Warmup UK Avis 

Just purchased a replacement 7iE for my misbehaving 4iE. A direct replacement that is very straightforward to fit and very easy to setup and program. Not cheap but you get what you pay for. I am a happy customer ready for the winter.

Having recently had underfloor heating and the new 7iE Matter thermostat installed, I contacted Warmup for some technical support in setting up our home on the app. Anton, the technical support person I spoke with was fabulous. He was really helpful and knowledgeable, talking me through each step and providing additional information and guidance. Had everything set up in no time and I know he will be amazingly supportive should I need help in the future. Faultless service and super pleased with the Warmup products and technical support so far, thank you Anton!

A very nice lady called Lesley Long sorted my problem out immediately and directed me to what i needed to do to get my underfloor heating back up and running. She was excellent.

What an outstanding company. Everyone we dealt with was knowledgeable,courteous, patient,
kind and supportive. From Anton and Harley on the phone and in the office to Owen who worked diligently for a long time to find the fault with our heating but had to call in more powerful equipment. He even took the time to explain the situation to our installers.
Phil was just amazing! He spent hours taking up a floor tile so carefully, leaving no trace of his work.
He explained his findings to us and wrote a very detailed and comprehensive report, including photographs. We very much appreciate this as it
forms the basis for our repair negotiations with our installers.
We now hope that Owen will be able to install the new underfloor heating for us - it will give us peace of mind.
Thank you, WarmUp team!

Excellent service . Engineer clearly knew what he was doing .Very considerate cleaned any mess up .
A credit to warmup .

I am extremely pleased with Warmup service. I had a 1 working day response to my query from customer services. Anton was very helpful and patient with technical advice but didn't manage to resolve that matter before the end of the day. I returned the next day and found Lesley who stepped straight in and helped me resolve my problem. She was fantastic. Thank you Warmup team. You're great!

Very responsive customer service. Fantastic help from Lesley Long, patient and very clear instructions!

The engineer arrived promptly was very professional, explained everything he wanted to do regarding testing and carrying out his repairs.

Have absolutely no idea how to work the 6ie mini because there are no usage instructions only an installation guide!! The information online is terrible. The app does not seem to connect to the actual thermostat as it states my target temperature is 10° yet the actual temperature is 23.5°!! It is December and I can barely go in my kitchen because it's too hot and makes me feel sick! Worst product I have ever used.

Engineer worked out the issue and helped me programme the thermostat remotely. Hopefully fixed the problem. Many thanks.

Huge thank you to Anton who was incredibly helpful (and patient) with me today. He stayed on the phone to make sure all the thermostat settings for our warmup system were set up correctly and that also answered all my questions. I felt a bit clueless before I called today but Anton had definitely helped me to understand our system much better. Thank you

Fully explained every step of the work involved and completed in a timely fashion.

Had a problem with a new installation, caused by my tilers incorrect install. Called warmup to see what could be done and spoke with Anton who was super proactive, helpful and efficient and within no time had booked an engineer visit for diagnosis and fix. The engineer, Phil the engineer was an absolute delight, very respectful of my home, took time to explain what he was doing and was willing to workaround my scheduling needs, and he identifies the cause of the problem pretty quickly. From beginning to end to end, a masterclass in how to look after customers.

Everyone I spoke to/emailed was helpful, friendly and professional.

Great customer support once you got through to the right person. Very knowledgeable and prompt replies.

It would have been 5* but your registration process needs improvement e.g. my 'phone no. wasn't accepted as on three occasions when it was inserted I got the note that only numbers were acceptable which was all I had ever entered; the Captcha bot didn't allow sufficient time for the process to be completed; the Place space only caters for up to 32 characters only discoverable after insertion exceeding this number (Just tell us in advance the another Captcha time-out could be avoided!!)

Wanted help to understand what the options were for an installation, and Lesley helped me understand all the options and had clear answers to all my questions.

Super helpful

Anton Ruddock has been an absolute superstar.. helped me set up a 6ie warmup module! Really patient and helped me through every detail - can’t recommend enough

We called to learn how to set our underfloor heating as we had lost our manual. Lesley was so helpful and we have to say your customer service is 5 star.