I love the warmup products and the app. Really easy to use and never had any issues. Used the customer service tonight for my electrician regarding an issue with the insulation and they were so helpf... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Return process of some parts turned out to be fiddly but worked fine in the end. The set-up process of the app/thermostat is not straightforward as others observe. Overall good product though and e... Voir plus
L'entreprise a répondu
This is a great solution for our bathrooms, that have had no heating after the original gas central heating was replaced with air-to-air heat pumps. With the bathrooms about to be refitted, we had won... Voir plus
L'entreprise a répondu
Everyone I’ve dealt with has been consistently honest, knowledgeable, and extremely helpful. Dan Rimmel, our local rep, deserves a special mention. He is excellent to work with, always willing to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Warmup Plc is a UK based manufacturing Plc, creating innovative smart controls and underfloor heating solutions. Warmup has sold more than 2 million systems in 72 countries worldwide. Warmup, founded 30 years ago is a knowledge and research driven business, making proprietary, world-leading products.
Why Warmup?
Écrit par l'entreprise
- Save your pounds and the planet!
- Underfloor heating is a cleaner, more efficient way to heat a home. Our collection of water and electric floor heaters require less energy to reach an ideal temperature compared to traditional heating systems, saving you money on your heating bills.
- Warranties and 24/7/365
- Many of our heating systems feature a Limited Lifetime Warranty and our SafetyNet Installation Guarantee™ also protects you against any accidental damage to a system during installation. We operate a technical helpline which is open 24 hours per day / 7 days per week / 365 days per year and provide extensive online support materials to help guide our customers through every stage of their project.
- Leading the industry
- Our systems and accessories provide energy-efficient warmth for both new-build and renovation projects, offering true ease of use and a hassle-free installation. We are the only floor heating company whose products are European compliant and CE marked. Our systems feature accreditations from BEAB, cUL, CSA, FIMKO, SEMKO and UL. In addition, we are members of BEAMA and TTA.
Coordonnées de contact
Abbey Road, Tudor Estate 704, NW10 7UW, London, Royaume-Uni
- 0345 345 2288
- uk@warmup.com
- www.warmup.co.uk
Get a free instant quote!
4,7
Excellent
835 avis
Demande des avis aux clients
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The app is difficult to set up
The app is difficult to set up, however when it is set up it appears to work well and is quite robust.
9 octobre 2026
Avis spontané
Réponse de Warmup UK
Hello,
Thank you for your review. We are happy to hear that the application works well for you, but we acknowledge the initial configuration was challenging. We are continuously taking steps to streamline our process.
Kind Regards
Warmup
Réponse de Warmup UK
Hello,
We are glad you enjoyed your experience with our items, team, and prompt service. Thank you for your review.
Kind Regards
Warmup
Customer service was great
Customer service was great - no wait for the call to go through and Anton was really helpful and patient as we set up my thermostat.
7 octobre 2026
Avis spontané
Réponse de Warmup UK
Hello.
We are glad you enjoyed your experience with our rapid phone support and the patient assistance provided while configuring your device.
Kind Regards
Warmup
I have been trying for weeks to link…
I have been trying for weeks to link thermostat to phone app. Despite several.promises and escalating this I have not received a resolution. Appalling customer service
10 septembre 2026
Avis spontané
Réponse de Warmup UK
Hello,
We are sorry to hear that you have been experiencing difficulties connecting your thermostat to the app.
We would like to clarify that your case will have been escalated by our Customer Services team, who have followed the appropriate process to investigate the issue. We appreciate that it is frustrating when a resolution is not immediate, particularly where software-related issues require further technical investigation.
Please forward your details to uksupport@warmup.com from your registered email address so we can review the full history of the case and ensure we have all the information required to continue our investigation.
We look forward to working with you to resolve this matter as quickly as possible.
Kind Regards
Warmup
OK is fine but great would be better
Android app is utter garbage.
Manual is confusing and poorly written.
Controls are quite confusing.
24 septembre 2026
Réponse de Warmup UK
Hello,
We are really sorry to hear that you've found the app, controls and manual difficult to use. Customer feedback is important to us, and we're always looking at ways to improve both our app experience and product documentation.
If you'd like to discuss the issues you've encountered in more detail, please contact uksupport@warmup.com and our team will be happy to assist.
Kind Regards
Warmup
Warmup's helpline was very responsive
Warmup's helpline was very responsive, even over a weekend, in helping us to reset our thermostat after a new internet router installation.
Anton Ruddock was particularly helpful on the phone helpline, calling us back and guiding us through the reset process.
29 septembre 2026
Avis spontané
Réponse de Warmup UK
Hello,
We are glad to hear that our support team provided timely assistance to get your system reconnected. We appreciate your positive feedback regarding the patient phone guidance you received. We will be sure to pass along your kind words to the team member who assisted you.
Kind Regards
Warmup
Thank you Anton!
Anton was so patient, helpful and diligent in sorting out the problem.
Seldom experience customer service like this nowadays!
1 octobre 2026
Réponse de Warmup UK
Hello,
We are glad you enjoyed your experience with our team's attentive help. Thank you for taking the time to share your kind feedback with us.
Kind Regards
Warmup
Great help and service
Great help and service. We dealt with Jack Fish. He helped us with the project and the service and delivery were spot on. Would highly recommend!
30 septembre 2026
Réponse de Warmup UK
Hello,
We are happy to hear that your recent project went smoothly. Thank you for praising our team member's assistance as well as our punctual delivery service.
