I came in in a fluster on a Friday evening 45 mins before closing, after my phone had given up on reading its SIM card and i had a big journey ahead. The staff were very patient with me and took care... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement29/30 Parliament Street, YO1 8RS York, GB
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Lisez les avis des autres
Hannah was the best sales person I have ever met in Vodafone ( I have been with VF for 20 years … & not always been complimentary). However, Hannah put all that right. She was extremely amazing with m... Voir plus
L'entreprise a répondu
Jay at the York store was helpful and friendly. He gathered information to help me decide what to do and quickly resolved a problem with my phone. I had been considering switching providers but afte... Voir plus
L'entreprise a répondu
I’d like to commend Hannah in the York store for her professionalism and customer service and care this morning. She listened, investigated, took time to explain the various options and steps, was co... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - York
Écrit par l'entreprise
Coordonnées de contact
29/30 Parliament Street, YO1 8RS, York, Royaume-Uni
4,5
Excellent
422 avis
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Les gens ont aussi consulté
Fantastic experience on New Year's Eve
Massive thanks to Luke who guided me through all my questions and suggested the best solutions! The best experience I've ever had!
31 décembre 2025
Avis spontané
Réponse de Vodafone UK - York
Hey Tonya,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer service
Visited the York store to upgrade my son’s phone, we were served by Hannah who was very helpful and friendly and sorted everything that we needed. Hannah pointed out that an upgrade on my plan was also available and whilst I didn’t feel I needed a new phone she found me a new plan that was a good deal for me.
2 janvier 2026
Avis spontané
Réponse de Vodafone UK - York
Hey Elizabeth,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great Service. Called into theYork branch yesterday to…
Called into theYork branch yesterday to ask advice on upgrading from PAYG. Hannah was very helpful in understanding my requirements and then finding me a great deal. The process was straightforward and Hannah made it simple and easy. Would thoroughly recommend visiting this branch, thank you.
2 janvier 2026
Avis spontané
Réponse de Vodafone UK - York
Hey Laura,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Efficient service!
Was very busy in store today and needed to wait in a queue, however this lovely girl was getting through lots of customers and sorted out my issue very efficiently. I even got an upgrade which is something i thought would be too expensive for me, but she found a good deal. Her name was Sally and as I was leaving I told the other customers that she was a star!
2 janvier 2026
Avis spontané
Réponse de Vodafone UK - York
Hey Nat,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hannah made my visit to the York branch…
Hannah made my visit to the York branch worthwhile!
Having had a very unsatisfactory previous visit was pleased to receive first class service from Hannah. She knows her stuff and is polite, friendly, approachable and loves parsips!
14 décembre 2025
Avis spontané
Réponse de Vodafone UK - York
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Hannah at the York branch was very…
Hannah at the York branch was very helpful at sorting me a new phone out at a better deal than I was on
20 décembre 2025
Avis spontané
Réponse de Vodafone UK - York
Hey Martin,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
WiFi 7 is a nightmare
WiFi 7 is a nightmare. My brand new Honour Magic V3 isn't compatible with it so now I spend most the time using my mobile data.
All the solutions in the router settings don't work. Even the dedicated 5ghz and 2.4ghz networks still run on wifi 7.
So now I'm stuck with useless broabad
16 décembre 2025
Avis spontané
Réponse de Vodafone UK - York
Hey Ward,
I am sorry to hear that you have been experiencing issues with your broadband speeds I appreciate how frustrating this can be.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
So helpfull loads of patience foe me…
So helpfull loads of patience fir me and clear explanation of everything thank you so much Hannah
16 décembre 2025
Avis spontané
Réponse de Vodafone UK - York
Hey Thika,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
No broadband from last 2weeks spend 10h…
No broadband from last 2weeks spend 10h on phone and ....steel no broadband
5 décembre 2025
Avis spontané
Réponse de Vodafone UK - York
Hey Anna,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
We definitely don't want you to have a bad experience. You can reach out to the Broadband team to check for further details by calling 0333 304 0191 or chatting with them via LiveChat here: http://vodafone.uk/2LCJiTm.
