Warranty Assist Avis 

I received outstanding customer service from Dane Walters. His professionalism and willingness to help were truly impressive. Even though I had a car problem, Dane didn't hesitate to do everything he could to assist me. His helpfulness made a real difference. Thank you, Dane!

My car needed repairs, because it broke. Down. When I called them they said they was unsure if the problem was before I bought the car or after. If the problem was before I bought the car then they wouldn’t pay me out. To check this they wanted to send an inspector which would’ve taken a whole week just for an inspectors to come and inspect the car see if the issue was before I got the car. They booked the inspector a week after the car broke down. I was also asking for a courtesy car and they couldn’t provide me one, fair enough . On the day the inspector was meant to come, I phoned to confirm because they said he would’ve came on Thursday, I took a whole day off work to wait for the inspector because they said he’ll come 9-5. Wheh I phoned in to see when the inspector was coming, they said he wasn’t booked or they had no clue and it was up to the other team. Wheh I asked for the inspector team details they couldn’t provide me it and said he’ll get back to me when he never . I spent a whole week waiting just for an inspector which they didn’t Even book it because they put on ‘hold’. Bad service !!!! Just hung the phone up previous as well. What was the point of me paying for warranty if I went through this hassle. It is in the data base name was Mohammed Nawaz literally spoke on the phone not long ago white Mercedes c250. Sorry but your two paragraphs are completely false. I did give them time to book it. The inspector literally did confirm a date and time! As I said Thursday 8-5 they literally called me and said they booked that time. Then they didn’t show up on that day nor the time. I did give them time to book it. So both are false, they confirmed a date and time I gave them time to book it and no one showed up. My car was left there for weeks. I had to pay my own money to get it fixed as i previously state to your team that it my only car and I needed it repaired asap. But there was no empathy yet made me wait weeks currently nothing has been done and I’ve had to pay out my own pocket . Warranty is basically useless for me as of right now hasn’t done me any good. And you can’t confirm and say we don’t cover pre existing faults you don’t even know if it is pre existing because the inspector didn’t even show up because he wasn’t booked after they said he was !!!! So you can’t say it was pre existing since you don’t know !

Dane the customer service rep was patient with me throughout our conversation, and helped explain to me the process and costs with detail. Overall, it was a good experience thanks to his (and the rest of the team's) efficient and timely responses to my questions.

Great communication. I was able to speak to the same person throughout

When contacting Warranty Assist Customer Service Team for advice and help in a repair matter, we found them to be helpful with information and guidance on how to procedure. Also when repairs where completed they where prompt in reimbursement.

They don't even deserve the 1 star! Honestly, the worst company I've ever had the displeasure of dealing with! After 5 weeks of back and forth, trying to sort an issue with my car, I thought everything was resolved but now they're finding more reasons to delay paying out! Absolutely ridiculous! Happy enough to take my money tho 😃

Dane was very helpful, and explained how my car would be fixed and how the process would work. He took the time to explain each step and broke down the price, he was very patient and very helpful.
I made my request on my warranty and it was dealt within two days

An issue occurred with my gearbox and after some initial back and forth, the claim was eventually settled. My thanks goes to Dane who handled the escalation quickly and efficiently and kept me informed throughout the process, ensuring a fair outcome. His professionalism and commitment to resolving the issue were appreciated. Dane’s approach stood out, and he is a credit to the team.

FALSE HOPE

best way to describe warranty assist is that they are like a false hope, you feel good having it, but God forbid you ever need to make a claim then its game over.
staff are rude and make same promises and excuses, give you run around for days and eventually same circus act, its been refused.

i knew they were bad but i thought that's the case for all warranty companies, until i went online to forums and spoke to traders and garages, none of them recommended warranty assist, in fact most said avoid like the plague, all complained about same thing, cant get through to them, staff lie and give you the run around, they never pay out.
was recommended three companies kept popping up, wont mention them here, but they have been great. save yourself expensive legal action and court cases, avoid WARRANTY ASSIST.
I WONT BE PUTTING MY WARRANTY DETAILS IN AS IM TAKING LEGAL ACTION FOR NOW

I was assisted by Dane and Ryan who kept me updated throughout the whole process, they both took care of all the admin work and was in contact with the garage consistently getting updates then forwarding them to me, which reduced stress on my end and overall a great experience using warranty assist for the first time.

When bought this warranty customer service re assured me few times that's my warranty is live from day one , 10/10 one , week later went to mechanic to check car and guess what ? Flay wheel and clutch for changing , i did know warranty not cover flay wheel and only some part of the clutch but that's not the point , email from warranty says that's warranty is active after 30 days / 100 miles lol , one more if they thing it was preexisting issue they will still not cover ( hahahah) , but still u can cancel after 14 days lol , anyway great customer service !!!!!

Would 100% recommend!
Very quick and efficient. Would recommend Lauren & Dane for their services and their responses.
Dealt with my enquiry and claim super quick.
Thank you

I've had my Jaguar warranty for 6 months and thankfully I chose this provider. Dane Walters was of particular help and Ryan (sorry didn't catch his surname) was excellent as well. I was referred to a local mechanic promptly and the problem was diagnosed and fixed very quickly. I recommend this company to anyone looking for a good warranty.

Garage location sent, went to garage, fixed problem. Swift process

Ryan was great to deal with, understanding and clear with his responses!

Had an engine management light came up on my car, I quickly called the Warranty Assist. The warranty team I spoke to helped to arrange a car for diagnostic at their approved garage. After diagnostic turn out there is a faulty on one of my fuel injector. Luckily for me the fuel injector is covered by the warranty. The claim process is very quick and straightforward, after the warranty received the necessarily document to do the work, next day I already received a call that my claim has been successful. I just want to say thank you to Ryan for helping me with this case.

I highly recommend Warranty Assist (WA) to anyone looking for a hassle free warranty cover for their vehicle.

I bought a car which came with a WA warranty. I recently had an issue with my car and contacted them.

The Customer care manager (Dane Walters) was very helpful and guided me through the claim process.

Although I had some difficulty getting the information needed by Warranty Assist, the person I dealt with on the phone (Samuel) was most helpful and patient. He understood the difficulty I had in using the computer and sending the required documents and was very understanding

Amazing Service by Dane Walters, he was very friendly and caring for customers, when you sent your claim first the process is a bit slow, take over a week, I understand that they may have lots of customers and follow a step by step process, but once the claim was accepted is a good feeling that you are cover for some repairs on your car and you’re not alone, Thanks Dane! I totally recommend Warranty Assist

If I could give zero stars, I would.

This company is an absolute scam,

Recently purchased a car from Car Planet Watford and was given 3 months Warranty with Warranty Assist with my car purchase.

After my car broke after 7 weeks, I was advised to proceed with a claim against Warranty for the fixture.
After weeks of dealing with Warranty Assist, I was asked to provide Service History and as the service was done 4 months after it was due (due to Car Planet having my car for sale - not with me), they advised they would not deal with my claim.

This is now leaving me with a battle with Car Planet for payments I have had to complete in order to fix my vehicle.

*Update - 13/01/25)*

Received a call from Warranty Assist today, opened the call by coughing down the phone to me, and then advised instead of going back and forth in email we could have a conversation over the phone and asked about my experience/issue.
When trying to let them know my issue, I was cut off. After advising if I was going to experience a similar experience to his colleague i'd rather not speak to them.. in which they asked me to go on and then covered their mic to clearly moan about me.

I then ended the call.

In regards to the response to this review from Warranty assist... my name isnt Tilly.. and clearly you could find me, as your company has just rung me from 0800 131 0030.