Kind Regards
Warmup
Very clear and detailed response to my…
Very clear and detailed response to my problem
29 septembre 2026
Avis spontané
Réponse de Warmup UK
Hello,
We are happy to hear our team provided clear assistance for your issue. Thank you for your feedback!
Kind Regards
Warmup
Anton was really helpful and got…
Anton was really helpful and got everything set up really quickly and he was patient when the set up didn't immediately go to plan. I appreciate his quick replies and phone call.
28 septembre 2026
Avis spontané
Réponse de Warmup UK
Hello,
We are glad you enjoyed your experience and truly appreciate your positive feedback.
Kind Regards
Warmup
Help setting up/using Element thermostat and My Heating app for underfloor heating
I was struggling to set up the Element wifi thermostat connected to my sticky mat underfloor heating and Anton was extremely helpful. It is now all set up, programmed and working. In case it helps others who are also struggling with the set up:
- If a temperature is displayed on the thermostat then the initial set up has been done by the installer.
- Go to the 'Note' after 'Step 4 - Initial Set up' in the instruction 'manual'. This explains how to link the thermostat to the My Heating app. This allows you to pair the app to your thermostat and then link to your home wifi. You can then add your room and programme its settings.
It is quite straightforward once you know what you are doing!
Thank you Anton
28 septembre 2026
Avis spontané
Réponse de Warmup UK
Hello,
We appreciate your feedback and are glad you had a positive experience getting your underfloor heating system fully operational.
Kind Regards
Warmup
Excellent Customer Service
I recently had some queries about the technical aspects of the Warmup Pro under tile system and spoke to Anton via WhatsApp who was very helpful and was able to examine the images I sent to him and also sent me screenshots and a very helpful link to an installation video. Much appreciated when it’s possible to speak to someone in person who is so knowledgable and helpful.
18 septembre 2026
Avis spontané
Réponse de Warmup UK
Hello,
We are happy to hear that your experience with our technical assistance was so positive. Providing clear guidance, helpful media resources, and knowledgeable advice for your underfloor heating installation is always our goal.
Kind Regards
Warmup
Well the customer service is very
Well the customer service is very, very good and the equipment is good, reliable and working well
17 septembre 2026
Réponse de Warmup UK
Hello,
We are glad you enjoyed your experience with our helpful team - thank you for your review
Kind Regards
Warmup
service
Had a customer who urgently required some items, i contacted Marcos who then took over. He came back with all the information i needed within 1hour, i then placed order, items received the following day, The customer was impressed with the service given, but all the credit goes to Marcos @ warmup
2 septembre 2026
Réponse de Warmup UK
Hello,
We are happy to hear that your urgent order was handled so efficiently. Providing rapid communication and ensuring your items arrived the very next day is exactly the level of service we aim to deliver. We appreciate you taking the time to highlight this positive experience and look forward to assisting you again soon.
Kind Regards
Warmup
Excellent experience
Myself and my Husband had a very seamless experience with Marcos at Warmup. He was very informative and took his time to answer all of our questions about the underfloor heating process. We were completely at ease throughout the process all thanks to Marcos’ expertise and patience. Would definitely recommend Warmup after our experience.
22 septembre 2026
Réponse de Warmup UK
Hello,
We are very glad to hear that you and your husband had such a smooth and reassuring experience. It is wonderful to know that our team member's detailed information, dedicated time, and thorough guidance throughout the installation process helped put your minds completely at ease. Thank you for your kind recommendation and for taking the time to share your positive feedback with us.
Kind Regards
Warmup
Marcos Loureda 5star plus!
Marcos was so helpful with all my questions and very quick to respond. He organised the order for me to collect at my local Topps Tiles, which even they didn’t seem to know could be done. Couldn’t give anything less than 5 stars for feeling confident I’d get the answers I needed quickly. Sorting out the order for collection locally is definitely a 5 plus
22 septembre 2026
Réponse de Warmup UK
Hello,
We are glad you enjoyed your experience with our customer service team. It is wonderful to know that our team member provided prompt, helpful answers to all your inquiries and successfully arranged for your items to be picked up at a convenient nearby location. Thank you for your kind review.
Kind Regards
Warmup
Very helpful
Very helpful. Took the time to run through required steps including when things didn’t work as expected they would. Stayed patient.
18 septembre 2026
Avis spontané
Réponse de Warmup UK
We are happy to hear that our team remained patient while guiding you through the step-by-step troubleshooting process. Thank you for your feedback!
Kind Regards
Warmup
warmup support…
Had to make a call to warmup support today and was put through to Anton. Very helpful with the problem I had and got my warmup underfloor heating up and running. Thanks Anton
15 septembre 2026
Avis spontané
Réponse de Warmup UK
Hello,
We are glad you enjoyed your experience with our team. We appreciate your positive feedback and are happy to hear that we could help resolve the issue and get your heating working again.
Kind Regards
Warmup
Name you can trust
with plenty of options out there for UFH Warmup always stands out. speed of delivery, quality of products and excellent customer service.
7 septembre 2026
Réponse de Warmup UK
Hello,
Thank you for your fantastic feedback. We are glad you enjoyed your experience with our rapid shipping, reliable underfloor heating products, and helpful support team.
Kind Regards
Warmup
Réponse de Warmup UK
Hello,
Thank you for your kind review.
Kind Regards
Warmup
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