Volt Music Store Avis 23

Ho ordinato all'inizio di febbraio un articolo dichiarato disponibile, oltre un mese e mezzo di attesa senza aggiornamenti, non rispondono alle email e nemmeno ai solleciti PayPal. Rimborso ottenuto grazie alla protezione acquirenti di PayPal. Di gran lunga il peggiore e più inaffidabile negozio di strumenti musicali d'Europa.

I had a good experience with Volt - especially dealing with Mitchell who was super friendly and helpful.
Got a great deal on Elektron Tonverk / Syntakt / Polyend Press - and delivery was fast.
Unbeatable prices + good service = happy customer.

I bought the OXI E16 controller and received it the next day :) When I started the E16 I had a issue with updating to the latest firmware.
I sent a email and they helped me out directly.
The issue was solved quickly by interaction of Volt Music Store and OXI. The service is very good and the local shop the perfect for checking out the latest gear or asking questions. There’s no pressure to buy anything :)

A huge thank you to the Volt team, who managed to find a discontinued Eurorack module. They sourced a brand new one and handled everything with great professionalism. It's also worth noting that the price was unbeatable. Communication was excellent; Volt always responded quickly and efficiently to my messages. I recommend them 100%. Thanks again, Volt, for everything.

Great price excellent communication and fast shipping!
Always my fav

I recommend Volt Music Store. Both times I ordered they called me to confirm, we had a nice chat, and the synths arrived very quickly after that. Super!

At first there was some confusion with the order, but they resolved it quickly, then I received my order very quickly and without any complications. Excellent service.

Very easy site to navigate and a beautiful physical store in Rotterdam that made my purchases even smoother! Kind and helpful team, easy to communicate with.

Had to pay for a package that I returned. Furthermore that package got lost so I paid round 350 euro's for something I did not have..someone at Volt or DHL is lucky..nope, never no more will I order at Volt

The team called directly me when they had some import issues.
No trouble with the shipping and the package !
Thank you ;)

Perfect from the start of the order till the delivery. Package was proper, shipping time really fast. The controller itself is absolutely the best for beginners

Sell opened box/used things as new one,and they don’t respond to your complaint/email!!
Avoid buying from them,not professiona at all!!

Ottimo negozio e veloce con la spedizione anche in Italia

On October 31, 2025, I purchased a UAD Apollo Twin Quad Studio+ that was listed as “immediately available”!
After placing the order, I contacted them, and they informed me that it was a mistake and that the order would arrive on November 14.
I explained to them how important it was to receive the interface BEFORE November 15, 2025, as there are free plug-ins available if you register the device with the manufacturer by that date!
They said they had a second shipment and could get me the device a little earlier.

After I still hadn't received a tracking number by November 13 and the shipment was going to another country, I called them again.
They told me that the device would unfortunately not arrive until November 21 at the latest and that they would try to get me the additional plug-ins worth $526.

After this date had also passed, I withdrew from the purchase contract, as I will be traveling for various sessions for artists from November 24 until the end of the year and will no longer be able to accept a package.

I had to explain to them five times that I would not have a package sent to a strange address where I did not know whether it contained an interface or who would accept the package on site.

I can only GUESS that they were trying to counteract damages in the amount of the plug-ins and the surcharge for purchasing the identical system from another dealer.
Who knows if there would even have been an interface in the package!

After you objected to the damages, I have not received any money or anything else from these fraudsters.
It has now been reported and a lawyer will take care of this matter!

I can only speak from my own experience, and that is...STAY AWAY FROM THIS SELLER!

So I ordered a Steven Slate Raven Core Station and a Raven Sidecar. It should heve been in stock but unfourtuatly it wasn't. Mitchell, an employee or maybe the owner of the shop, was of great help and kept me informed about the status of the shipping. It was not his fault that the shipment took much longer than expected. Although I mailed him many times about the shipment because I was unpatience, he always was very nice. I would order there again for shure. I've never experient such a good sevice before.

For a long time I thought I might not get the device I ordered with the money gone. I ordered a device labeled 'in stock - same day delivery'. I received it a month later. The communication was more than bad including insults directed to me.

I had to fight for getting my right and finally succeeded after telling them I would inform local police. Now, that I had a problem with the invoice (due to tax authorities), they declined to help me with that, claiming it was not possible for them to help. But of course it is, as other companies who I had the same problem with, DID help out! Never again this store.

No communication from them when there might be supply issues (articles shown as being available, yet they update the shipping time as often as their underpants.

Voice Mail always full, not reachable via phone.

Contact via whatsapp does reply with prewritten texts and won't engage in your request.

edit: problem got solved in the end, however, the online shopping experience remained questionable.

I ordered an item on December 30th and have yet to receive it 21 days later. Despite multiple attempts via phone, email, and text, I have not received any response regarding a refund. This experience has been extremely disappointing. I initially wanted to support a local shop, but unfortunately, this situation has proven otherwise.

Good to have a music shop around town, especially since they have brands like Noise Engineering, Eric Synths, Soma etc in the shop. Got my Pulsar 23 limited edition here which they ordered for me directly at Soma.