Warburtontollbridge Avis 

Total scumbags. Paid the fee a couple of hours late. 3 weeks later a fine comes through the post. Need less to say impossible to speak to anyone, the appeals process will just see you get an autometed computer-says-no reply. These companies are a law unto themselves. I hope they have long and painful deaths.

A letter was set to collect the £1 plus the £30 charge for missing the payment in June for a crossing in February. I appealed and lost this appeal.
I then paid but the payment didn't process, which I was not aware of.
missed payment has meant a debt collector asking for £176.
No further messages from Warburton, they must believe that customers want to park with more cash as why now....
I've used their on line message service and it is serviced by a robot only.
Where is all there money going if they can't have a human to support.

I'm so up set as an innocent error has resulted in over a 500% increase in the fine and Toll, wow.

This company are scam artists no wonder you can't actually speak to anyone because all they would get is upset people calling them.. what a fabulous way to make money. Reiterate what others say SCUMBAGS.

Came here years ago and there was a booth with someone collecting 12p. A bit quaint but ok. Went back in May. No booth. No clear sign explaining payment requirement unless you stop in the middle of the road to read the small print. Nowhere to pay. No notification until a letter three months later saying fines were payable. £31 there and the same back. £62 in total. An absolute scam. Excel Parking are a disgrace. Sours the memory of the day and makes us not want to go back.

A licence to print money.
The toll used you be 25p for a return journey, now it costs£1 each way.
I used this bridge in May 2026 I genuinely thought I had paid the correct fee as I received an email stating all passages paid.
To my surprise, last week I received a letter stating that I had only paid £1 instead of £2. A genuine mistake.
The fine is £31 by 10th August. £61 by 24th August or £101 by 31st August.
I think this is outrageous and feel It should be investigated by a government body, Trading Standards?
They must be raking in thousands of pounds.

Money grabbing company scamming working folk..this country is one big joke for fleecing the people..scum..

DO NOT USE this bridge the company that run the bridge Excel parking are Scammers and will fine you even though you have proof you paid the toll avoid this bridge !!!!

Awoid this scammmm bridge !! You pay the cross and they send tcn notices anyway

This is disgusting, sign of charge was hidden and fine you for £30!

Disappointing experience with the appeals process.

After receiving a notice for an unpaid £1 toll, the toll was paid immediately and an appeal was submitted explaining that a recently diagnosed ADHD condition had contributed to the oversight. The appeal explained how ADHD affects executive functioning, memory and time-sensitive administrative tasks, and requested consideration of these circumstances.

The appeal response did not address the disability-related information at all. Instead, it simply restated that the payment had been made outside the payment window.

Whether or not the appeal was ultimately successful is not the issue. The concern is that there appeared to be no acknowledgement of the disability information provided, no indication that reasonable adjustments or discretion had been considered, and no explanation as to why those factors were rejected.

Organisations do not have to agree with every appeal, but customers should reasonably expect that the circumstances they raise are properly considered and addressed in the response.

I hope the company reviews its appeals process to ensure that disability-related information is genuinely considered rather than overlooked.

I Traveled over this bridge and returned on 26/04/2026 I then paid the £2.00 toll online on 28/04/2026 as per their instructions and received a receipt by Email,then on 02/06/ 2026 I received by post an unpaid toll charge notice with threats of quite substantial fines for non payment,now I have spent hours trying to get through to them to make them aware that I did pay the toll online ,with no helpful communication other than irritating AI generated responses, I have to say their customer service stinks

I’ve had a really frustrating experience with the Warburton Toll Bridge system.

I was charged £30 for an unpaid toll I didn’t even realise I’d used. The crossing was back in February, but I didn’t receive any notice until June. By that point, it was too late to just pay the original £1 charge and instead I was hit with a penalty straight away.
There’s no proactive reminder or prompt to help drivers pay in time. You’re expected to know you’ve crossed it and remember to pay by midnight the next day, otherwise a charge is issued automatically.

What makes it worse is this doesn’t feel like a one‑off. There have been wider complaints about delayed notices and people only finding out months later that they owed money, which raises serious questions about fairness and transparency.

From a user point of view, it feels like a system that catches people out rather than helps them comply. The delay in notification removes any real chance to fix the mistake early and avoid the penalty.

Overall, this feels less about managing a toll and more like a process that risks taking money from people who were never properly informed.