Warmup UK Avis 

Great customer services support from Harley. Provided me with all the information I needed

I spoke to Anton who was very patient and efficient, he helped me setting up the app. You want someone like him when you have technical issues. Thank you Anton

Excellent advice and help from Harley and Shauna regarding the setting up of my Warmup Element thermostat, all sorted now, thank you

Engineer came out right away to repair the issue. Couldn’t be more pleased with the customer service and quick repair. Thanks again.

I made an enquiry through their web mail asking about the availability of printed instructions for operating a replacement controller for their underfloor heating system that has just had to be installed. The box in which it was supplied included only the printed installation instructions = which said nothing about how tooperate it! Their web site is full of videos but I couldn't find anything in printed form.
More than a week has passed and I have not had even an acknowledgement.

Absolutely fantastic after sales service from Warmup. I needed a warranty replacement and they’re right on it. No messing. They also use DPD couriers and you’re constantly kept informed as to the status of your parcel. Other companies could learn a thing or two about looking after customers from Warmup. They give you the confidence of longevity in your installations.
I highly recommend them.

Very pleasant, knowledgeable and patient. Helped me set up my system very happy thank you

My grandparents have moved to a new home with this heating system, and Anton was extremely helpful, patient and knowledgeable with supporting me to set it up for them. I’m just waiting for it to be deactivated from the old occupiers account, but he was able to provide a timescale for this and said he’d be there to support when we could progress.

Very quick and helpful response from Harley

As part of a bathroom refurb a Warmup system was installed. I called the company early in the New Year to ask for some advice. The member of staff was overall unhelpful.
For the next couple of weeks I trawled the internet and enlisted help from the bathroom installation team but seemed to be getting no where.
As a final attempt I called Warmup again and fortunately this time Harley answered the call. He was very emphatic, listened well and talked me through my issue. With his help the system is now working as I expected it to.
He is a STAR,

Quick turn around as usual.

*Not given a 5star as I need to contact them regarding the courier, DPD repeatedly dump ordered products outside a showroom which was open and only reason I knew to look was the email confirming delivery.

Excellent customer service. Anton was professional, patient, and walked us through setting up our underfloor heating over the phone. He was knowledgeable and communicated instructions clearly. A very positive experience dealing with Warmup, thank you.

Needed a walk through on the warmup app to help set the timer . Spoke with Anton who was extremely helpful, his knowledge and guidance was clear and concise and he really took the time to ensure all my questions were answered, it’s great my system is now working perfectly thanks to his help , I can’t recommend him highly enough. Many thanks Anton.

Harley was interested to help. He knew exactly how to operate the heating system. He was thoughtful in his approach and patient to help lead me to set up the thermostat. Brilliant

Our kitchen floor heating failed on Christmas Day. A phone call to Warmup after the holiday period was over, and the system fell easily into place. Once I had paid the set fee, a date for the technician to attend was swiftly arranged.
Phil was very thorough, testing the thermostat and then checking the underfloor heating mats. The problem lay with the thermostat which he replaced and helped me to set up. The cost of the new thermostat and call out was deducted from what I had already paid. It was a relief that the ceramic tiled floor was not affected.
Thank you very much to Phil - calm, unhurried and reassuring at all times.

After iniatally struggling to get through to technical, once I was speaking to someone I couldn't fault them. Good clear instructions east to follow.

Half the order got lost with couriers and had to wait a week for a replacement

Great help from Harley with resetting up of the wifi thermostat after our electrics had been disconnected and it loosing it's settings.
He was able to give me clear and precise information and new what to do when I came up against a problem.
Ten out of ten from me.

Harley gave clear instructions at a good pace pitched so I could understand how the system worked, and I had the opportunity to ask questions. It was more of a conversation rather than someone reading off a script