We honestly couldn’t recommend Becky at Wakefields highly enough. From our very first appointment, Becky was incredibly patient, attentive and genuinely caring when helping us choose our wedd... Voir plus
L'entreprise a répondu
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The team were very polite and helpful regarding a repair on a ring. I was advised of the cost up front. I have always used Wakefields for jewellery purchases and repairs and would highly recommend th... Voir plus
L'entreprise a répondu
Service and knowledge of products is outstanding and all staff members are polite and always ready to assist. Shop is a showcase of calm amongst beautiful products available.
L'entreprise a répondu
Knowledgeable staff and a good environment. My girlfriend's watch came back looking exceptionally clean and in good working order.
À propos de l'entreprise
- Bijouterie
- aussi dans
- Bijoutier
- Horlogerie
- Joaillier
- Service de réparation de bijoux
- Service de réparation de montres
Écrit par l'entreprise
Wakefields Jewellers is a leading independent luxury jeweller and fourth-generation family business in Horsham, West Sussex, renowned for exquisite craftsmanship, refined design, and exceptional levels of customer service. With a longstanding history in Sussex since 1911, we specialise in fine jewellery, bespoke design, bridal jewellery and luxury watches. Our fine jewellery collections showcase timeless elegance and enduring quality, featuring carefully selected diamonds, precious gemstones, and beautifully crafted gold and platinum pieces. Each design reflects our commitment to excellence, sophistication, and lasting value. Through our bespoke jewellery design service, clients are invited to create truly one-of-a-kind pieces. From initial concept to finished masterpiece, our experienced gemologists and master goldsmiths work within our in-house jewellery workshop to bring meaningful ideas to life, ensuring every bespoke piece is as unique as the story behind it. Wakefields Jewellers is also a trusted destination for bridal jewellery, including engagement rings and wedding rings, expertly crafted to mark life’s most important moments. Whether selecting a classic diamond engagement ring or designing a custom bridal set, we offer guidance, expertise, and uncompromising quality at every stage. Our offering is completed by an extensive selection of luxury watches, supported by our professional on-site watch workshop and Rolex authorised service centre. From routine servicing and repairs to specialist care, each timepiece is handled with precision, discretion, and technical excellence. Proudly serving Horsham and the wider Sussex area, Wakefields Jewellers is known for its integrity, attention to detail, and exceptional customer experience. We are dedicated delivering fine jewellery and luxury watches collections, alongside an impressive range of in-house workshop services, defined by trust, craftsmanship, and timeless design.
Coordonnées de contact
11 West Street, RH12 1PF, Horsham, Royaume-Uni
- 01403 264001
- info@wakefieldsjewellers.co.uk
- www.wakefieldsjewellers.co.uk
4,7
Excellent
50 avis
Aucun historique récent de demande d’avis
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A répondu à 100 % de ses avis négatifs
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Great client care and super selection
Thank you so much for the kindness shown yesterday when we popped in to buy a gift for Abie’s 18 birthday we wanted the experience to be special and it was and she is delighted with her present lovely necklace
26 février 2026
Avis spontané
Réponse de Wakefields Jewellers
Hi Tracy, thank you for taking the time to leave such a lovely review. We’re absolutely delighted to hear that you and Abie had such a positive experience in store this weekend. Thank you so much for your lovely message, it truly means a lot to our team. We hope Abie had the most wonderful 18th birthday and we look forward to welcoming you back in store again soon!
Unhurried friendly service seldom seen…
Unhurried friendly service seldom seen these days.
23 février 2026
Avis spontané
Réponse de Wakefields Jewellers
Hi Wayne, thank you for your kind words. We’re so glad you had such a positive and welcoming experience with us. We look forward to welcoming you back again soon!
Fantastic and personal service.
From the moment the door was opened for me, I couldn’t have felt more welcome! Willie (as a fellow Scot) and I chatted about our ‘home’. He checked and found that Lucy was free to help me. Without any idea of my budget for my engagement ring, Lucy could not have been more friendly and helpful, picking out a variety of rings for me to try. There was no rush or hard sell, just kindness and good advice. The whole experience was truly amazing! I came back with my partner the next day to pay for my chosen ring, and again we couldn’t have been made to feel more welcome with a glass of bubbly each, and Lucy and Becky helping us. Cannot recommend enough..
