Warranty Assist Avis 

Had a problem with the handbrake on my car, AA we're called out and managed to get the car to my local garage for inspection/ repair. Turns out it was a brake caliper. Sent an email to warranty assist with all the information and within a couple of days had my invoice refunded to me. Dane went above and beyond! Thanks

I wish to express my sincere appreciation for the excellent warranty assistance I received. The service was handled with the utmost professionalism. Both Ryan and Dane Walters were highly communicative, effective, and instrumental in resolving my issue promptly. They managed the entire process seamlessly from start to finish, resulting in a highly satisfactory outcome.

I bought a used car off autotrader and car came with warranty with warranty Assist so thought this would give me confidence in buying a used car. However after one week the engine light come on and took car to garage. Was advised by garage that there were issues with turbo and fuel pump and was quoted £2,580. Discussed with warranty and sent a third party for assessment and report. this was carried out and waited over a week for report and then was informed they will not cover any of the cost as the damage was due to previous poor repair. Only having the car 1 week this was not my poor repair it was from previous owner. This company does not advocate for there customers and i am now being penalised for previous owner and having to pay the garage costs.

Not recommend this company, bad company, after expecting my wife car in garage, they send back report as nothing is covered the reason is the car was repaired before not correctly, how we know that is joke ,now we gonna pay 2800£ the full amount to repairs is joke
Not recommend at all

We’ve been using Warranty Assist for our dealership and the service has been excellent from day one. They react quickly to any issues that come up and always do their best to help resolve them as smoothly as possible. Their communication is spot-on, and you can tell they genuinely care about supporting both the dealer and the customer.

A special mention to Mike, who is the person I normally deal with — he’s always helpful, efficient, and makes the whole process easy. Really appreciate the support.

Highly recommend Warranty Assist to anyone looking for a reliable and responsive warranty company.

## **Warning: Avoid Warranty Assist – Five Months of Stress, Delays, and Misleading Information**

The dealership I bought my car from encouraged me to sign up for Warranty Assit: 3-Year Gold Plan (paid in full)**

I’m sharing my experience so others don’t fall victim to what I’ve been put through. What should have been a simple warranty claim turned into **five months of stress, misinformation, repeated delays, and questionable behaviour** from Warranty Assist.

### **1. Ignored Diagnoses & Repeated Delays**

I reported a **gearbox warning/limp mode** on **11 July 2025**. Warranty Assist constantly pushed back on diagnostics, then told me to seek my own at a VAT-registered garage — only to dismiss the report later.
Across five months I had **more that four independent diagnostics**, all confirming the same gearbox fault. The only garage that *missed* it was the one Warranty Assist initially sent me to.

### **2. Claims Wrongly Declined Despite Clear Policy Coverage**

**engine cooling fan fault**, which is **clearly covered** in the very first paragraph of Warranty Assist’s Gold Plan booklet. Warranty Assist still declined it.
Only after multiple calls and emotional distress did they reluctantly reopen the claim.

### **3. Miscommunication, Contradictory Updates & Unprofessional Behaviour**

Throughout the process:

* Staff failed to call back as promised
* I was given **conflicting information**
* Garages told me Warranty Assist were giving them **incorrect updates**
* Quotes changed without explanation
* A call handler even **raised his voice** when I questioned discrepancies

The lack of professionalism was shocking.

### **4. Forced to Pay for Gearbox Strip-Down**

Even after Warranty Assist’s own inspector confirmed a transmission issue, they insisted I pay for a gearbox strip-down “at my own risk”.
When the garage sent the results (including photos) on **28 October**, Warranty Assist claimed they hadn't received anything until I personally re-sent them from my phone.

### **5. The Fastest Decision They Ever Made Was… Declining the Claim**

Within **seconds** of receiving the photos from me — while still on the phone — I received an email saying my claim was **declined**.
The case handler even admitted he *had not* spoken to the garage as he was supposed to.
After more than four months of delays, suddenly Warranty Assist could make an instant decision when it meant refusing responsibility.

### **6. Covered Components Were Still Denied**

Under the Gold Plan, parts like:

* Clutches
* Modulator valves
* Actuators
* Flywheels and drive plates
* Cooling fans

…are all listed as covered.
Multiple garages confirmed this. Warranty Assist still refused the claim.

### **7. The Impact on Me**

For nearly five months:

* My car was unsafe or undriveable
* I kept paying finance
* I paid for diagnostics only because Warranty Assist demanded them
* My wellbeing and mental health suffered

This was my **first ever claim** after buying the most expensive plan — and it turned into a nightmare.

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## **Bottom Line**

Warranty Assist’s behaviour — repeated delays, refusal to acknowledge evidence, contradictory reasoning, and sudden decisions when declining claims — has destroyed my trust in them.

