Warmup UK Avis 

I love the warmup products and the app. Really easy to use and never had any issues. Used the customer service tonight for my electrician regarding an issue with the insulation and they were so helpful and supportive on the phone. Making it easy to resolve

When eventually got through to the right person. It was easy to process my request. Operator was very helpful with resolving problem.

Quick, clear and succinct help: Thanks!

I was pleased with the service

Friendly and efficient human (not bot) support

My issue was resolved without much difficulty

would like to thank marcos at warm up for the order and next day delivery 5*

Marcos was extremely helpful and really easy to deal with

Anton was very helpful and patient with me! 5* thank you for your help 🙏

The reply to my query was very quick and gave me all the information I needed. The answer to my follow-up query was also speedy and reassuring. It's so good to get a response from a real person!

Anton was very helpful and precise in his instructions. Made the process easy

Return process of some parts turned out to be fiddly but worked fine in the end.
The set-up process of the app/thermostat is not straightforward as others observe.
Overall good product though and easy to install the heating parts.
Long term experience tbc.

Marcos was really helpful and helped with my order. Great service.

really poor customer service. on hold for over 20 mins. always busy. either they're overloaded with issues or there's one part time staff member that deals with everything from customer service to HR to Finance to Marketing and Sales and can't keep up. Either way. Just poor after sales service. Worst than HMRC.

We already sell Warmup through our showroom and the lead from them was handled very well . Marcos was great with updates and keeping on top of everything

Everyone I’ve dealt with has been consistently honest, knowledgeable, and extremely helpful.

Dan Rimmel, our local rep, deserves a special mention. He is excellent to work with, always willing to help, and has outstanding product knowledge. Nothing is ever too much trouble for him.

The returns process is also easy and straightforward, making the overall experience a very positive one.

Always a good experience dealing with Warmup

The instructions on how to set up and change the settings on the 6iE mini wifi thermostat are not at all clear. Thank goodness there is a very helpful man on the help desk.

This is a great solution for our bathrooms, that have had no heating after the original gas central heating was replaced with air-to-air heat pumps. With the bathrooms about to be refitted, we had wondered if electric heated towel rails on their own might not be sufficient, but with the underfloor heating there is now plenty of heating capacity. Plus, having a warm floor adds a real touch of luxury in a bathroom!

Have a new heating floor controller there are no instructions and the install paper only refers to to an rsw model number not the model 3 4 5 or 6 - so you try the qr code on front which is usually way easy install and instructions are provided - all it comes up with is a phone number which clearly can’t be right. I search google and ai eventually deciding the rsw model number to one that is number 3 then I found an instruction manual an online as the screen itself is not intuitive. What fur example is a Callander with a hand and the other with a pencil mean ? I then find that you can connect the thing to your WiFi so you can control it all from your phone. Using the downloaded app you then try the qr code it wants to join a network o do t recognise is it a neighbours a hackers no idea says there is another qr code inside the controller get front off and try the qr code inside its the same unrecognised network then try and get the bloody front back on its effing difficult and bend some of those stupid tiny pins in the process after unbending them sort of get front back on wheel screen seems to work. I then gamble on the network it’s seeking to join - ag it’s its own tiny. Rain not a network which you then connect to your WiFi. The controls on the app are useless compared to the on screen on the controller though like most cheap touch screens you have to press pretty hard to get it to change up or down a pain if you have to shift a start or end time by many hours. On the controller unit you can add and subtract time slots you can’t in the app. When I switched off the controller unit to get the internal qr code the memory of time reverted to its original factory start - argghh so with endless power cuts am going to be always have to reset the time what an effing nuisance it was main treason for changing the control u it in first place central heating one which fir oil
Boiler works perfectly and can be switched off for ages and still
Starts up at the correct time. On the electrical postage whe. You press it on the app all it does is go to your phones Home Screen - frankly the app
Is pretty useless and adds no value at all - one worries it just provides a conduit for bad people
To switch on your heating to some silly temperature lien the French and Dutch supermarket hai s who had all their fridges switched to 50 c yesterday.
Instead of trying to be too clever by half they shouldn’t stick to making an analogue version that actual works - it’s only really sad people that have any interest in looking g at their heating system on genie phone what empty lives they must lead.
It’s basically piss poor and will
See if can find an alternative that actually works and makes k es life simpler as must have wasted hours on this useless app

Lesley helped me to get my thermostat reconnected to my WiFi when we’d lost the code. We spoke via WhatsApp and they were so patient and helpful and made sure I got it all working again. Would definitely recommend!