Tarek.
30 août 2023
Avis spontané
Réponse de Vodafone UK - Richmond
Hey Raby,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Humayun was great!
27 juillet 2023
Avis spontané
Réponse de Vodafone UK - Richmond
Hey Natalie,
Thanks for the lovely review and fantastic support for Humayun.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Awful beyond words !
i went into Richmond store . 3 assistants and no customers except me . I waited 15 minutes listening to them talk about how to make a curry . Eventually , I asked if I could be served to upgrade my phone . An unsmiling , assistant called Tarek reluctantly came over with hands in pockets . He was completely useless - there were no demo models and everything he said was designed to put me off buying . A secret shopper needs to go in to experience just how awful this is for the customer . I ended up hating the company .
PS. The reply from Vodaphone below points me to a FB group which was set up by disgruntled customers . It is simply there to help us moan - not to sort out problems . Unbelievable !
27 juillet 2023
Avis spontané
Réponse de Vodafone UK - Richmond
Hi Neil,
It's disappointing to hear of your experience when visiting the Richmond store, this certainly isn't the kind of service we want to provide. If you do still require any help please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY and we will help in any way we can.
Thanks,
Vodafone Social Media Team
Impressive staff!
25 juillet 2023
Avis spontané
Réponse de Vodafone UK - Richmond
Hi Angela,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Good service
23 juillet 2023
Avis spontané
Réponse de Vodafone UK - Richmond
Hi Matthew,
Thanks for your review for our Richmond store.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Réponse de Vodafone UK - Richmond
Hey Wendy,
Thanks for the feedback and support for Che, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Bobby was fantastic in helping me set…
Bobby was fantastic in helping me set up new phone. Great service
15 juin 2023
Avis spontané
Réponse de Vodafone UK - Richmond
Hi Marie,
This is a great review for Bobby. I’m glad to hear he helped to set up your new phone.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Rubbish service from uk’s best network …
I am using 2 sim cards and 1 broadband for my home and vidafone has suddenly increased my bill from £49 to £58 by telling me CPI increase
Now the broadband is getting rubbish speed and sim cards internet is not working properly in some of the area in west london where i am working most and when i am complaining customer services are telling me that it will be like this and not gonna be better in thise areas now i am paying that much money to uk’s best network and and getting rubbish service with actual more money than what i was told to pay at the beginning of my contract
Completely unhappy and frustrated with this all
13 juin 2023
Avis spontané
I recently purchased the iPhone 14 Max…
I recently purchased the iPhone 14 Max from Vodafone Richmond and I couldn't be happier with my purchase. The phone is incredibly easy to use and the sales person who helped me was very helpful. The customer service I received was top-notch and I felt like my needs were really listened to. Overall, I had a great experience with this purchase and I would definitely encourage anyone looking for a new phone to check out Vodafone Richmond.
26 avril 2023
Avis spontané
Réponse de Vodafone UK - Richmond
Hey Ashik,
Thanks for the lovely review and fantastic support for the Vodafone Richmond team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
5 star service
Really good customer service and very knowledgeable staff. 5 stars
27 mai 2023
Avis spontané
Réponse de Vodafone UK - Richmond
Hey Khizar,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Went to this store to get a mobile…
Went to this store to get a mobile broadband. Was met with friendly staff and quick service
27 mai 2023
Avis spontané
Réponse de Vodafone UK - Richmond
Hey Nurul,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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