16 février 2026
Avis spontané
Réponse de Wakefields Jewellers
Hi Dawn, thank you for taking the time to leave such a lovely review. We are truly delighted to hear that your experience with us felt so warm and welcoming from the very beginning. It’s wonderful to know that Willie made you feel at home, and that Lucy was able to guide you through selecting your engagement ring with care and expertise. We will be sure to pass on your very kind words to Lucy and Becky. Thank you for placing your trust in us at such a meaningful time. We wish you every happiness and look forward to welcoming you back into store again soon.
Watch repair
Melanie had suggested a solution prior to Christmas. When I took the watch in Ben was extremely helpful and I left the watch. He called me later that day to confirm time scale and costs. He then called me later in the week to explain the outcome and I was able to pick the watch up the following day.
The fact that the reception area has a purpose built bar facility for hot and cold beverages makes it unique in my shopping experience. All members of staff are welcoming and the soft security makes you feel very comfortable. All the staff are highly knowledgeable and enjoy what they do..
13 février 2026
Avis spontané
Réponse de Wakefields Jewellers
Hi there, thank you so much for your thoughtful review. We are truly delighted to hear that your experience with us felt so comfortable and welcoming. It is wonderful to know that Melanie’s initial guidance was helpful, and that Ben was able to assist you so thoroughly. We will be sure to pass on your kind words to them both, they will be so pleased to hear them. We sincerely appreciate your support and look forward to welcoming you back in store again soon.
I now have 2 statement pieces of jewellery that I can wear all the time
Melanie’s knowledge, expertise and patience helped me with deciding how to reuse and remodel unworn jewellery into creating a wonderful diamond ring and diamond pendant. I couldn’t be happier with the finished result.
7 février 2026
Avis spontané
Réponse de Wakefields Jewellers
Hi Laura, thank you so much for your wonderful review. We are absolutely delighted to hear how pleased you are with your bespoke diamond ring and pendant. We’re so pleased that Melanie’s knowledge, expertise and patience helped guide you with confidence throughout the process, we will be sure to share your kind words with her. Thank you again for placing your trust in us and we look forward to welcoming you back in store again soon.
Wakefields staff always attentive.
Wakefields staff are also attentive to my needs and in this particular case were very clear to recommend hand engraving over laser engraving to ensure quality.
5 février 2026
Avis spontané
Réponse de Wakefields Jewellers
Hi Andrew, thank you so much for your lovely review. We’re so happy to hear that our team were attentive to your needs and that you felt well guided when choosing hand engraving. We truly appreciate your kind words and look forward to welcoming you back in store again soon!
Friendly
Such a helpful, polite and friendly team. Looked after beautifully from the moment the door is held open for you. Offered a drink whilst a lovely lady patiently went through each of the items I had brought in for repair.
5 février 2026
Avis spontané
Réponse de Wakefields Jewellers
Hi Vanessa, thank you for your lovely feedback. We are so pleased to hear that you had such a positive experience in store. Your feedback is greatly appreciated, and we look forward to welcoming you back in store soon!
I have been a customer at Wakefields…
I have been a customer at Wakefields for many years.
I’ve purchased a selection of jewellery over the years, also my husband had a necklace and matching earrings made for me at Wakefields for a special occasion.
My recent visit I was served by Becky, who was very helpful and interested in hearing about my previous experiences. Thank you Becky See you again soon
24 janvier 2026
Avis spontané
Réponse de Wakefields Jewellers
Hi there, thank you so much for your kind review and for being a valued customer over the years. We are truly delighted to hear that Becky made your recent visit so special. Your continued support means a great deal to us and we look forward to seeing you in store again soon!
Willie and Emma
My wife and I had a wonderful experience whilst purchasing a ring for my wife. Emma and Willie were lovely and made us feel very special. We absolutely love the ring and that day will stay with us forever thank you..
26 janvier 2026
Avis spontané
Réponse de Wakefields Jewellers
Hi David, thank you for taking the time to leave such a lovely review. We’re so pleased to hear how much you both love the ring, and that Emma and Willie made you feel so well looked after. We’ll be sure to pass on your kind words to them. Thank you for choosing Wakefields Jewellers, we look forward to your future visits in store.
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