I’m sharing this review so others know what they may be walking into.
If you value transparency, fairness, and proper customer service, **look elsewhere for warranty coverage**.

Note: Warranty assist, motor angel and motoreasy are all the same company with different compolauge names. stay away from them, safe your money for your own repair and don’t pay these companies who just need your money.

I would avoid this company for your warranty service. My car broken after I bought the car from main dealer with £2000 plus for warranty itself only. I had the car for 5 months and I was covered for 2 years since I paid that extra £2000 for the warranty and I contacted warranty assist and told them my situation which was 2 of the cylinders wasn't working. After so many calls and emails they have decided they weren't going to pay even though it was covered.

Its great experience with warranty assist .they are very helpful.I spoke with Dan help me lot.thanks for repier my car under warranty.

Had a leak with the radiator on my kia rio, was dealt with from beginning to end by warranty assist. Would definitely recommend.

Warranty assist offers good customer service. And are happy to help! I highly recommend putting your trust in them. I am very satisfied with my experience

I am writing this review to express my appreciation for the support I received from Dane Walters within the Warranty Assist team.

I experienced an issue with a recent claim which was initially declined. Following my complaint, Dane contacted me and resolved the matter to my satisfaction.

As a gesture of good will, the company has agreed to cover the cost of the repair. I am grateful for this positive outcome.

Thank you, Dane, for your efforts.

Had a hiccup with the claim but Dane walters helped me massively and I couldn’t be anymore grateful. Really understandable and supportive. Couldn’t recommend enough, really easy to talk to.

The customer service team and the whole experience was straightforward and smooth.

When I needed help with my recent car repairs after my car failed its MOT, Warranty Assist came to my aid!

Thank you very much, I will be referring to friends and family as was a great experience

Pathetic company its just a con its nowhere near any warranty you'd expect or need on car. Don't waste your money.

As trader we used this company for two years worst company we have ever used everything is pre existing they sent engineers out to cover for them selves my customer had fault with alternator after 2 months they blamed it on us by saying to customer it was at the point of sale totally unprofessional company

Thank you Dane for your professional and friendly help in understanding our situation and providing a solution we are very grateful for your assistance.

LIARS AND CHEATS. THEY WILL NOT PAY OUT AND DO EVERYTHING THEY CAN TO CAUSE YOU GRIEF, DELAYING TACTICS ETC. they will make you wait for weeks with no car and then refuse to pay by wriggling out trying to deny responsibility in the contract. Go to a solicitor, and the ombudsman and trading standards.

If you read a good review theyy are writing them themselves. All the bad ones are the real people. Snyde company run by fraudsters. UPDATE Aparently warranty assist can ask for more information about your experience and if not supplied trust pilot will remove the review. I have not had a request that I have seen. Warranty Assist please give me details of who to contact and I will do so. You are going to be taken to court anyway so let me know what you need. And the main purpose of this post is to warn people from taking out a warranty with you as you do not honour it should a circumstance arise.

This company are very under handed in how they process their claims. It took 4 days for them to even decide if they were starting to look at the claim. They then decided they wanted to send their own mechanic out which took 9 days. Then it took a further 10 days to get the report telling me why they were not accepting the claim. Firstly they don't cover for any pre existing problems so they'll do their hardest to find that. But also because I could not wait a month to get my car back I had my mechanic fix the problem so they declined the claim based on this. They loved to quote line 236 of the contract id agreed with them. But basically the warranty isn't worth the paper it's printed on. I paid for this warranty so my local garage could investigate problems and repair them. Not to be delayed for a month so that I'd end up breaking a condition that is unreasonable. I would recommend not using their service. I'm just glad that the cost of wriggling out of paying was more than the cost of fixing it.

What's it matter if you get in touch or not Gabby. Your company is not worth the money. I warn anyone from dealing with your company.

You declined to accept a review of what was repaired and sent your own assessor out. Who clearly was uninformed of the situation. Just glad the whole process cost your company more money to wriggle out of it that just accepting my garages report. The only reason my garage looked at it is because of your unreasonable delays to send some one out. Anyone reading this you best have a spare car available for a month as that's approximately how long your car will be stuck in a garage if any claim is made.

I have recently had trouble with my car very early after purchasing. I contacted Warranty Assist for help and they have been great. Dane, Ryan and Dan helped me with getting the best claim I could - saving me money - and were very speedy with sorting this for me as I was on a strict time schedule. I cannot thank them enough! Great service! I would definitely use this company in the future and recommend them!

Absolute con. Refuse to honour repairs required try to wriggle out of everything. Not worth the paper it is written on even the GOLD level of cover. You will notice there is no google business listing because they cannot influence the review scores there. You can place loads of review as different users to improve scores. Usually the give away is whene they keep mentioning how great they are and individuals named as being great. Plenty of thos in the case of reviews here. the real ones are clear for all to see.