Watchguy Avis 

Very friendly knowledgeable trustworthy and great service. Highly recommend

I sent my father's 63 year old Movado Kingmatic to the Watchguy at the recommendation of my son, who'd had an excellent experience with them. I was not disappointed. Watchguy is detail-oriented, precise and does superb work with a short turnaround. Every step of the repair was documented with multiple photographs. Watchguy was even able to source a NOS part that was needed, quite cheaply, and from Australia! Watchguy also graciously accepted the watch for a follow-up timekeeping adjustment, at no charge. Most highly recommended.

Johannes worked on my late 1950s Omega Seamaster. From the outset, even before receiving it, he was responsive to any questions I had and clear in his replies. Once the watch had arrived I received an automated email that it had been booked in and then once the work began a detailed catalogue of photos was added to my tracking page (as well as the website).

To have this level of detail and cataloguing from a service is very useful, and serves as excellent documentary evidence of work carried out.

The watch then went through stringent testing and was promptly shipped back after payment. I would not hesitate to use Watch Guy again and wholeheartedly recommend their services.

I recently inherited my late grandfather's Heuer Autavia, which as far as I can remember for the past 20+ years, never worked. It was beaten up, missing some parts, and I didn't have much hope of seeing it work again. After a specialist, and a local expert didn't want to touch it I all but gave up. I contacted Christian after finding the company online and he took it in no trouble. Serviced it, replaced missing parts, saved what he could, and to my request kept all the bumps and scrapes (I know that expensive watches need love but sentimental value took over for me).
There was a slight issue with the hands getting caught, but under warranty, he took it back and returned it to me in days, it has been working perfectly since.
I recommend them to anyone looking to have work done and have no trouble coming back to them with any watch if needs be!
I can never thank them enough for bringing the watch back to life and allowing me to carry the memory of a great man with me.

I can't say but how pleased about how brilliant these people are. They serviced a rather rare and lovely Smiths 18J and made it even more wonderful. That was easy compared with the tired and worn JLC Futurematic which has been brought back to life.

Just had my Seiko Bellmatic serviced by the WatchGuy, Ray was the man, and I cannot praise them/him enough for the work he did. The watch was an 18th birthday present from my parents, and had started to play up a bit, so I thought after 47 years it deserved some TLC, the whole experience was really easy, if you have patience, the watch gets done in order, the info you receive is brilliant, pictures and messages saying what’s been done and what’s needed. A full breakdown of the charges is on there as well. And if you have any questions they are great at answering emails. I would have no problem recommending these guys to anyone.

I've had my Omega Seamaster serviced only by Omega previously and after the reviews, decided to give the team at Watchguy a try.

From the start to the end, I knew exactly what was going on with my watch, thanks to the online tracking system and clear emails.

More to the point, the watch was actually serviced better than it was even with Omega themselves. The watch holds time better and I couldn't be happier with the result.

1st rate service. Communication throughout the process including good photographs. My 2010 Zenith 680 that I bought from a 'professional' quality luxury watch seller was disappointingly running poorly after just a few weeks of ownership. The Watchguy gave it a full service and kept me informed every step of the way. The watch now runs as if new, like it should.
I have no hesitation in recommending Watchguy to anyone who is in need of a quality watch repair service.
Steve Brooks
Essex

Always worried when I send my Omega watch for service.
But worry not,Ray looked after my watch from start to finish. Photos sent to record everything,watch looks great,runs twice as long- really pleased.

Amazing service. Sent an Omega planet ocean to them and I was constantly kept up to date. Watch is back and working like new.

Highly recommend.

Great service as usual from Christian, Johannes and Ray. Have had three watches serviced with them now, and have been delighted each time. Their website allows you to see what stage in the process your watches are at and allows you to see photos of your watch parts. A superb feature.

Highly recommended! Just had my Omega Seamaster Special Edition fully serviced by the Watchguy's. From start to finish the process was excellent - great and regular communication with informative updates and reassuring pictures of your time piece as it goes through the process, and the pricing very reasonable. Will use them again for sure.

