Waylands Avis 

Bought our car in summer 2024 from Waylands Reading. We’ve since been dealing with Waylands Oxford as it’s the closest branch to us. The first winter we notice our heating wasn’t working properly. Since then, we’ve had the car in on 5 separate occasions and it’s still not working. Each time they reassure us that it will be fixed. We’ve now notice the air conditioning isn’t working properly (similar issue as the heating). We have a 21 month old which makes no heating/air con even worse. We’ve got the car booked in for the 6th time to have it looked at. My partner also said he wants to raise a complaint. He was told the manager would ring him back on Tuesday this week, nothing. Rang again on Thursday, again told the manager would be in contact, nothing. Rang again today and told the same thing and still didn’t hear back.

Awful experience with them in the Oxford branch with my Volvo XC40!

We bought a 3 year old Volvo and the heating and air con has never worked despite being in warranty and looked at 5 times (booked for a 6th).

It’s also a nightmare to get in touch with them. You sit on hold for a minute before then getting through to a switch board which is infuriating when you have to call so often. The reason for ringing so many times is because they promise to call you back or email and never do. I’ve phoned 3 different days this week all with that promise and no returned call.

When they eventually look at the car they do the bare minimum and never actually fix the issue as well. They’ve tried on 4 occasions out of 5 by doing a ‘calibration’ which clearly didn’t work the other times.

Dreadful all round! Please go somewhere else to get a car or for servicing!!

Harry who picked up and returned our car was on time, extremely helpful, polite and a delight to chat to. Our main contact at Waylands kept us up to date on progress at all times and took his time explaining all that was needed. All told a good experience.

Can’t fault this Honda showroom . The staff were so kind and helpful . We love our HRV . A special mention to Joe Chadwick as super salesperson and Honda should be proud to have him on their staff .

Great service given by Waylands again to replace a damaged sensor
And thanks to Phil for picking up and returning the car so I did not have to hang around thengarage all day
Thanks for your service

Harry was excellent very friendly and helpful arrived on time delivered on time😁

I’m extremely disappointed with the service I received from Weylands MG Oxford.
My car went in for a routine service, and one of the specific jobs requested was to realign the washer jet, which was spraying over the car. When I was told the vehicle was ready, I explicitly asked for confirmation that this had been fixed, and I was assured it had been completed. However, when I got the car back, it was completely obvious that this hadn’t been touched at all.
Communication throughout the process was poor. I was told I would receive follow-up, which never happened, and when I eventually chased it up myself, the technician described the issue as “adequate” — which is frankly unacceptable given it hadn’t even been corrected.
To make matters worse, the air conditioning began making a horrendous noise immediately after the service, something that was not an issue beforehand. When I tried to book the vehicle back in to investigate, the earliest appointment offered was three weeks away, which is simply not reasonable for problems that arose directly after servicing.
I had no choice but to take the car to another garage to resolve the issues. They quickly identified that the cabin filter had been installed incorrectly, which explains the aircon noise — a basic mistake that should never happen during a professional service.
Overall, this experience has been frustrating, inconvenient, and costly. I have lost confidence in the quality of work and customer service provided here and would not recommend MG Oxford based on my experience.

Excellent experience from start to finish with Tim at Waylands Volvo Oxford. Tim was very informative and kept in touch even while away on holidays! Great handover of car from Megan in Tim’s absence. Delighted with car and how easy Waylands were to deal with. Many thanks Tim / Megan.

Huge appreciation to Jed Lisiecki for the outstanding service during our Volvo car delivery experience. From start to finish, Jed was professional, attentive, knowledgeable, and made the entire process smooth and stress-free.

His communication, attention to detail, and commitment to customer satisfaction truly stood out. It’s rare to come across someone who goes above and beyond the way he did.

Thank you, Jed, for making this such a memorable and enjoyable experience. Volvo Reading is lucky to have you representing the brand.

Highly recommend anyone looking for a Volvo to speak with Jed Lisiecki — his professionalism, care, and customer service are second to none.

Excellent car collection and service. Phil who collected and delivered the car was great.

I’m a regular customer of Waylands Reading having had 2 XC40’s purchased from them. Very good at both Sales and Service in my experience. My latest purchase today was smooth and relatively easy when done in person. The apps or online options weren’t user friendly for driver verification purposes.

5/5 Stars - Exceptional Service from Nick and the Team!
I recently purchased an XC90 from Waylands Volvo Oxford, and the experience was flawless from start to finish. My sales lead, Nick Stacey, was incredibly helpful in guiding me throughout the process and even providing a personalised video of the car before test drive.
When it came to collection, the car was prepared to an immaculate standard, and the handover happened exactly as promised. Nick ensured all supporting documents were ready and uploaded to the system. Extremely satisfied with the professionalism and care from Nick and the whole Waylands Oxford team. Highly recommended!

First visit to Volvo Bristol and we received from Mark Dinmore calm, knowledgeable and professional assistance in learning about the vehicle. Mostly the product sells itself but Mark advised us about the different options and choices that were available. A very impressive sales standard.

Great service from Phil collecting and delivering car for service. Kept us up to date about work that needed doing and returned having had a nice wash and vacuum.

Good service and MOT from Waylands Oxford. Harry collected and returned the car right to our house, and was polite and explained everything clearly.

A great service as usual, and many thanks to Marius who collected and returned the car after its service

I visited Waylands Bristol last week and dealt with Tom. He was very honest in his approached, which I liked, as this hasn't always been my experience.
Everything was delivered on time. Great customer service

Once I got there, Waylands Volvo were excellent. They serviced the car on a waiting basis (which they said they weren’t expecting to do) with a good wash and vac that I wasn’t expecting from them either. Of course they try to sell you AC service and Brake Fluid replacement at exorbitant prices, but I expect that of a main dealer. On a low mileage 2 yr old car it’s questionable.

The staff were polite and efficient.

They only lost a star because the service was booked through Volvo Uk and it appears none of their dealer systems match up, so it was a ballache to get it sorted.

Harry, the Oxford Volvo person who collected and returned my car is a great ambassador for the company. He was incredibly friendly, courteous, thorough, and knowledgeable. And just as important since I work full time, he was wonderfully punctual!

Excellent service from Antonio today. We popped in on the off chance of seeing a Polestar 4 and having a sit in one to see if it would suit our needs. Antonio not only arranged this at short notice but also got us out on a test drive too. Great car and great service.