VWFS Rent-a-Car - Birmingham Avis 

I rented a VW Tiguan for a week, and while the car was amazing—spacious, comfortable, and full of great features—I had a couple of hiccups at first. I couldn’t figure out how to open the petrol cap or turn on the Lane Assist feature. I called the Birmingham branch, and they sorted it out for me in less than five minutes! The staff are super helpful and patient. After that, the car was a dream to drive. Definitely recommend both the Tiguan and the fantastic service at VWFS Rent-a-Car!

Honestly, very straightforward, informative and professional. Thank you very much for a good job done

The service that I received from this company has been terrible. I had booked a 7 seater car via booking.com and paid the full amount beforehand. When I had arrived, the customer service was so appalling to the point where I was not even offered a seat. I had to stand around the whole time I was there, waiting to be served. Eventually when I was served, I was told that the car that I had booked was not available. When questioned why, they could not give me a straight answer and kept going around in circles and asking if I wanted a different car. Eventually they had told me that the tyre needed changing on the car and that this would not be done until tomorrow. This caused me such hassle as I needed this 7 seater car and even made arrangements to get to the unit. I had booked a taxi to the unit which I had paid for and due to the situation, I had to then book a taxi back home. I was offered an alternative 5 seater which was useless as I required a 7 seater. They were not able to solve the situation and caused me a lot of problems.

Friendly service and a good selection of vehicles. The pick up and drop off process was smooth and would be happy to hire from the team again. My only other feedback is that a full-to-full fuel policy would be preferred, it's just easier for the new customer who perhaps doesn't know the area. Invariably vehicles are returned with more fuel than when they were collected. Thanks.

Excellent service by Raheel and Yasir! Really pleased with the car condition. Thank you!

Great car and customer service. A massive thanks to Raheel, who helped through every step of the process.

Great customer service, helpful and patient! Explained all terms throughly -competitive price.
Highly recommend

Great service from the team, fantastic competitive prices and a lovely car to drive as well. I would definitely recommend and will book again in the future.

VWFS always deliver the service as promised. In short you will not find a better exclusive VW branded car hire enterprise. Hats off to the manager Raheel and his colleague as well - Thanks guys!

Great customer service staff were very helpful with any queries no issues or hassle easy to book would definitely recommend

Raheel and yas are top guys there customer service was really top notch appreciate it guys thanks.

Best service as always will definitely reccomend hiring of vw thanks to yas and Raheel

Reliable and fantastic service.

Excellent service and good car. This is our second time renting and will definitely be our choice again the next time we come.

Very good customer service

Outstanding service from Raheel, he was attentive and helpful, making my experience exceptional, from the point of collection to return. The vehicle was clean and ready for me upon arrival.
Would highly recommend.

Easy process to rent a car. Short wait time when picking up a car. Smooth and quick return. The car was great, comfortable and an excellent drive. Reasonable cost of the rental, and it helps that the payment card does not have to be of the main driver.

Always have a great experience hiring a rental from this branch. Customer service is always on point. I'm always looked after everytime I visit. Friendly and helpful staff.

VWFS is my go to rental car service. The cars, the pricing and the customer service is excellent. Raheel and Yassir at Birmingham location are both fantastic people to be leading this branch. Kudos. They are really helpful and provide all the information you need before hiring a car. The quality of cars is top notch and the pickup drop off is also hassle free. 100% recommended.

Fantastic service as always from this car hire company and thanks to Raheel for his first class service, will keep on using them.