I had a 1970s Buler Jump Hour watch repaired. 2 years later it still runs perfectly. It was only cheap when new, but it received the same attention as if it were valuable antique. No high street jeweller was interested in repairing it. I would thoroughly recommend The Watchguy.

A sentimental watch now completely ruined. At a cost of £347

I wanted to be a pilot my whole life and when I realised my dream was actually going to happen I bought a lovely pilot watch in April 2005! The watch has never let me down, never faltered, and certainly never leaked.

And then I sent it to Christian for a service.

In all my dealings with Christian I have been made to feel that I should be honoured he is taking the time to service my watch. It is a honour, and you are not a customer. When I confirmed I wanted luminous compound reapplied to the hands as I work on an often dimly illuminated flight deck. The response was something along the lines “congratulations on being the first person who actually wants this done”.

A short time after the service I went surface swimming/splashing with my children (not snorkelling or diving) and couldn’t believe that water had got into my watch. I was genuinely saddened. When I contacted Christian the response was not what I expected. After a lecture on how silly I was to swim with a chronograph (a chronograph that has never ever ever leaked in 16 years) we agreed I would return the watch to him, at my own expense, and he would take a look. I then received an email to say “I have a watch that tested waterproof when it left my workshop, and it tests waterproof now, so what do you want me to do”?

He opened and dried the watch and sent it back to me, but I had no confidence to swim with it ever again and even took to removing the watch before showering. Again, something I had never done in the 16 years prior.

And then to top it all off, several months later, one of the pushers has fallen off! To have one of these replaced and fitted is going to cost me hundreds of pounds. In a cavalier email reply Christian accepts no responsibility. I’ve contacted Trading standards and the Citizens Advice bureau, and they advise I have a case under the Consumer Rights Act 2015, but quite honestly I can’t be bothered to waste any more heart beats on this guy.

Trying to be subjective and take emotion out of the equation, it is possible these problems are a complete coincidence. But factually, I did have a watch that worked perfectly for 16 years, all be it it lost a bit of time, and now my watch is worthless following a service by Christian at a cost of £337 …..plus £10 for a new waterproof gasket!

Ray recently serviced my Precista watch from 2005. Friendly, professional service from the outset - nothing was too much trouble. Excellent communication throughout. Great to have found a watch servicing company that I can trust.

After reading reviews online of the watch guy, I was keen to get my watched serviced here.

After an initial enquiry, I was asked to send my watch in and given a price beforehand. Watch was sent away, I was notified when the watch arrived and given constant updates throughout, via email and also the picture updates were a great feature of the service.

Honestly a fantastic service the whole way through, even the nice touch of a travel case when I received the watch back.

I wouldnt use anyone else going forward. Fantastic experience from start to finish.

Great service and pricing, just a pleasure from the booking procedure to the photo gallery of the whole process.
I won’t go anywhere else in the future, big thanks to Christian and team.

I sent my Rolex to Christian expecting it to take ages to do. I was surprised to receive it back within three weeks with a service, replacement of mainspring and glass for a fraction of the price of a London Rolex specialist. This is a team that loves what it does and does it supremely well. Yes, Christian has Continental sense of humour but one can tolerate that knowing your watch is in very safe hands. A superb company

Great service all the way...from beginning till the end.

After an exchange of emails to make sure that my two old and broken Omega Chronostops would be accepted, I applied to get them on the waiting list and heard back with positive news after a couple of weeks. The price quoted was very reasonable - not cheap but less than competing High Street services (and hugely less than Watches of Switzerland!). Ray kept me informed throughout the renovation process, explaining what new parts were needed and sent photos showing progress. After a couple of weeks, the watches returned to me, beautifully restored to life and keeping excellent time. They came with a 1-year guarantee and a little bag containing the parts that had been replaced. Highly recommended and I wish I had known about The Watch Guy years ago.