We are a forgotten community! Half way between two cities - Chester and Wrexham - we have a mobile signal which flops between "1 bar" and "no service". My phone is virtually useless for voice commun... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement48 Hope Street, LL11 1BB Wrexham, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Jodi talked me through my options in changing my phone & broadband package ~ she was fully conversant with the different handset capabilities & presented everything in a friendly & understandable ma... Voir plus
L'entreprise a répondu
I lost my phone whilst on holiday and was trying over several phone calls either Vodafone to sort the issue, I was advised to go to a shop as the issue could not be sorted over the phone for some reas... Voir plus
L'entreprise a répondu
I walked into the shop with thoughts on upgrading my mobile. I have 2 mobiles and a broadband account with yourselves. Melissa was really helpful in explaining my account and showed patience whilst ex... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - Wrexham
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
48 Hope Street, LL11 1BB, Wrexham, Royaume-Uni
4,9
Excellent
202 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
We are a forgotten community
We are a forgotten community! Half way between two cities - Chester and Wrexham - we have a mobile signal which flops between "1 bar" and "no service". My phone is virtually useless for voice communications. Very frustrating for visiting trades people and residents who work from home. This is a problem that has been with us for many years. Please do something. Helpful. Very soon.
27 mai 2026
Avis spontané
Réponse de Vodafone UK - Wrexham
Hey John,
I’m really sorry to hear about the poor mobile signal you’ve been experiencing in your area — I completely understand how frustrating this must be, especially if it’s been ongoing for such a long time and is affecting both residents and visitors.
From what you’ve described, the fluctuating signal between “1 bar” and “no service” suggests there may be limited coverage or capacity challenges in your location. This can sometimes be impacted by factors such as distance from masts, local terrain, or increased demand in the area.
We absolutely appreciate how important reliable service is, particularly for those working from home or relying on their phones for day-to-day communication.
What you can do
Check our coverage map to confirm expected service levels in your area
Enable WiFi Calling (if available on your device) to help with voice calls when signal is weak
Try manually selecting available networks to see if service improves
Next steps
If this issue has been persistent and significantly impacting you, we’d like to take a closer look and raise this with our network team.
You can contact our team directly via:
LiveChat: vodafone.uk/2LCJiTm
Or reach out to us on social media so we can investigate further and raise a case if needed
If you’d like this logged as a formal complaint, please contact our Social Media team on Facebook at vodafone.uk/2Fpnah2, and they’ll be happy to assist.
We understand this isn’t the experience you expect from us, and we appreciate you taking the time to let us know.
Thanks,
Vodafone Social Media Team
Although a Manchester City fan…
Although a Manchester City fan excellent as usual top man
23 mai 2026
Avis spontané
Réponse de Vodafone UK - Wrexham
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jodi talked me through my options in…
Jodi talked me through my options in changing my phone & broadband package ~ she was fully conversant with the different handset capabilities & presented everything in a friendly & understandable manner.
I've had a Vodafone contract since Feb 2002 & believe Jodi had been a staff member since before this date.
I hope she stays around for my next upgrade!!
21 mai 2026
Avis spontané
Réponse de Vodafone UK - Wrexham
Hey Evans,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Wrexham
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I lost my phone whilst on holiday and…
I lost my phone whilst on holiday and was trying over several phone calls either Vodafone to sort the issue, I was advised to go to a shop as the issue could not be sorted over the phone for some reason. I went tho the Wrexham branch and was served by Melissa who was so helpful and knowledgeable and sorted the issue, and new contracts out within 20 minutes, she also charged my phone me and ensured everything was working before we left and explained everything really well. Would go to the shop again after this experience
17 mai 2026
Avis spontané
Réponse de Vodafone UK - Wrexham
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The member of staff was well informed
The member of staff was well informed, suggested several options, and didn’t use hard sell tactics.
6 mai 2026
Avis spontané
Réponse de Vodafone UK - Wrexham
Hey Nick,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Wrexham
Hey Janice,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing staff and very friendly
5 mai 2026
Avis spontané
Réponse de Vodafone UK - Wrexham
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant service from jack today
5 mai 2026
Avis spontané
Réponse de Vodafone UK - Wrexham
Hey Philip,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Wrexham
Hey Simon,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing service in Vodafone Wrexham
Amazing service in Vodafone Wrexham! Would highly recommend
27 avril 2026
Avis spontané
Réponse de Vodafone UK - Wrexham
Hey Verity,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Informative and gentle with the…
Informative and gentle with the elderly... excellent service.
27 avril 2026
Avis spontané
Réponse de Vodafone UK - Wrexham
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Happy with all 😎
Very good service and helpful information about my new phone
27 avril 2026
Avis spontané
Réponse de Vodafone UK - Wrexham
Hey Karen,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Wrexham
Hey Sharon,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Jack was helpful getting me my new…
Jack was helpful getting me my new phone and set it up for me
14 avril 2026
Avis spontané
Réponse de Vodafone UK - Wrexham
Hi Pat , thank you so much for your wonderful review and the amazing support you’ve shown for Jack it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone Social Media Team
Jack helped transferring my data and…
Jack helped transferring my data and set up my new phone, also was helpful getting the a new phone and a tablet
2 avril 2026
Avis spontané
Réponse de Vodafone UK - Wrexham
Hey Laura,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The changeover from EE to Vodafone went…
The changeover from EE to Vodafone went through smoothly. It was managed
by vodafone. The staff at Vodadone's shop in Wrexham are very helpful and
Technically sound.
9 mars 2026
Avis spontané
Réponse de Vodafone UK - Wrexham
Hey Ailish
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very helpful assistance from a most…
Very helpful assistance from a most competent and patient and friendly member of staff
12 mars 2026
Avis spontané
Réponse de Vodafone UK - Wrexham
Hey Paula,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jack helped me with my data transfer…
Jack helped me with my data transfer and got me a grest deal on a nee tablets when i go to the caravan
9 mars 2026
Avis spontané
Réponse de Vodafone UK - Wrexham
Hey Denis,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Wrexham
Hey Lloyd,
Thanks for the lovely review and fantastic support for Melissa.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.