Thanks,
Vodafone Social Media Team
Failed Broadband Connection Over & Over Again…
If I could have given them zero stars I would. Tried to move my broadband from Sky to Vodafone unsuccessfully. Orders have failed and cancelled over 4 times, I have 3 routers at my property in which none can be activated through my ONT. We have no Wi-Fi in the property currently and all the help we get is we can re-place the order for you with no explanation to the previous issue. I would avoid at all costs and not listen to any advise they give. We were recommended to cancel our Sky subscription to only be let down repeatedly. One of the worst providers I have ever encountered. Feel extremely let down and angry with the experience!
13 décembre 2025
Avis spontané
Réponse de Vodafone UK - York
Hey James,
We’re really sorry to hear about the issues you’ve faced moving your broadband to Vodafone. We completely understand how frustrating this must be, especially after cancelling your previous service. This isn’t the experience we want for our customers.
If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I’ve been with this company for 25 yrs…
I’ve been with this company for 25 yrs and they are usually very good but just lately they’ve become lazy and think they can threaten you with crap like putting you on calls only cause you pay a day late . Well wake up vodaphone there are loads of other mobile companies out!!!!!!so sort your bloody selfs out or I’m off to Tesco ?? U might think ur the best out there but ur not start reading some of your reviews you have become big rich and greedy like most other companies wake up!!!!!!!!!
1 décembre 2025
Avis spontané
Réponse de Vodafone UK - York
Hi Cealwyn,
Thank you for being with us for 25 years, we truly appreciate your loyalty and the trust you’ve placed in us over the years. We’re sorry to hear about your recent experience and understand how frustrating this situation must feel.
We never want our customers to feel threatened or undervalued. Our intention is always to keep services running smoothly, and we’ll review the process you mentioned to ensure it’s fair and clearly communicated. Your feedback is important, and we’ll share it with the relevant teams to make improvements.
If you’d like, please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Thank you to Hannah
Thank you to Hannah! Our christmas angel! So helpful and very knowledgable.
23 novembre 2025
Avis spontané
Réponse de Vodafone UK - York
Hey Natalie,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Luke was amazing
Luke was amazing, such a great member of the team. Went the extra mile to sort out our business contract renewal.
Thanks Luke
5 décembre 2025
Avis spontané
Réponse de Vodafone UK - York
Hey Ros,
Thanks for the lovely review and fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Hannah was very helpful
Hannah was very helpful, bright and willing to go the extra mile. She's definitely an asset to the branch.
4 décembre 2025
Avis spontané
Réponse de Vodafone UK - York
Hey David,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hannah in the Vodafone shop in York…
Hannah in the Vodafone shop in York solved a tricky technical problem arising out of criminals hacking into my Vodafone account on my iPhone. She restored system integrity and everything now working satisfactorily. Well done Hannah and Thankyou Vodafone. ( I’ve been a customer for over 20 years and will be staying) ……..
29 novembre 2025
Avis spontané
Réponse de Vodafone UK - York
Hey Mr John Bridgeman,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hannah and Edward were great
Hannah and Edward listened to what we wanted and worked tirelessly to find the best fit that they could for us. They were cheerful and professional throughout
22 novembre 2025
Avis spontané
Réponse de Vodafone UK - York
Hey Karen,
Thanks for the lovely review and fantastic support for Hannah and Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nick general store manager
Nick the store manager was the guy that looked after me in upgrading my phone, wow! What a guy. So friendly and helpful, going above and beyond to make sure I was happy with my new contract and phone. This is definitely the type of customer service I like, he is a credit to Vodafone. Well done sir! Well done.
25 novembre 2025
Avis spontané
Réponse de Vodafone UK - York
Hey Carl,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
dont get a contract with wodafone …
after sendind my messages for 45 mins to vodafone ref tana who could not help me , i have been waiting for my free gift or £135 and not got it , i have paid over £160 in for my internet , witch thay should have sent me a long time ago , KEEP WELL AWAY FROM VODAFONE
25 novembre 2025
Avis spontané
Réponse de Vodafone UK - York
Hello John,
I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Helpful and friendly
We had a complicated situation trying to renegotiate contracts for four different phones (ours and our children’s). Hannah immediately understood what we were trying to achieve and came up with helpful solutions to save us money on our overall bill. She was friendly and we felt confident that she finding us the best solution.
22 novembre 2025
Avis spontané
Réponse de Vodafone UK - York
Hey Helen,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Miko was Everything vas great about them
Miko was Everything vas great about them
22 novembre 2025
Avis spontané
Réponse de Vodafone UK - York
Hey Onur,
Thanks for the lovely review and fantastic support for Miko.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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